Why so many homes are switching to Aussie Broadband for NBN

Aussie Broadband continues to kick goals in its quest for nationwide NBN domination, according to new data from the Australian Competition and Consumer Commission (ACCC). The ACCC’s latest NBN Wholesale Market Indicators Report shows that Aussie Broadband gained more than 30,000 new services in the December 2023 quarter, despite the total number of residential NBN services in operation staying steady.

As the larger internet providers Telstra, TPG and Optus lose market share — around 80,000 services in total — the NBN market is seeing smaller providers steadily growing in each quarter. Along with Aussie Broadband, Vocus (Dodo and iPrimus) and Superloop both increased their customer numbers in the December quarter, by around 15,000 services each.

“Smaller providers combined now purchase around one-quarter of NBN wholesale services, and they are continuing to grow their customer base as they compete against the bigger retailers,” ACCC Commissioner Anna Brakey said.

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Aussie Broadband has seen its NBN market share increase steadily with each quarterly report in the past few years, and the way that its customers view the provider could have something to do with it.

In Canstar Blue’s 2023 Most Satisfied Customers ratings for NBN Providers, Aussie Broadband took out top spot, scoring five stars in all categories including overall satisfaction, customer service and value for money. Aussie Broadband also took out Canstar Blue’s Most Trusted award for NBN Providers, cementing Aussie Broadband as a provider that is popular with its customers.

If you’re looking to jump on the Aussie Broadband NBN bandwagon, the following table shows a selection of published Aussie Broadband NBN plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by speed tier, slowest to fastest. Use our internet comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

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More Australians are switching to faster NBN speeds

The ACCC’s report also showed an increase in faster speed services, thanks to NBN Co’s free fibre upgrade program. The scheme saw over 77,000 services activated on Fibre to the Premises (FTTP) connections in the December 2023 quarter, along with growth for the NBN 250 speed tier, which increased by more than 50,000 services.

“The growth in higher speed wholesale services shows that a segment of consumers want faster internet,” Ms Brakey said.

“NBN Co’s recently announced proposal to provide much faster speeds on fibre to the premises and hybrid fibre coaxial services at no extra cost to providers would likely change the mix of wholesale speed tiers, and is something we would monitor closely.”

Related: NBN Co’s new plan to boost your internet speed for FREE

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