Gerry Harvey and Ian Norman met when they were both working as door-to-door vacuum cleaner salesmen. In 1961 they opened their first store together and it didn’t take them long to expand, with retail chain Norman Ross taking off and becoming one of the largest appliance franchises of the 70s and 80s.
After Gerry and Ian left the company in the early 1980s, they started afresh and succeeded in their new Harvey Norman enterprise. They continued opening stores all over Sydney through the 80s and 90s, while their former company went into liquidation in 1992.
Harvey Norman adopted the American superstore format and also entered the computer and furniture markets in the 90s, shaping the retailer further towards the megastore chain we see today.
The company has continued to grow in Australia and expand into the international market; Harvey Norman has more than 200 stores between Australia, New Zealand, Singapore, Slovenia, Malaysia, and Ireland.
What our survey respondents say about Harvey Norman
Canstar Blue’s latest customer satisfaction survey for electronic retailers gave consumers the opportunity to have their say on the store they most recently visited. Here is what Harvey Norman customers had to say:
|Good range of products and competitive prices.||At times it’s hard to negotiate with them over price.|
|They have great specials and you can bargain with them.||Products are not always in store and hard to get transferred.|
|I like their cheap prices and their ales people are always helpful.||It’s hard to get someone to assist finding items.|
|We have bought a few things from there and never had a problem.||Can be expensive and a pain to return items.|
[Source: Canstar Blue survey of 1,681 adults who have visited an electronics retailer in the last six months.]
Which electronic retailer is rated highest?
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. Our customer satisfaction ratings for electronic retailers can be found here.
In addition to Harvey Norman, the following retailers were included: