Compare NSW gas suppliers AGL, EnergyAustralia, Origin and Red Energy on customer service, bill & cost clarity, tools & advice, environmental sustainability, ease of sign-up, value for money and overall satisfaction.
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It’s time for NSW households to start thinking more carefully about their choice of gas supplier. With the removal of gas price regulations in 2017, customers are now inundated with a raft of new retailers and products, so it’s crucial to do your homework because a great deal could be waiting for you. All this extra competition should help put a downward pressure on gas prices, but it may also make the process of picking the right deal for you more confusing. To help you along the way, consider our gas customer satisfaction ratings. We’ve surveyed more than 1,100 bill-paying customers across NSW to find out what they think about their gas suppliers. Price is hugely important, but the best deal for you could also mean great customer service, helpful tools & advice, or having a retailer with a strong focus on environmental sustainability. So, which supplier is really cooking with gas in NSW?
This year, our review includes the big three gas suppliers in NSW – AGL, Origin and EnergyAustralia – and their biggest challenger right now – Red Energy. Gas customers across NSW have given us their feedback on their retailer based on a range of important factors, with Origin coming out ahead. Origin takes over from Red Energy’s two consecutive wins in the last two ratings, earning higher scores than runner-up Red when it comes to customer service, online tools & advice, environmental sustainability and overall satisfaction.
Here are the best gas suppliers in NSW as rated by consumers in Canstar Blue’s latest satisfaction survey:
Coming in second place last year, Origin has worked its way up the ladder right to the top of our NSW gas ratings for the first time since 2011. When it comes to gas, NSW customers seem to be particularly impressed with Origin’s value for money, customer service and bill & cost clarity, where the retailer scored five stars. Origin was also the only provider in this year’s ratings to earn five stars for overall satisfaction.
Read on as we explore what the four gas suppliers in this review have to offer and how you can secure a better deal from them. And while you’re here, you may want to compare their electricity and gas prices with our comparison tool below Or keep scrolling for a snapshot of cheap gas deals from our database..
Here are some of the cheapest gas deals on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Integrated energy company Origin offers a comprehensive range of gas products for NSW households to consider, including three variable rate deals with different plan features. The first two plans come with varying discounts and conditions based on personal preference, with customers able to choose a plan with guaranteed discounts off usage and supply charges for 12 months. In exchange for agreeing to direct debit payments and e-billing, customers can receive a larger discount on their gas bill. Customers may also be required to manage their account from the Origin app. The third Origin plan doesn’t come with a discount, but offers the “set and forget” flexibility some might find appealing. All of Origin’s gas plans come without exit fees or lock-in contracts, regardless of the benefit period length.
Here are the Origin gas plans on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Red Energy is owned by renewable energy generation company Snowy Hydro, which is perhaps something it should stress more given that customers are not especially happy with its focus on environmental sustainability this year. The retailer keeps things fairly simple for prospective customers with two residential gas plans to pick from, based on whether or not you are a Qantas Frequent Flyer member, or you’re just after cheap base rates. Red Energy seems to focus on competitive rates rather than discounts. One of these products boasts the added bonus of two Qantas points for every $1 you spend on gas. Red Energy also gives customers access to its exclusive Red Energy Rewards program, providing money off social activities such as movie tickets, attractions and hotels. All Red Energy plans in NSW come with variable rates, no contract term or exit fees.
Here are the Red Energy gas plans on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL has multiple electricity offers in NSW, but currently just two gas deals for households in the state to choose from. The first comes with variable rates and there is no contract period. Customers who sign up to this plan could also be eligible for an online sign-up credit off their first bill. AGL’s second gas plan also has fixed rates for 24 months as well as the same online bill credit as its other offering. On top of that, customers could also receive a modest bill credit every six months for two years. AGL is one of several retailers to go down the no discount plan route, with these deals often working out cheaper than discounted offers. It also has its own rewards program called AGL Rewards, and customers can collect flybuys points as they go, in addition to bagging up to 5,000 points over 15 months when they sign up online.
Here are the AGL gas plans on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
EnergyAustralia has a range of gas plans for prospective customers to choose from, including two fixed rate products that see rates locked in for 12 months. One plan also includes a large guaranteed discount off both usage and supply charges for one year. The company also offers one standard variable rate gas plan. It brings no discounts or exit fees, and has zero late payment fees. Two of the three plans have 12-month benefit periods, while the basic plan has an ongoing benefit period. The retailer may also offer bill credits from time to time when you sign up online, but this is usually only available with certain plans.
Here are the EnergyAustralia gas plans on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
The NSW gas market should become even more competitive in the coming years following the lifting of price restrictions. If our customer ratings are any indicator, it will be worth keeping your eyes peeled for future offers as other retailers attempt to chip away at the dominance of the big three. Here is a full list of gas suppliers in NSW:
Origin looks like one worth considering, given its clear win in this year’s ratings. But it’s worth comparing a wide range of plans available in your area before making a decision. if you want to compare gas prices, you can do so with our cost comparison report here. You can also review electricity prices here.
WhWhile AGL, Origin and EnergyAustralia have the most residential gas customers in NSW – 90+% between them according to latest industry report from the Australian Energy Market Commission – households across the state have been able to switch gas suppliers for several years, with providers such as Red Energy, Simply Energy, Click Energy and Dodo also competing for customers, though some retailers usually only offer gas when customers also sign up for electricity.
Before the complete removal of gas price regulations in 2017, AGL, Origin and Actew AGL were required by law to offer regulated gas contracts in NSW, which were agreed with the Independent Pricing and Regulatory Tribunal. These regulated tariffs were provided in addition to their standard and market offers, which all gas suppliers in the state are now free to offer.
