Compare QLD gas suppliers AGL and Origin on their value for money, customer service, bill & cost clarity, tools & advice, ease of sign-up, focus on environmental sustainability and overall customer satisfaction in Canstar Blue’s reviews & ratings.
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Queenslanders are not as reliant on natural gas as households in the southern states of our great brown land, but that doesn’t mean you should accept high prices, or inferior service, from your provider. There are only four natural gas suppliers to choose from in Queensland, but that still gives you options if you are not entirely satisfied with the service you’re currently receiving, or the price that you’re paying. This review aims to make the decision-making process a little easier by ranking QLD gas suppliers on several key factors relating to customer satisfaction. We walk you through your gas options, whether you live in Brisbane, the Gold Coast, Sunshine Coast or a regional area further north, to help you better-understand the market and possibly find a better deal.
As you would probably guess from the ratings table above, AGL and Origin are the dominant natural gas retailers in SE Queensland. The third supplier now available is Red Energy but given that it only launched its gas service in the Brisbane area in mid-2018, it hasn’t yet managed to cut through the dominance of the big two and didn’t receive the required sample size to be included in this comparison. The latest retailer joining the QLD gas market, CovaU, has also been excluded from this comparison, given its small sample size. However, this is what we did find:
Now we know how these gas companies stack up in the eyes of their customers, let’s learn more about the plans they have to offer and the Queensland gas market as a whole. You may also want to compare their electricity offers, which you can do with our comparison tool via the link above.
Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL gives Queensland gas customers two different products to choose from. The decision will probably come down to whether you want a plan with fixed rates for two years, or variable rates. AGL’s fixed rate plan comes with no conditional discounts, just competitive rates locked in for the length of the contract. It means that customers are protected from any rising gas prices during this time. Customers will also receive a small credit off the first bill as well as flybuys points for signing up online. If you prefer to keep things a little more flexible, AGL has a variable rate product as an alternative. In terms of incentives, AGL has a rewards program which brings savings on things like movie tickets and groceries.
Here are the AGL gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Origin has three different gas offers for Queenslanders to choose from, depending on personal preference and circumstances. A discount comes for those who are happy to commit to direct debit payments and receiving bills via email, while the same guaranteed discount is on offer on its other plan. In both cases, discounts come off gas usage charges and there are 12 month benefit periods. There are no exit fees with any Origin gas plan, but prices are variable. Customers may also want to consider Origin’s Predictable Plan, whereby you pay the same amount every month for a year regardless of your gas usage. Unique quotes are offered based on previous usage history. This offer may not always be available, and eligibility requirements will apply.
Here are the Origin gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
New to the Queensland gas market, Red Energy’s biggest selling point is its partnership with Qantas which sees customers collect Frequent Flyer points as they go. There are no contract periods or exit fees with any of the retailer’s plans, nor does Red Energy offer any discounts. Red Energy might be new to the gas market in Queensland, but it has been established in the electricity space since 2017. It has a strong reputation for good customer service, performing well in our electricity ratings for QLD and leading the way in NSW for the last few years.
Here are the Red Energy gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Alinta Energy is new to the Sunshine State, but is offering Queenslanders two of its flagship products that resemble its electricity plans. Its main gas offer – Home Deal – is available on its own, however its second gas plan – Sports Pack – is only available to residential customers on an active Sports Pack electricity plan. The retailer has recently turned its back on big discounts, instead choosing lower variable rates with ongoing benefit periods. Alinta Energy has had a lot of success in the QLD retail electricity market, so venturing into the gas space makes sense. Its arrival makes Alinta the fifth gas retailer to operate in south east QLD.
Here are the Alinta Energy gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
CovaU is the latest entrant to the Queensland retail gas market, offering customers a simple yet fairly priced deal. It comes with variable rates and a guaranteed discount off the whole bill, meaning customers don’t have to do anything to receive a percentage off their bills. Aside from QLD, CovaU offers natural gas plans in Victoria and New South Wales, and is already a well-established electricity retailer in these states. CovaU is also an insurance and mobile services provider.
Here are the CovaU gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
The majority of Queenslanders have been able to choose their natural gas supplier since back in 2007 when ‘Full Retail Competition’ was introduced. However, until Red Energy came to the party in 2018, AGL and Origin were the only two energy companies to offer retail gas services in the state. This is in stark contrast to NSW, South Australia and Victoria where several major energy providers compete for gas customers in far more competitive markets. Origin and AGL supply more than 90% of natural gas connections in SE Queensland, according to the Australian Energy Regulator’s (AER) latest report.
