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Lumo Energy Review and Rates

With its bright orange logo, it’s pretty hard to miss this retailer. Lumo Energy is owned by Snowy Hydro, along with Red Energy. Together they have more than a million electricity customers across the south and east coast of Australia.

In this review, Canstar Blue takes a close look at Lumo Energy. We walk you through the plans and incentives Lumo Energy currently offers, and provide a guide as to how much you can expect to pay with this retailer. Does it stack up well on price and features? Let’s find out.

Compare Lumo Energy Electricity Plans

Lumo Energy Plans

Lumo Energy has five electricity plans on offer in Victoria and three in South Australia. Its range of deals includes offers with conditional discounts, a GreenPower plan, and a flexible deal that’s pitched for renters. Customers who sign up to select Lumo plans will also get access to Lumo Ameego – Lumo’s exclusive customer shopping program which brings rewards at various entertainment and retail outlets.

Lumo Advantage

Lumo Energy calls this plan the ‘popular kid’ of its electricity deals. Lumo Advantage customers who pay their bills on time receive a discount off both usage and supply charges (i.e. your total bill). Victorians receive a 27% discount off their bills, while South Australians receive 10% off.

This is a variable rate offer with a two year contract period, though there are no exit fees if you decide to switch retailers. Lumo Advantage customers will also have access to Lumo Ameego.

Lumo Advantage Premium

This deal is only offered to Victoria and is identical to Lumo Advantage in many respects. The only real difference is that customers on Lumo Advantage Premium can earn an additional 3% discount (for a total of 30%) off usage and supply charges, by organising to pay their bills via direct debit and receiving correspondence by email.

Lumo Life 10

This is a GreenPower accredited renewable energy plan whereby Lumo commits to purchasing renewable generated electricity, equivalent to 10% of the household’s electricity usage. Customers on this plan are charged slightly higher rates due to the higher price of green energy.

This is once again a two year variable rate contract with no exit fees. Lumo Life 10 customers are given access to Lumo Ameego and they receive the same pay on time discount that’s included in the Lumo Advantage deal.

Lumo Movers

Lumo Energy designed its Movers plan for customers who move house quite often. This is an open term contract that includes one free standard connection and disconnection per calendar year. Lumo Movers also includes a small pay on time discount of 3% for SA customers and 10% for Victorian customers.

Lumo eDeal

The eDeal plan is only available to Victorian customers. This is a variable rate deal with no contract term and a tidy 33% discount on total usage and supply charges. In order to receive this, customers must sign up online and opt into direct debit, e-Billing and an e-welcome pack. Customers on this plan will also receive access to the Lumo Ameego rewards program.

Lumo Basic

While Lumo Energy is known for big discounts, the retailer has switched things up a little with its Basic offer. With no contract term or exit fees, Lumo Energy promises simply low rates with this plan.

Lumo Energy Rates

Lumo Energy is fairly price competitive, with the added bonus of Lumo Ameego providing additional value benefits, as long as you take advantage of them. What helps Lumo Energy keep its prices competitive is that its discounts apply to your total bill, rather than just the usage component, as is the case with many energy providers. Lumo Energy is not only in this regard, however, with retailers like Click Energy and Dodo Power & Gas also providing total bill discounts. Nevertheless Lumo Energy is often one of the cheapest options in the states it serves.

In order to give customers an idea of how much being a Lumo customer might cost, we’ve calculated the expected annual cost of electricity for average five person households signed up to each Lumo Energy product at selected postcodes across each state. For a specific quote in your area, use our energy comparison tool above.

Lumo Electricity Prices South Australia

Electricity Provider^ Electricity Plan Discount Annual Cost*
Lumo Energy Lumo Advantage 10% $3,379.99
Lumo Energy Lumo Movers 3% $3,642.88
Lumo Energy Lumo Options 0% $3,946.26
*Costs based on annual usage calculations using statistics from AER for a five person household on the SA Power network, April 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

These costs apply to households right across Adelaide and the rest of South Australia. Lumo Energy is usually one of the cheapest options in SA, though given the incredibly high price of power in the state, this isn’t really saying much! If you want to make the best of the situation, see how Lumo Energy compares to other electricity providers with our SA cost comparison report.