The path to gas savings starts with understanding what type of contract you are on and which is the best bet for your needs. With the removal of regulated gas contracts in NSW in 2017, all households will be on either a standard or market contract.
While standing offer plans provide some protection against price increases, Canstar Blue research shows that households will almost always save by switching to market contracts, provided that they stick to the terms and conditions. Households previously on a regulated contract will have been switched onto their retailer’s standard contract following gas price deregulation in NSW, unless they have explicitly asked to be placed on a market contract. Anyone unclear about their personal circumstances should contact their retailer. The NSW government also provides a helpful FAQ resource.
While there are around 30 electricity providers now operating across NSW, only about half this number also retail natural gas, and not in all areas. As more and more customers consider their electricity options, it could mean that a growing number of households choose to get their gas and electricity from different providers. However, the big providers often offer ‘double up’ discounts for receiving both electricity and gas from them. They also typically offer three or four different gas products, with varying discounts, such as pay on time or direct debit. Most come with variable rates, though fixed rate deals are also occasionally provided.
Usage charges will likely make up the majority of your overall energy costs, but it’s also important to pay attention to supply charges, because the providers with lower usage rates often make up for these with higher daily supply charges. These are the costs you incur on an ongoing basis simply for being connected to the network. The cheapest gas usage charges that you’re likely to find in NSW will be around 2.9 cents a megajoule – the unit of measurement for gas. To put this into context, a typical gas oven will use around 12 megajoules (MJ) an hour. Fixed daily supply charges usually cost around 50-70 cents.
Fortunately, gas tariffs in NSW are fairly simple. Households are charged for gas in ‘blocks’, with the first block of gas used (say, 20MJ) usually costing the most. For example, you might pay 4.2 cents for the first block of 20 megajoules a day, then 2.5 cents for the next block, and so on. Learn about electricity tariffs in NSW here.
Besides contract types, usage rates, supply charges, tariffs and discounts, the other crucial thing that will impact the amount you pay for gas is where you happen to live. There are three different gas networks in NSW and gas prices can vary significantly between them. For example, an Origin customer on one network might have higher usage charges than another Origin customer with the same plan but living on a different distribution network. This is because energy distributors have their own costs and these are passed on to customers through retailer charges. The three distribution networks in NSW are:
ActewAGL – the primary electricity and gas retailer in the ACT – also serves some customers in regional NSW.
There are lots of things to think about when it comes to picking a gas supplier for your home. We asked respondents to our survey about their main reasons for initially picking their gas supplier. This is what we found:
Just under a third (30%) of NSW gas customers signed up to their supplier over the phone and a similar number (29%) signed up online. A whopping 92% of survey respondents think they get a good deal on gas, although only 33% have switched gas suppliers in the last two years.
While energy plans always seem confusing, this report has identified a few key things you can do to get a better deal on natural gas. It might seem like hard work, but when it comes to gas and electricity, you only find the best deals with a little leg work. Here are the three most important things to consider:
Also consider how other consumers rate their energy suppliers. You will never really know how good or bad a retailer is until you’re a customer, so online reviews like ours provide an insight into what you can really expect. It’s the providers that strike the perfect balance between price and good customer service that usually rise to the top of our ratings. This year, Origin Energy is the gas and electricity supplier to beat in NSW, but be sure to compare a wide range of options before diving in.
This page was originally published by Canstar Blue Editor-in-Chief Simon Downes. He’s been writing about the Australian energy industry for more than five years, covering the evolution of the competitive market, retailer behaviour, regulatory changes and what it all means for consumers trying to find a better deal. He’s passionate about helping Aussies better understand their options and highlighting the best new deals. Simon also acts as spokesperson for Canstar Blue and is one of Australia’s most prominent energy industry commentators.
The table below shows the annual costs of the providers on our database. We show one product per retailer, listed from the lowest priced estimate first. This comparison assumes general gas usage of 18,542MJ a year. Prices factor in gas usage rates, supply charges and any conditional discounts that are available on the retailer’s cheapest market offer. The following costs should be treated as a general guide only.Use our comparison tool for a specific comparison. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.
|Gas Supplier^||Gas Plan||Discount||Annual Cost*||Important|
|Simply Energy||Simply NRMA||21%||$603||Basic Plan Information|
|Click Energy||Flora Gas Plus||0%||$659||Basic Plan Information|
|GloBird Energy||GloSave||6%||$662||Basic Plan Information|
|AGL||Essentials||0%||$702||Basic Plan Information|
|Origin Energy||Max Saver – Online Special||10%||$715||Basic Plan Information|
|Amaysim Energy||Post-paid Gas||0%||$731||Basic Plan Information|
|Alinta Energy||Home Deal||0%||$738||Basic Plan Information|
|EnergyAustralia||No Frills||0%||$739||Basic Plan Information|
|CovaU||Freedom Plus||20%||$749||Basic Plan Information|
|Sumo||Sumo Assure||0%||$760||Basic Plan Information|
|Red Energy||Qantas Red Saver||0%||$796||Basic Plan Information|
|Dodo||Residential Market||0%||$797||Basic Plan Information|
*Annual cost estimates based on yearly gas usage of 18,542MJ, August 2020. Gas prices based on gas provided through the Jemena gas network. *Product and discount may only be available where the customer purchases both gas and electricity from the same retailer. There may be other retailers available in your area.
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in New South Wales, have a gas account, and pay the bills – in this case, 1,107 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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**Annual cost estimates based on yearly gas usage of 18,542MJ, July 2020. Gas prices based on gas provided through the Jemena gas network. There may be other retailers available in your area.
†By clicking on a brand, 'go to site' or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral.
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