The exceptions are those covered by Western Downs and Maranoa regional councils, including Roma and Dalby. In these areas, the local councils have licenses to retail natural gas to customers.
Natural gas prices for most of Queensland have been deregulated since 2007, meaning that Origin and AGL have determined their own plans, prices and conditions for some time. Prices are generally reviewed once a year, but if the retailers increase prices at any time, they must inform their customers at least 10 business days before the changes take effect. Prices are regulated in regional areas.
In areas of Queensland where gas prices have been deregulated, households will be on one of two types of contracts:
The latest figures from the AER show that about one in four Queensland households remain on a standard gas contract. This means big savings could be on the cards for those who switch to market contracts, even with the same retailer.
There are lots of things to think about when it comes to picking a gas supplier for your home. We asked respondents to our survey about their main reasons for initially picking their gas supplier. This is what we found:
About one in ten respondents gave other reasons for choosing their gas supplier.
Half of gas customers in QLD (35%) signed up to their supplier over the phone, while 32% signed up online. Only 36% of survey respondents have switched gas suppliers in the last two years.
The amount you pay for gas is determined by two main costs – usage and supply charges. Usage charges are what you pay for the gas you actually use, while supply charges are ongoing daily costs you’ll need to pay regardless of your usage.
As is normal for gas companies, AGL, Origin and Red Energy charge different usage rates for gas depending on how much you actually use. For example, the first ‘block’ of gas you use a day will usually be charged at the highest rate. This is usually around 7-8 megajoules. The following block will be charged at a cheaper rate and so on. There will then be a lower cost for any remaining usage. Be aware that retailers may kick in their different usage rates at different intervals.
Be aware that gas prices are subject to change, meaning the only way to find the cheapest plan for you is to compare rates on a regular basis. With only four gas retailers to choose from, it would be easy to ‘set and forget’ under the assumption that they are more or less the same. But that can be a costly mistake. Also consider that you don’t necessarily need to get gas and electricity from the same provider. While you will need to buy gas from either AGL, CovaU, Origin or Red Energy, there are 20+ electricity providers operating in SE Queensland that would happily welcome you on board.
For many people, price will be the first and last thing they consider when comparing gas companies, but it’s also worth keeping our customer ratings in mind – because ‘cheapest’ doesn’t always mean ‘best’. It would be smart to keep your options open and regularly compare.
This page was originally published by Canstar Blue Editor-in-Chief Simon Downes. He’s been writing about the Australian energy industry for more than five years, covering the evolution of the competitive market, retailer behaviour, regulatory changes and what it all means for consumers trying to find a better deal. He’s passionate about helping Aussies better understand their options and highlighting the best new deals. Simon also acts as spokesperson for Canstar Blue and is one of Australia’s most prominent energy industry commentators.
The table below shows the annual costs of the providers on our database. We show one product per retailer, listed from the lowest priced estimate first. This comparison assumes general gas usage of 6,842MJ a year. Prices factor in gas usage rates, supply charges and any conditional discounts that are available on the retailer’s cheapest market offer. The following costs should be treated as a general guide only.Use our comparison tool for a specific comparison. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.
|Gas Supplier^||Gas Plan||Discount||Annual Cost*||Important|
|AGL||Essentials Plus||0%||$532||Basic Plan Information|
|Alinta Energy||Home Deal||0%||$541||Basic Plan Information|
|CovaU||Freedom||15%||$590||Basic Plan Information|
|Origin Energy||Max Saver – Online Special||3%||$628||Basic Plan Information|
|Red Energy||Living Energy Saver||0%||$636||Basic Plan Information|
*Annual cost estimates based on daily gas usage of 6,842MJ a year, May 2020. Gas prices based on gas provided through Australian Gas Network in Brisbane. Please be aware that some of the discounts shown above may only be available where the customer purchases both gas and electricity from the same retailer. There may be other retailers available in your area.
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in Queensland, have a gas account, and pay the bills – in this case, 309 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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**Annual cost estimates based on yearly gas usage of 6,842MJ, June 2020. Gas prices based on gas provided through the Australian Gas Network in Brisbane. There may be other retailers available in your area.
†By clicking on a brand, 'go to site' or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral.
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