Compare QLD gas suppliers AGL and Origin on their value for money, customer service, bill & cost clarity, tools & advice, ease of sign-up, focus on environmental sustainability and overall customer satisfaction in Canstar Blue’s reviews & ratings.
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Queenslanders are not as reliant on natural gas as households in the southern states, but that doesn’t mean you should accept high prices, or inferior service, from your provider. There are only seven natural gas suppliers to choose from in Queensland, but that still gives you options if you are not entirely satisfied with the service you’re currently receiving, or the price that you’re paying. This review aims to make the decision-making process a little easier by ranking QLD gas suppliers on several key factors relating to customer satisfaction. We walk you through your gas options, whether you live in Brisbane, the Gold Coast, Sunshine Coast or a regional area further north, to help you better-understand the market and possibly find a better deal.
As you would probably guess from the ratings table above, AGL and Origin are the dominant natural gas retailers in SE Queensland. Some of the latest suppliers to join QLD’s gas ranks are Red Energy and Alinta Energy but given that these providers are still relatively new, both haven’t yet managed to cut through the dominance of the big two and didn’t receive the required sample size to be included in this comparison. Some other retailers joining the QLD gas market, CovaU, Discover Energy and GloBird Energy, have also been excluded from this comparison, given the small sample size. However, this is what we did find:
Now we know how these gas companies stack up in the eyes of their customers, let’s learn more about the plans they have to offer and the Queensland gas market as a whole. You may also want to compare their electricity offers, which you can do with our comparison tool via the link above.
Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL gives Queensland gas customers two different products to choose from. Both of AGL’s plans come with no conditional discounts, just competitive variable rates. In terms of incentives, AGL has a rewards program which brings savings on things like movie tickets and groceries.
Here are the AGL gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Origin has a handful of gas offers for Queenslanders to choose from, depending on personal preference and circumstances. Fixed rates are on offer for those who are happy to lock in prices for a year, while its other two deals ditch fixed rates for variable rates. On one of these plans, customers can receive Everyday Rewards points when signing up. There are no exit fees with any Origin gas plan. Unique quotes are offered based on previous usage history. This offer may not always be available, and eligibility requirements will apply.
Here are the Origin gas plans on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
The majority of Queenslanders have been able to choose their natural gas supplier since back in 2007 when ‘Full Retail Competition’ was introduced. However, until Red Energy came to the party in 2018, AGL and Origin were the only two energy companies to offer retail gas services in the state. This is in stark contrast to NSW, South Australia and Victoria where several major energy providers compete for gas customers in far more competitive markets. Origin and AGL supply more than 93 per cent of natural gas connections in SE Queensland, according to the Australian Energy Regulator’s (AER) latest report.
The exceptions are those covered by Western Downs and Maranoa regional councils, including Roma and Dalby. In these areas, the local councils have licenses to retail natural gas to customers.
Natural gas prices for most of Queensland have been deregulated since 2007, meaning that Origin and AGL have determined their own plans, prices and conditions for some time. Prices are generally reviewed once a year, but if the retailers increase prices at any time, they must inform their customers at least 10 business days before the changes take effect. Prices are regulated in regional areas.
In areas of Queensland where gas prices have been deregulated, households will be on one of two types of contracts:
The latest figures from the AER show 21 per cent of Queensland households remain on a standard gas contract. This means big savings could be on the cards for those who switch to market contracts, even with the same retailer.
There are lots of things to think about when it comes to picking a gas supplier for your home. We asked respondents to our survey in 2021 about their main reasons for initially picking their gas supplier. This is what we found:
About one in ten respondents gave other reasons for choosing their gas supplier.
Half of gas customers in QLD (35%) signed up to their supplier over the phone, while 47 per cent signed up online. Only 15 per cent of 2021 survey respondents have switched gas suppliers in the last two years.
The amount you pay for gas is determined by two main costs – usage and supply charges. Usage charges are what you pay for the gas you actually use, while supply charges are ongoing daily costs you’ll need to pay regardless of your usage.
As is normal for gas companies, each provider charges different usage rates for gas depending on how much you actually use. For example, the first ‘block’ of gas you use a day will usually be charged at the highest rate. This is usually around 7-8 megajoules. The following block will be charged at a cheaper rate and so on. There will then be a lower cost for any remaining usage. Be aware that retailers may kick in their different usage rates at different intervals.
Be aware that gas prices are subject to change, meaning the only way to find the cheapest plan for you is to compare rates on a regular basis. With a few gas retailers to choose from, it would be easy to ‘set and forget’ under the assumption that they are more or less the same. But that can be a costly mistake. Also consider that you don’t necessarily need to get gas and electricity from the same provider. While you can only buy gas from seven companies, there are 25+ electricity retailers operating in SE Queensland that would happily welcome you on board.
For many people, price will be the first and last thing they consider when comparing gas companies, but it’s also worth keeping our customer ratings in mind – because ‘cheapest’ doesn’t always mean ‘best’. It would be smart to keep your options open and regularly compare.
This page was written and is regularly updated by Canstar Blue’s Energy Editor, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in Queensland, have a gas account, and pay the bills – in this case, 279 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Winner: Origin Energy
Winner: Origin Energy
Winner: Origin Energy
Winner: Origin Energy
The QLD gas market is not as competitive as other states, but that’s not to say there aren’t any good deals out there. If our customer ratings are any indicator, it will be worth keeping your eyes peeled for future offers as other suppliers attempt to chip away at the dominance of AGL and Origin. Here is a full list of gas suppliers in QLD:
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**Annual cost estimates based on yearly gas usage of 6,842MJ, May 2022. Gas prices based on gas provided through the Australian Gas Network in Brisbane. There may be other retailers available in your area.
†By clicking on a brand, 'go to site' or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral.
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