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Sanctuary Energy Review

Sanctuary Energy is an electricity retailer that’s passionate about renewable energy technology.  The Sanctuary Energy website states that “With a strong commitment to sustainable and renewable infrastructure; Sanctuary Energy can offer great discounts and a variety of energy saving initiatives which will benefit our community.”

Sanctuary Energy sells electricity in New South Wales, South Australia and Queensland.

What does Sanctuary Energy offer?

Sanctuary Energy offers a standard and market offer across each network it operates. Its market offers come with basic (flat rate) metering or time of use metering and are not dressed up with a fancy title or conditional discounts, instead claiming to incorporate savings in to its ‘competitive rates’. All its market deals are on a flexible rate and potential customers should note that there is usually an account establishment fee of $50 just for signing up.

What makes Sanctuary Energy stand out from the market, is its extraordinarily large feed-in tariffs in Queensland and New South Wales. Sanctuary Energy customers with solar will receive a feed-in tariff of as much as 35 cents per kWh of electricity exported. If you have a large solar system, then it’s definitely worth checking out Sanctuary.

Customer service with Sanctuary

Small retailers like Sanctuary often struggle to match the buying and marketing power of the big utility companies, so they instead must rely on superior customer service to attract new business.

The Sanctuary Energy website provides plenty of energy saving tips, FAQs and rebate information.   It also has a free call all-hour customer service line.

“Sanctuary Energy is committed to providing excellent customer service,” Sanctuary Energy states. “Our customer service team can help you with billing or payment enquiries, registration of special needs and referral to interpreter services.”

Sanctuary Energy Billing

Sanctuary Energy has plenty of ways for its customers to pay their energy bill, making the process as simple as possible.  Customers can pay using any of the below methods:

  • Direct debit
  • BPay
  • Credit card via phone
  • In person at an ANZ branch or agency
  • Direct funds transfer
  • Cheque via mail

Customers can also opt for periodical payments, paying their quarterly bill in weekly, fortnightly or monthly instalments.

Is Sanctuary Energy right for me?

Sanctuary Energy offers one of the largest non-government funded feed-in tariffs in the market, making this retailer one worth seriously considering for anyone with solar panels. For those without solar however, it’s unclear whether or not Sanctuary Energy will save you money. This is because it doesn’t offer discounts and it has some additional fees you wouldn’t ordinarily find in other, larger, retailers.

Before making a decision, it’s important to compare prices and check out reviews to see what customers are saying about a particular retailer. Get started with Canstar Blue’s electricity retailer customer satisfaction ratings.

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