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An Expert’s Guide to Evoenergy

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Formerly known as ActewAGL, Evoenergy is the electricity distributor servicing and maintaining the power poles, overhead lines, underground cables and substations in the ACT.

Distributors are not to be confused with the body responsible for setting up power connections and billing, known as your electricity supplier. Unlike your supplier, you’ll likely only come into contact with your distributor in the event of a power outage or to report damaged power lines.

So, what do you need to know about Evoenergy? In this guide, Canstar Blue will reveal everything there is to know about this ACT electricity distributor.


Evoenergy Expert Guide

Evoenergy has a coverage area of 2,358km², servicing more than 200,000 customers in the ACT. Its network portfolio consists of 2,394km of overhead lines, 2,694km of underground cables, 14 zone substations, 53,000 power poles and 5,006 distribution substations. It also operates a natural gas network with more than 146,000 customers across the ACT and Nowra.

When to contact Evoenergy

It’s not always clear when to contact your electricity distributor and when to contact your power company. In general, unless you’re experiencing regular power outages, you probably won’t need to contact your distributor often. Here’s a quick summary of when you should and shouldn’t contact Evoenergy.

When to contact Evoenergy When NOT to contact Evoenergy
In the event of a power outage To negotiate a better deal on your electricity
To report fallen powerlines or trees in power lines To pay your power bill
To report problems with supply quality, such as low or high frequency If Evoenergy isn’t your electricity distributor
To make a new electricity connection to the grid When moving into a new home to reconnect power

Evoenergy Tariffs

A tariff refers to how you are charged for your energy, with charges usually varying for different tariff structures. Through your electricity provider, you’ll be charged a rate that will vary according to your tariff to cover Evoenergy’s electricity supply costs. These are known as network and jurisdictional charges or supply charges.

Charges change every year, and the Australian Energy Regulator reviews and approves them before they are passed on to the consumer at the start of the new financial year. For an overview of what you can expect to pay, view Evoenergy’s 2021–22 Electricity Network Pricing Proposal on the Australian Energy Regulator’s website.

Evoenergy Connections

Looking to connect to the grid? You’ll find all the information you need on the Evoenergy website. For basic residential connections, you’re required to use Evoenergy’s online portal to submit an application form or fill out the form manually and submit it to the distributor. Commercial customers need to submit a different form provided on the website.

To connect, an energy meter needs to be installed at your property and an agreement needs to be in place. Evoenergy will work with your chosen energy supplier to make sure you meet these requirements.

Electricity Plans on the Evoenergy Network

The ACT electricity market is less price competitive than in other states and territories due to regulated energy tariffs. The government determines how much you’ll pay for power, leaving little room for a competitive market. ActewAGL has long been the preferred choice for ACT households and businesses, holding a large market share in the territory. It’s worth noting that there are other energy plan options in the state, with many suppliers emerging in recent years to challenge ActewAGL’s market share, causing it to drop from 95 per cent in 2014/15 to 81 per cent in 2020, according to the AEMC.

Here’s the list of the 13 electricity providers servicing residential accounts in the ACT.

Evoenergy Company Information

Where does Evoenergy service? How do I contact Evoenergy? What do I do if there’s an outage? Canstar Blue fills in the blanks on this ACT distributor.

Evoenergy Contact Details

Looking to get in contact with Evoenergy? There are different contact options depending on the type of enquiry.

Type of enquiry Contact information
Emergencies, faults & outages Electricity: 13 10 93 (24/7 hotline)

Gas: 13 19 09 (24/7 hotline)

General electricity enquiries 13 23 86

Online enquiry form

General gas enquiries 13 23 86

Online enquiry form

Media enquiries 0414 515 359 (24/7 hotline)

Evoenergy Network Map

Evoenergy Map

Evoenergy owns and operates the entire ACT electricity network, from Tennent to Gungahlin. As you can see on the map, Evoenergy covers the following areas and more.

  • Barton
  • Braddon
  • Chifley
  • Canberra
  • Cook
  • Curtin
  • Flynn
  • Gowrie
  • Griffith
  • Harman
  • Lyons
  • Mawson
  • O’Connor
  • Red Hill
  • Torrens

While Evoenergy services a vast majority of ACT residents, Essential Energy also services a small number of households.

Evoenergy Outages

From planned maintenance to trees falling on powerlines, outages are an unavoidable part of Evoenergy’s responsibilities. Fortunately, power outages in the ACT are mostly few and far between, so it’s often not long before power is restored. In the event of an outage, visit the Evoenergy website to check whether it’s been reported in your area. Contact Evoenergy on 13 10 93 to inform your distributor that you’ll need to be reconnected.

Like most distributors, Evoenergy regularly updates its Twitter, Facebook and Instagram pages to keep ACT residents notified on the progress of outages and restoration.

Other Electricity Distributors

Having trouble identifying your distributor? We’ve compiled a list of all of the electricity distribution networks across Australia and their service areas.

ACT Electricity Distributors

  • EvoEnergy – ACT
  • Essential Energy – Small part of ACT & Queanbeyan

NSW Electricity Distributors

  • Endeavour Energy – Southern & western Sydney
  • Essential Energy – Regional NSW & southern regional QLD
  • Ausgrid – Inner, northern & eastern Sydney

VIC Electricity Distributors

QLD Electricity Distributors

SA Electricity Distributor

Tasmania Electricity Distributor

Northern Territory Electricity Distributor

  • Power and Water Corporation – Northern Territory

Western Australia Electricity Distributors

  • Western Power – South West Interconnected System
  • Horizon Power – Rural Western Australia

Monika Gudova

Monika Gudova: Freelance Content Contributor

Monika Gudova is a freelance content writer and editor who has spent several years focused on energy topics, both at Canstar Blue and elsewhere in the comparison industry. With a Bachelor of Journalism and Bachelor of Communication and Media Studies from the University of Wollongong and experience in writing on a range of non-energy topics, Monika’s also well placed to know the most engaging ways to present in-depth information on electricity, gas and solar, while her personal investment in renewables and green energy mean that brings real passion to energy content.

FAQs about Evoenergy

Who is Evoenergy?

Evoenergy is an electricity distribution company that owns, operates and maintains the electricity network in the ACT and gas network in the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra

Who owns Evoenergy?

According to the AER, Evoenergy is owned by Icon Distribution Investments Limited (ACT Government) and Jemena. It is part of the ActewAGL Distribution partnership.

How do I contact Evoenergy?

For electricity emergencies and outages, call 13 10 93 to reach a 24/7 hotline. For gas, it’s 13 19 09. Those with general enquiries regarding either electricity or gas should call 13 23 86 or fill out an enquiry form on the Evoenergy website.

What are Evoenergy’s network charges?

Evoenergy publishes a schedule of electricity network charges at the beginning of each financial year outlining its new tariffs. In 2021/22, the residential basic tariff (010) is 9.270c/day.

Is ActewAGL now Evoenergy?

The distribution arm of ActewAGL that operates and maintains the ACT electricity and gas network changed its name to Evoenergy on 1 January 2018. According to Evoenergy, the name change “reflects the evolution of our business, to embrace new technologies that put you, our customers, at the centre of everything we do.”