click-energy landscape

Click Energy Review and Rates

Click Energy holds itself out as an ‘online’ electricity retailer, claiming that its reduced overheads translate to lower costs for customers. Click Energy sells electricity across Queensland, New South Wales, Victoria and South Australia, while also retailing natural gas in some areas.

Now owned by telecommunications company Amaysim, Click Energy says its mission is to make electricity as simple as possible. It doesn’t lock customers into contracts and tends to offer numerous sign-up incentives from time to time, including free gift cards, for example. Click Energy previously had a reputation for offering large conditional discounts – including paying on time – but following the introduction of tough, new industry regulations in July 2019, the retailer has switched to a more basic approach, with no headline-grabbing discounts of note.

In this review, we take you through everything you need to know about Click Energy, including pricing information, to help you make an informed decision about your energy supply.

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Click Energy Products

While Click Energy’s electricity deals could vary across the states, its product range will usually include a number of options for households with solar systems. The usage and supply rates may vary between its products, with solar customers generally paying more for usage in exchange for a higher feed-in tariff. However, be sure to compare the base rates of numerous products to ensure you’re really getting a good deal. You may even find higher feed-in tariff rates in some states. If you don’t have solar but still want to reduce your carbon footprint, Click Energy may also offer a GreenPower accredited plan in your area.

Click Flora

The Click Flora plan is fresh off the rank and delivering notable savings when compared to the default price in each state. It’s a variable rate energy plan with no lock in contract or exit fees. Customers on Click Flora will receive bills monthly through email. It is available in NSW, SA and QLD.

There is a ‘Plus‘ variant of this plan, offering slightly lower rates, however customers must agree to pay bills by direct debit.

While Click Flora is the retailer’s current market offer, it has a habit of changing plans more often than most. If you’re on one of its old products, it might be worth giving Click a call to make sure you’re still getting a good deal.

Click Hibiscus

This plan is only available in Victoria, but is similar in features to Click Flora. It is a variable rate plan with two variations, the ‘Hibiscus Plus’ version coming with slightly lower rates, but requires customers to agree to direct debiting.

Victorian Default Offer

This is a bare-basic plan with no contract terms or exit fees. Customers who were on standing offers pre-July 1, 2019 should have been moved over to the Victorian Default Offer.

Click Energy Electricity Plans

So, how much can you expect to pay with Click Energy? Here’s a quick glance.

Victoria

Here are the Click Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW

Here are the Click Energy plans on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Queensland

Here are the Click Energy plans on our database for SE QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

South Australia

Here are the Click Energy plans on our database for South Australia. This is a product from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Where does Click Energy operate?

If you’re wondering what services Click Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Click Energy in NSW, VIC, QLD, SA, ACT and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Click Energy Prices

Click Energy’s product range varies slightly across the states. Here’s a list of the key products Click Energy currently has on offer in your area. For a specific quote, please use our energy comparison tool above. It’s worth noting that Click has a habit of changing its product names quite frequently. Existing Click customers may find themselves on a different plan to those listed below, as the retailer tends to turn products ‘on and off’ on a regular basis.

Click Energy Electricity Prices Victoria

In the table below, we show Click Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,420/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Click Energy Hibiscus Plus 6% Less Than VDO No conditional discounts $1,334
Click Energy Hibiscus 4% Less Than VDO No conditional discounts $1,363
Click Energy Victorian Default Offer Equal to VDO No conditional discounts $1,420
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. July 2020.

See our Victorian electricity price report to see how Click Energy compares to other retailers in the state.

Click Energy Electricity Prices NSW

In the table below, we show Click Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,462/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Click Energy Flora Plus 23% Less Than Reference Price No conditional discounts $1,126
Click Energy Flora 22% Less Than Reference Price No conditional discounts $1,140
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. July 2020.

See how Click Energy compares to other providers in NSW with our state price comparison report.

