Compare QLD Gas Suppliers

See Our Ratings Methodology.

Natural Gas Suppliers QLD 2022 MSC Logo

Most Satisfied Customers | AGL

AGL receives the top spot on our Queensland gas supplier ratings for the fifth year in a row, once again beating out Origin. The retailer was awarded five stars for overall satisfaction, along with five stars in all five of our additional ratings categories. 

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How we rate QLD Natural Gas Suppliers

We’ve surveyed more than 360 bill-paying customers across Queensland to find out what they think about their gas supplier rating factors include overall satisfaction, value for money, customer service and focus on sustainability. While our 2022 report looks at two of the most prominent retailers in QLD (AGL and Origin), there are actually seven natural gas suppliers available to customers in the Sunshine State.

Canstar Blue surveyed 362 Queenslanders with an active mains gas connection for their feedback on their natural gas retailer. Respondents had to live in Queensland, have a gas account and pay the bills for their response to be eligible.

  • The outcomes reported in these ratings are measured via ISO 26362 accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their natural gas provider from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:

  • Overall satisfaction: measured consumer satisfaction with a natural gas provider as an individual score NOT a combined total of all criteria.
  • Value for money: cost was low for the quality and effectiveness of the natural gas provider.
  • Customer service: the natural gas provider had multiple service points for customers, e.g. telephone, email, online chat.
  • Bill and cost clarity: the natural gas provider had an easy-to-understand bill.
  • Online tools and advice: the natural gas provider had an app or online account to monitor energy usage, pay bills and manage account information.
  • Ease of sign-up: the natural gas provider had a simple sign-up process.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Best QLD Natural Gas Providers: 

  1. AGL
  2. Origin Energy

For the fifth year in a row, AGL has been the best-rated gas supplier among Queenslanders surveyed. AGL received a perfect five-star score across all seven ratings criteria, including overall customer satisfaction, ease of sign-up, value for money, bill and cost clarity, online tools and advice, customer service, and for focus on environmental stability. 

Find more detailed information on our ratings methodology.


Cheap Gas Prices in QLD

Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

Best natural gas providers in Queensland:

  1. AGL
  2. Origin Energy

1. AGL

Ratings result

AGL NBN logo

AGL was rated five stars for overall satisfaction, value for money, bill and cost clarity, customer service, online tools and advice, and ease of sign-up  a perfect five-star score across each category. 

Editor’s notes

AGL customers can choose from a handful of gas offers in Queensland, with variable rates and no lock-in contracts or exit fees. While AGL doesn’t offer the plan discounts or incentives you may find from other retailers, the energy giant’s competitive rates stack up well against other offers in the market. Customers will also have access to AGL Rewards, the company’s nation-wide discount and rewards program. 

AGL Gas Prices

Here are the AGL gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

2. Origin Energy

Ratings result


Coming in at second place, Origin Energy has earned four stars for overall satisfaction, as well as for value for money, bill and cost clarity and customer service. Origin also received two five-star scores: one for ease of sign-up, and one for online tools and advice. 

Editor’s notes

Energy giant Origin has several gas offers available in Queensland. Plans include variable rates, as well 12-month or ongoing contract options, each with no exit fees. No-fuss basic plans are available, along with flexible payment options. Origin also offers an Everyday Rewards Variable plan which includes bonus Everyday Rewards points for new customers. 

Origin Energy Gas Prices

Here are the Origin gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

How to get a better deal on gas in QLD

If you’re looking for a better deal on gas in Queensland, there’s several factors you may want to consider when shopping around. If you’re comparing suppliers and plans, you’ll want to look at the following aspects and inclusions:

  • Usage charges: A charge for the amount of gas a household uses each billing period, priced in cents per megajoule (c/MJ)
  • Supply charges: The daily ongoing charge for staying connected to the gas network. 
  • Contract type: Whether you’re on a standing offer (set by the QLD Government, and often less competitive) or a market offer (set by retailers, and often cheaper).
  • Discounts: These may be guaranteed, meaning they’ll apply no matter what, or conditional, which require customers to satisfy certain criteria. 
  • Other fees and charges: This could include late payment fees, billing fees, credit card surcharges, or disconnection and exit fees.  

Gas suppliers may rely on bill credits and discounts to attract new customers, but these may be hiding higher usage and supply charges. It’s important to look at the total cost of your plan when comparing prices, including standard charges as well as discounts. 

Be aware that gas prices are subject to change, meaning the only way to find the cheapest plan for you is to compare rates on a regular basis. You also don’t need to bundle gas and electricity from one provider to find the best deal mixing and matching retailers may prove cheaper, depending on your usage needs.

Meet our energy experts

Kelseigh Wrigley: Energy Specialist

Kelseigh Wrigley covers Australia’s retail energy market, growing her industry specific expertise over the last two years. She holds a Bachelor of Journalism at the Queensland University of Technology and has contributed her skills to online publications Hunter & Bligh and local radio station 4ZZZ.

Meet the Editorial Team

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Meet the Research Team

FAQs about QLD natural gas providers

The QLD gas market is not as competitive as other states, but that’s not to say there aren’t any good deals out there. If our customer ratings are any indicator, it will be worth keeping your eyes peeled for future offers as other suppliers attempt to chip away at the dominance of AGL and Origin. Here is a list of gas suppliers that currently offer plans in QLD:

While this report looks at gas retailers or suppliers, a gas distributor is responsible for physically delivering the gas to homes and businesses, and owns and maintains pipes, meters and equipment. 

There are two main gas distributors in Queensland. 

  • Allgas Energy is located south of Brisbane River, on the South Coast, in Toowoomba and Oakey.
  • Australian Gas Networks is located nationwide, but operates north of the Brisbane River in Queensland.  

Knowing which gas distributor services your area means you know who to contact in case of an emergency or outage. Your final gas bill will also vary depending on your distributor, as each distributor charges transmission costs which are passed on to customers by gas suppliers.  

Queensland natural gas customers typically pay between three and four cents per megajoule for gas, although the exact price depends on factors including your gas supplier, your choice of plan, and your tariff type. Some gas providers charge a flat rate or ‘single rate’, meaning the rate is the same regardless of the time of day or how much gas is used. Other providers may charge a ‘block rate tariff’, which means rates vary depending on how much gas you use.

Generally, customers on a block rate tariff will pay less for each subsequent ‘block’ of gas usage; for example, you may pay 3c/MJ for your first 80MJ of usage each day, then 2.8c/MJ for the next 50 MJ. Some gas suppliers may also charge for MJ used per quarter or month.

In addition to the above usage rates, gas customers also pay a supply charge, which is a daily ongoing fee to cover the cost of being connected to the gas network. This is typically around 75 to 80 cents per day, regardless of how little or how much gas is consumed. 

There’s several factors that may influence your decision-making when choosing a gas supplier. We asked Queenslanders in our 2022 survey some of the main reasons they decided to pick their gas provider and plan  this is what we found:

  • 37% wanted the same brand as their current electricity provider 
  • 29% prioritised name recognition ( i.e. picking a brand they were familiar with)
  • 14% shopped around and compared plans with websites such as Canstar Blue
  • 7% were attracted to a sign-up incentive, such as Frequent Flyer points
  • 7% wanted a supplier with a focus on green energy
  • 6% were attracted to a big discount

Past ratings

Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – QLD Most Satisfied Customers Award:

  • 2021: AGL
  • 2020: AGL
  • 2019: AGL
  • 2018: AGL
  • 2017: Origin Energy
  • 2016: Origin Energy
  • 2015: Origin Energy
  • 2014: Origin Energy

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