ALDI reveals trading hours, limited items and entry conditions during coronavirus outbreak

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ALDI is the latest supermarket chain to reduce its trading hours and set purchase limits as part of its attempt to manage panic buying and confrontations in the grocery aisles.

The company has reminded shoppers that “there is more than enough food to go around”. But while these changes are temporary, ALDI Australia said it will constantly monitor the situation and impose more product restrictions if new shortages start to pop up.

The same goes for trading hours, with a review to be conducted every week to decide whether it will continue to operate with the new times or return to its normal trading hours.

So what exactly should you expect to see the next time you walk through the door? Here’s a list of all the new restrictions and policies you should be aware of.

ALDI’s new opening hours

From Wednesday (March 18), ALDI will slightly reduce its opening hours to between 9.30am and 7pm to give staff enough time to restock shelves and clean stores. This is subject to state and local trading restrictions.

What are the purchase limits at ALDI?

With many stores across the country facing major shortages of essential items like toilet paper and sanitiser, ALDI has announced it’s following in the steps of fellow retailers Woolworths and Coles and introducing its own purchase limits to cope with the demand.

The following products are limited to two items per customer:

  • Dry pasta
  • Flour
  • Dry rice (not including microwave rice)
  • Paper towels
  • Tissues
  • Hand sanitiser

ALDI is also restricting shoppers to one pack of toilet paper per customer.

Can you return products at ALDI?

ALDI paper towels

In response to some Aussies panic buying certain necessities, ALDI has temporarily suspended its change-of-mind refund policy to discourage any over-purchasing. So, if you’ve changed your mind about buying a couple of extra loo rolls and a few more tins of tuna, you won’t be able to get a refund.

The new refund policy will apply to these items:

  • Toilet paper
  • Nappies and baby wipes
  • Tissues and serviettes
  • Paper towels
  • Feminine hygiene and incontinence products
  • Hand sanitiser
  • Cleaning products (including anti-bacterial wipes)
  • Canned food (including fish, fruit, vegetables and soup)
  • Pasta and pasta sauce
  • Rice and rice meals
  • Cooking oils and vinegars
  • Flour

ALDI has also announced a new set of conditions of entry, reminding customers to look out for each other and avoid making any attempts to beat the system and find ways to get around the new product restrictions.

“This is unchartered territory for many of us, so please remember to be kind, be calm, be empathetic and most of all be courteous,” ALDI said in a statement.

The conditions of entry include:

  1. Respect our employees and their physical space
  2. Respect each other and look out for those less able
  3. Practice good hygiene in our stores
  4. Do not attempt to ‘game’ our product restriction policies
  5. We remind you that we will not accept any violent behaviour (verbal or physical) in or around our stores and the police will be called immediately if required
  6. Be kind, be calm, be empathetic and most of all be courteous
  7. And please, do one nice thing for someone else when you leave our store today

Picture credits: Daria Ni / Shutterstock.com

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