Click Energy Electricity Prices QLD

In the table below, we show Click Energy prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,508/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Click Energy Flora 15% Less Than Reference Price No conditional discounts $1,282
Basic Plan Information Documents

*Price assumes general energy usage of 4600Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. July 2020.

How does Click Energy compare to other retailers in Queensland? See our QLD price comparison page.

Click Energy Electricity Prices SA

In the table below, we show Click Energy prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,832/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Click Energy Flora Plus 15% Less Than Reference Price No conditional discounts $1,557
Click Energy Flora 14% Less Than Reference Price No conditional discounts $1,575
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. July 2020.

How does Click Energy stack up in South Australia? Find out with our SA price comparison report.

Retired Click Energy Products

If you’re confused that your specific Click Energy plan isn’t listed above, that’s probably because it’s no longer publicly available, and the fact that this retailer has a habit of changing energy plans across each state. Previous Click Energy plans not currently available include:

  • Click Banskia
  • Click Agate
  • Click Pearl
  • Click Ruby
  • Click Easy
  • Click Gold
  • Click Elite
  • Click Jade
  • Click Topaz
  • Click Opal
  • Click Sapphire
  • Click Emerald
  • Click Superior
  • Click Platinum
  • Shine Essential
  • Shine Extra
  • Shine Budget
  • Shine Reward

Click Energy tends to make just one residential market offer publicly available at any one time, in addition to a couple of specific solar products. If you’re on one of the plans listed above that’s not generally available any more, it might be worth giving Click Energy a call to make sure you’re still getting a good deal.

Solar Power with Click Energy

As you can see from the pricing tables above, Click Energy offers two or three solar products in each state that it serves. Some retailers don’t offer any solar-specific deals, but Click Energy gives solar customers plenty to think about. With Click Energy, it’s all about weighing up the pros and cons of high or low usage rates versus feed-in tariffs to determine which of the retailer’s solar products will work best for you. If your home exports lots of power, the plan with the higher feed-in tariff may prove more beneficial than the larger discount. If you don’t export much power, then the extra discount may leave you better off in the end.

Click Energy provides some of the highest feed-in tariffs in most areas, but be sure to check the base price of power before making any big decisions. Like with discounts, sometimes an appealing feed-in tariff can mask high usage or supply rates.

Click Energy Solar Feed-in Tariffs

Here are the feed-in tariffs that Click Energy offers on its Hibiscus/Flora solar plans:

Hibiscus Feed-in Tariffs

  • VIC: 12c/kWh

Flora Feed-in Tariffs

  • NSW: 11c/kWh
  • QLD: 8c/kWh
  • SA: 14c/kWh

Click Energy Natural Gas

Click Energy says it has been a disruptor in the electricity market for over a decade, so naturally the next step was to expand into gas. Click Energy introduced its natural gas service to Victoria in 2015 and quickly expanded further to NSW.

Flora Gas/Flora Gas Plus

Available only to customers in NSW and VIC, Click Energy claims that the Flora Gas and Plus plans offer low usage and supply charges, as well as ‘hassle-free’ bills sent monthly via email.

Click Energy retails natural gas on the Jemena network in NSW, which covers part of the inland and most of the central and east coast, including Sydney, Hunter and Illawarra. See how Click stacks up compared to other gas retailers in our New South Wales gas review.

In Victoria, Click Energy operate across all gas distribution networks. Check out how Click Energy ranks on price in our Victoria gas price comparison.

Click Energy Billing

Click Energy customers can pay their bills in four ways: Direct debit, online payment, telephone payment or through BPay. Customers should note that paying with their card online will incur a 0.6% fee.

In order to benefit from the discounts, we discussed earlier, customers need to ensure their bill is paid in full and on time. Other conditions may also need to be met, depending on the plan.

Click Energy Online Tools

Click Energy customers have access to a couple of useful online tools, however it’s fairly basic compared to other retailers in the market. Here are some features you can access online:

  • View and pay bills
  • Access information on eligible concessions or rebates
  • Browse energy saving tips

Is Click Energy right for me?

