Cordless Phones

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Compare some of the best cordless phone brands using our customer satisfaction ratings comparison.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in October 2011, published in October 2011.


See our Ratings Methodology.

Most Satisfied Customers | Uniden

Uniden famously boasted that they manufacture a cordless phone every 3.2 seconds. They received top marks in several criteria including ease of use, features, range and most importantly, overall satisfaction.

Uniden is ‘King of the Ring’ for cordless phones

For the ultimate cordless phone experience, customers should look to Uniden for a five star phone brand – according to our survey of cordless phone customers.

Uniden – who have famously boasted that they manufacture a cordless phone every 3.2 seconds – received top marks in several criteria; including ease of use, features and range.

Most importantly, Uniden received our most satisfied customers award for cordless phones. Our survey also rated popular brands Panasonic, Oricom and Telstra.

Our latest results also showed that more than half of the respondents to our latest survey said they would prefer to use their landline phone rather than their mobile phone for phone calls due to health concerns.

Older Australians were more likely to choose a landline phone to protect their health (55%) compared to 46% of the Generation Y respondents.

A similar sentiment was found in our last mobile phones survey, with over a third of respondents choosing to distance their phones from their head using a hands free kits or the loudspeaker function.

Earlier this year, The World Health Organisation announced a possible link between mobile phones and cancer.

Aussie phone manufacturer Oricom performed well in our survey – receiving five stars for price, battery life and range. Panasonic also received five stars for range.

Our results also revealed that despite the popularity of internet phone service Skype, 82% of our respondents said they would prefer to use their landline connection.

Around 70% of those surveyed used their landline for both domestic and international phone calls despite the relatively cheap cost of Skype calls and the accessibility of VOIP phones (voice over internet protocol phones).

Overall satisfaction

Uniden steamed ahead of the competition with five stars for overall satisfaction. Panasonic and Oricom followed close behind with four stars, while Telstra received three.

Price

Oricom had more satisfied customers than other cordless telephone brands for price paid, so they received five stars. Uniden came next with four stars, while Telstra and Panasonic received three stars.

Ease of use

In a pinch (especially in emergencies) an easy to use phone is of critical importance. Uniden received five stars for having the most satisfied customers for their phone’s ease of use. Panasonic and Oricom received four stars for this criteria, and Telstra received three for their own ease of use.

Features

Backup batteries for emergency blackout situations and eco-modes for lower power consumption –modern cordless phone offer a range of features. Once again Uniden outdid themselves with another five stars for features, while Panasonic received four stars. Telstra and Oricom both received three stars for this criteria.

Battery life

Great for the gifted conversationalist, battery life is a big selling point for cordless phones. Oricom received five stars for battery life, while Uniden and Panasonic lead the second wave with four stars each. Telstra received three stars for their battery life.

Range

Customers are spoilt for choice with three winners for this criteria, with Uniden, Panasonic and Oricom all receiving five stars for most satisfied customers for phone range. Telstra was not far behind with four stars.

Frequently asked questions

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from customers of cordless phones within the survey group. To qualify, the customer must have bought a cordless phone in the last two years.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.