Compare some of the best Queensland electricity providers brands using our ratings comparison of electricity provider satisfaction.

Queenslanders have spoken: “We want Origin!” for electricity providers

* Overall satisfaction is an individual rating and not a combined total of all ratings

Origin has emerged as the ‘current’ favourite in our recent survey, receiving our most satisfied customers award for Queensland electricity providers.

According to our survey, Origin customers were most satisfied with their supplier overall, giving the energy company a five star rating for overall customer satisfaction.

Our survey also rated AGL and Ergon Energy, who received two stars each for overall satisfaction.

Origin, however, proved the brightest of the bunch – receiving five star ratings for billing practises and service. They received two stars for their value for money.

AGL took out three stars for billing, and dual two star ratings for value for money and service. Ergon managed three stars for service and billing, and one star for their value for money.

Our results also revealed that some Queensland respondents have discovered ways to monitor their environmental impact.

Twenty percent of Queenslanders switched to solar power, and 36% have regularly checked the back of their electricity bill for their greenhouse gas emissions. Generation Y proved the least likely to have adopted solar energy, with only eight percent of respondents having made the switch.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from Queensland customers of electricity providers within the survey group - in this case, 394 people. To qualify, the customer must have an electricity account and pay the bills. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Related Links

Most satisfied customers: electricity providers (Victoria)
Most satisfied customers: electricity providers (New South Wales)
Most satisfied customers: electricity providers (2010 ratings)
Most satisfied customers: natural gas suppliers

25 January 2012.

Frequently asked questions about these ratings.

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