Looking for a new oven? Compare the best brands with our customer satisfaction ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.
Canstar Blue research finalised in May 2016, published in May 2016.
See our Ratings Methodology.
Your oven is one of those appliances it’s easy to take for granted… until it suddenly stops working and you realise you’ve got no way of cooking your roast dinner. Ovens are generally reliable, easy to use, and rarely let us down, although they can be difficult to clean! Where would we be without our trusty ovens? Well, camping, probably.
Your oven may be your best kitchen friend, but at some or another it will be time to say goodbye. Sure, your oven has become part of the furniture (literally) and you’ve shared so many great memories together, but all good things must come to an end, and your oven will need to be retired to that farm in the country that looks after old appliances. It’ll have so much fun…
So when the time comes to buy a new oven – after an average of about 12 years, our research shows – where do you look? It’s been such a long time since you were in this position, so you could be forgiven for being confused. Well, at Canstar Blue we like to help you make the best purchase decisions possible, and our customer satisfaction ratings for ovens are the perfect first step in determining which brand is best for your home and family. A lot has changed in the last 12 years, and it’s all about online reviews these days. There was a time when you’d just ask your friends or neighbours for their advice on the best oven to buy, but now we can happily bring you the honest opinions of more than 1,300 Australian adults who currently own and use one of 11 different brands of ovens.
In 2016, Bosch was the highest rated brand of Oven according to Canstar Blue research, rating 5 stars in Overall Customer Satisfaction. Bosch also performed strongly in 2015, so this outcome comes as no great surprise. In addition to its overall glowing reference, Bosch also scored five star reviews in the most important research categories – functionality, reliability & even heat distribution, and value for money. Credit also goes to Miele for earning top marks on functionality and reliability, to Samsung for achieving five stars on ease of cleaning, and to Fisher & Paykel and Smeg which were praised for the design of their ovens.
Do you know your convection from your conventional? No? Then it’s a good thing we’re here to explain, because these are the main two types of ovens you’ll need to pick from. BUT WAIT, THERE’S MORE, because you first need to choose whether you want to cook with gas, or electric.
A typical rule of thumb when it comes to household appliances is that gas models are more expensive to buy upfront, but will save you money on energy costs in the long-run, with ovens and stoves no exception. A quick look at Appliances Online shows that the cheapest gas ovens will set you back about $700, while most models costs upwards of $1,000. Before deciding if a gas oven is right for you, you first need to check that you’re connected to mains gas, because if you’re not, you’ll be wasting your time and money. A common complaint about gas ovens is that they produce hotspots and uneven heating, but another rule of thumb when it comes to ovens is that you generally get what you pay for, so the more expensive models should do a great job.
Electric ovens tend to be cheaper than their gas counterparts, but you are likely to receive more expensive bills over time as a result. You can buy an electric oven from under $500, but could spend anything up to $7,000 if you really want to. Really it’s a trade-off between upfront costs and long-term savings, though for many people the choice between gas and electricity is just a point of preference. Particularly when it comes to stoves, some people simply prefer the benefits of cooking with gas. But if electric is your favourite, you have more ovens to pick from. Electric ovens are typically easier to use, easier to clean, and come equipped with more features, such as different setting for specific types of foods. They also come in conventional of convection form.
The words may look and sound similar, but there is an important difference between conventional and convection ovens, principally that one type includes in-built fans and the other doesn’t. Conventional ovens, also known simply as ‘traditional’ ovens, have no in-built fans, with the air around the food heated to cook it. Convectional ovens, on the other hand, use fans to circulate the hot air, which typically results in quicker and more evenly cooked food. So you won’t be surprised to learn that convection ovens will generally cost you more.
Our survey found that households spent an average of $878 on their ovens. So now they have been installed and are being used, what drives customer satisfaction? These figures should help you determine what factors to consider at the point of purchase.
So, when all is said and done, consumers want an oven that is capable of producing great results, and doesn’t let them down. If it fails in these regards, there’s a good chance it will be heading for the great appliance warehouse in the sky a little earlier than expected.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have an oven installed in their home and have used it in the last three months – in this case, 1,345 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria. The ratings table is first sorted by star ratings and then alphabetically.
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