After years of promoting big discount power plans, Click Energy has undergone something of a makeover, moving away from those often-confusing deals to provide a much simpler suite of plans for Aussies to consider. Click Energy claims its online business model helps it to keep costs down, but unlike some other retailers that promote themselves as online-only, Click still maintains a call centre, so you can call up and chat with a customer service representative rather than chatting or signing up online.

Click Energy can be price-competitive, but it’s wise to keep a close eye on the product and pricing you sign up to as rates can change at the retailer’s discretion. And as mentioned above, Click also has a habit of changing its products quite frequently, meaning a better deal than what you are on could become available without you knowing.

If you’re not yet convinced about Click Energy, check out Canstar Blue’s customer satisfaction ratings to see how it compares to other electricity providers in your state.

About the author of this page

Jared Mullane

This page was written and is regularly updated by Canstar Blue’s Energy Specialist, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.

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How do customers rate Click Energy?

New South Wales electricity customers gave Click Energy 4 out of 5 stars for overall satisfaction in our customer ratings report.

Click Energy Electricity NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

Click Energy Rates

Here are the rates attached to the Click Energy plans available on our database. Keep in mind that rates don’t always represent the full value of a plan as they don’t take into account potential discounts or bonus credits, so it’s still important you do your own research before making the switch to any which plan.

Click Energy Rates VIC

Click Energy Plan General Usage Rate Daily Supply Charge Important
Hibiscus Plus 23.66¢/kWh 106.30¢/day Energy Price Fact Sheet
Hibiscus 24.16¢/kWh 108.57¢/day Energy Price Fact Sheet
Victorian Default Offer 25.17¢/kWh 113.09¢/day Energy Price Fact Sheet

Rates from Citipower network in Melbourne. Rates last updated July 2020. Use our comparison tool for specific details in your area.

Click Energy Rates NSW

Click Energy Plan General Usage Rate Daily Supply Charge Important
Flora Plus 21.73¢/kWh 76.23¢/day Basic Plan Information
Flora 22.01¢/kWh 77.22¢/day Basic Plan Information

Rates from Ausgrid network in Sydney. Rates last updated July 2020. Use our comparison tool for specific details in your area.

Click Energy Rates QLD

Click Energy Plan General Usage Rate Daily Supply Charge Important
Flora 20.62¢/kWh 103.67¢/day Basic Plan Information

Rates from Energex network in Brisbane. Rates last updated July 2020. Use our comparison tool for specific details in your area.

Click Energy Rates SA

Click Energy Plan General Usage Rate Daily Supply Charge Important
Flora Plus 31.04¢/kWh 86.39¢/day Basic Plan Information
Flora 31.41¢/kWh 87.41¢/day Basic Plan Information

Rates from SA Power network in Adelaide. Rates last updated July 2020. Use our comparison tool for specific details in your area.

Click Energy Facts

Click Energy is one of Australia’s largest second-tier energy retailers, carrying a decent market share with its accounts in Victoria, New South Wales, South Australia and Queensland. Here are a few things to know about Click Energy:

About Click Energy

Click Energy was founded in April 2006 and is now owned by telco provider Amaysm. While Amaysim is better known in the telco space, it also now operates its own electricity and gas brand, Amaysim Energy. Click Energy’s headquarters are located in Melbourne, Victoria.

Click Energy Services

Click Energy claims it’s a retailer that’s “all about 100% online electricity”, meaning that its services can be sough out, purchased and managed online. Here’s what it offers:

  • Electricity
  • Natural Gas

It’s worth pointing out that Click Energy still maintains a call centre, so you can still pick up the phone if you don’t just want to communicate online.

More Click Energy Services

Service Does Click Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

Click Energy: Recent Key Dates

2006 | Click Energy is founded and begins retailing electricity to Victoria.

2007 | Click Energy enters the Queensland electricity market.

2013 | Click Energy expands to New South Wales.

2017 | Click Energy is acquired by Amaysim.

2019 | Click Energy is fined by the ACCC for misleading discount claims.

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