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Engie (formerly Simply Energy) has taken out the top spot in our SA gas supplier ratings for the third year in a row. The retailer scored five-stars for overall satisfaction, bill and cost clarity and customer service, coming out ahead of the other three providers in the state.
We’ve surveyed 503 bill-paying customers across Adelaide and the surrounding areas to find out what they think about their gas supplier in respect to the customer service, bill and cost clarity and value for money. Keep in mind, while this report looks at four of the most prominent retailers in South Australia, there may be others operating in your area.
Canstar Blue surveyed 503 South Australian households for their feedback on their natural gas retailer. Respondents had to live in SA, have a gas account and pay the bills for their response to be eligible.
Respondents rate their satisfaction with their natural gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Best SA Natural Gas Providers:
Engie has been crowned SA’s top gas provider for a third year in a row, coming out ahead of the state’s ‘big three’ retailers. Engie received five stars for overall satisfaction, with EnergyAustralia not far behind on four stars. Origin Energy and AGL received three stars for overall satisfaction.
Find more detailed information on our ratings methodology.
Here are some of the cheapest gas deals on our database for SA. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Engie received five stars for overall satisfaction, bill and cost clarity and customer service this year. It earned four stars for value for money and three stars for ease of sign-up and online tools and advice.
Engie’s gas plans in South Australia come with variable rates and no lock-in contracts. Engie may offer bill credits for combining electricity with gas when you join, however this may not be available at all times. Additional discounts for RAA customers may also be available on occasion.
Here are the Engie natural gas plans on our database for South Australia. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
In our latest SA gas review, EnergyAustralia has received four stars for overall satisfaction, bill and cost clarity, customer service and ease of sign-up. It received three stars for value for money and online tools and advice.
As one of the biggest electricity and gas companies in the country, you would expect EnergyAustralia to have plenty of offers for South Australians – and you’d be right. Guaranteed discounts are the order of the day, with personal preferences definitely coming into the decision-making process. The retailer has a small range of gas plans on offer, one of which allows customers to lock in their rates for 12 months and another that offers a big discount.
Here are EnergyAustralia’s natural gas plans on our database for South Australia. These are products from referral partners†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Origin Energy received four stars for bill and cost clarity and ease of sign-up. It earned three-star ratings for overall satisfaction, value for money, customer service and online tools and advice.
Energy giant Origin has five gas market offers for South Australians: Go Variable, Everyday Rewards Variable, Everyday Rewards Variable – Winter Campaign, Origin Standing and Origin Basic. These products all come with benefit periods of either 12 months or ongoing, depending on the plan. There are no exit fees with Origin’s plans nor are there any lock-in contracts.
Here are Origin Energy’s natural gas plans on our database for South Australia. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Rounding out our SA gas ratings this year, AGL received five stars for bill and cost clarity, customer service and ease of sign-up. It received four stars for online tools and advice and three stars for overall satisfaction and value for money.
AGL’s plans have no exit fees or lock-in contracts, but it should be noted the retailer has a habit of changing its plans fairly often, so keep an eye out for product changes and online sign-up credits, which may be available at certain times. You’ll also gain access to AGL Rewards when signing up to a gas plan.
Here are AGL’s natural gas plans on our database for South Australia. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Customers connected to the gas distribution network can access one of two types of contracts with their gas supplier – standard contracts and market contracts. Understanding the difference is the first step to saving money.
Market contracts will almost always work out cheaper than standard contracts, provided you meet the conditions of any discounts. Market contracts can come with either variable or fixed rates. If you haven’t switched plans in recent years, you will likely save money by switching to a new offer with a discount or other sign-up incentive. Ultimately though, you will need to get to know usage and supply charges and compare rates between different suppliers. If you think you’re paying too much for gas, you probably are. It’s the same deal when it comes to electricity, so make sure you shop around.
Kelseigh Wrigley covered Australia’s retail energy market, growing her industry specific expertise over the last two years. She holds a Bachelor of Journalism at the Queensland University of Technology and has contributed her skills to online publications Hunter and Bligh and local radio station 4ZZZ.
Meet the Editorial TeamSamantha Mauro-Todd is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamKeep in mind there are several gas companies operating in South Australia. While the four in our review can generally be considered the most prominent, retailers including Alinta Energy, Lumo Energy and Red Energy also sell natural gas across SA. However, the vast majority of households remain connected with one of the big three. Here is a list of gas suppliers currently offering plans in South Australia according to our database:
Keep in mind, other retailers may be added to this list in the near future.
In South Australia, the gas distributor is Australian Gas Networks (formerly Envestra). This is the company you will need to contact in the event of a gas leak or other emergencies. If you’re worried about signing up with a small gas supplier, remember these companies are simply the customer-facing part of your overall service. They handle your billing and general enquiries, but it’s the gas distributors that are actually responsible for your supply.
Households who can’t access the natural gas distribution network can purchase liquefied petroleum gas (LPG) instead.
Natural gas is charged per megajoule (MJ) – the unit of measurement for gas. The exact price you’ll pay for gas in SA depends on a number of factors, including your gas retailer, plan and tariff. In SA, gas retailers charge for gas in ‘blocks’ of daily usage. For example, you might pay 4.2c per MJ for the first block of 30MJ, followed by 2.2 cents per MJ for all remaining usage. It’s important to check your energy plan information document for all rates. Some suppliers charge for gas in two daily blocks, while others charge in multiple increments.
In addition to these gas usage charges, also pay close attention to the daily supply charges in your price fact sheet. These are the costs you’ll need to pay simply for the pleasure of being connected to the gas network. These can add a significant amount to your overall bill – up to $1 a day in some cases. It’s entirely possible that gas supply charges could contribute a higher proportion of your overall costs than gas usage charges, especially if you don’t use gas for hot water heating. So, be sure to check all the rates listed before making a decision.
There are lots of things to think about when it comes to picking a gas supplier for your home. We asked respondents to our survey in 2023 about their main reasons for picking their gas supplier. This is what we found:
Just over a quarter of gas customers in SA (27%) signed up to their supplier over the phone and one-fifth (20%) did so online. This year, we found that 37% of South Australians think they get a good deal on gas.
Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – SA Customer Satisfaction Award:
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– Read more**Annual cost estimates based on yearly gas usage of 11,875MJ, November 2023. Gas prices based on gas provided through the Australian Gas Network in Adelaide. There may be other retailers available in your area.
Referral Partners
†By clicking on a brand, 'go to site', 'shop online', 'get quotes now', or 'see offer' button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral. Please note that references to an 'offer' do not mean that you will automatically be accepted or eligible for a product, eligibility requirements may apply.
Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers, website position, and revenue model. Sponsorship fees may be higher than referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table. For more information please see How Are We Funded.