Lumo Electricity Prices Victoria

Electricity Provider^ Electricity Plan Discount Annual Cost*
Lumo Energy Lumo Basic 0% $2,350.82
Lumo Energy Lumo eDeal 33% $2,554.36
Lumo Energy Advantage Premium 30% $2,668.73
Lumo Energy Lumo Advantage 27% $2,783.11
Lumo Energy Lumo Movers 10% $3,431.23
Lumo Energy Lumo Options 0% $3,927.23
Costs based on annual usage calculations using statistics from AER for a five person household on the Citipower network, April 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

See how Lumo compares to other retailers in our Victoria price comparison report. Keep in mind, however, that rates vary across different distribution networks.

If you’re interested to see how other retailers compare outside Victoria and South Australia, check out our other reports below.

Lumo Energy Natural Gas

Although Lumo retails electricity in both South Australia and Victoria, it only sells natural gas in Victoria. Lumo offers a suite of natural gas deals similar to what it offers in electricity. This includes:

  • Lumo Advantage
  • Lumo Advantage premium
  • Lumo Movers
  • Lumo eDeal

Customers should note that the majority of Lumo’s gas deals are on a block rate tariff. This means that the usage rate falls as customers consume more natural gas.

Lumo Advantage (natural gas)

The Lumo Advantage deal comes with a 15% pay on time discount off natural gas usage and daily service charges. Similar to the electricity counterpart, it includes flexible payment options, no contract term and access to Lumo Ameego. To receive this deal, customers must agree to direct debit and e-billing.

Lumo Advantage Premium (natural gas)

Lumo Energy once again offers a discount on both usage and supply, however this time it is a 17% discount when customers pay by direct debit. This is an ongoing contract with no early termination fees.

Lumo Movers (natural gas)

Lumo Movers is unlike anything else, offering a free reconnection and disconnection once every calendar year. It also comes with a 10% pay on time discount on natural gas usage and service charges. While you will need to stick with Lumo when you move properties in order to claim the free reconnection, there are no exit fees that force you in with Lumo.

Lumo eDeal (natural gas)

Lumo Energy’s eDeal packs a 17% pay on time discount off natural gas usage and daily service charges. As mentioned above, it also comes with Lumo’s best electricity discount, making it a great deal all around for customers who have both their electricity and gas accounts with Lumo. In order to receive this deal, customers must sign up online, agree to e-billing and pay via direct debit.

Lumo MyAccount

Like most retailers, Lumo Energy has a MyAccount platform that lets customers manage everything related to their energy account in the one place. Accessed online, MyAccount lets customers:

  • Check & Monitor energy usage
  • Pay your bills
  • View & compare previous bills
  • Update personal details
  • Change billing method

Lumo Energy’s MyAccount even lets you export your energy usage data. Victorians can then upload this data to the My Power Planner tool on the Victorian Government’s Switch On website.

Lumo Billing

Customers can pay their bills however they like. Lumo jokes they can even pay in gold bullions if they really wanted to. Its payment options include:

  • Online payment
  • Direct Debit
  • Mail
  • Bpay
  • Phone
  • In person at Australia Post
  • Centrepay

Customers can manage how they are billed through MyAccount. It can also be used to apply for hardship and financial difficulty concessions.

Is Lumo Energy right for me?

Lumo Energy is a serious challenger in the market and seems a perfectly viable choice of electricity retailer. Its rates and discounts are very competitive, making it one of the cheaper retailers out there. In addition, Lumo Energy has a great rewards program, its plans don’t lock you in with exit fees, and its MyAccount app takes out all the complication of managing your account.

Perhaps Lumo Energy’s most obvious short-coming is that its solar deals are not as strong as some competitors. Lumo’s feed-in tariff rates are fairly average and it doesn’t offer installation for customers interested in getting on board with solar power. All in all, it’s a good idea to keep your options open and compare offers from a wide range of retailers.

Compare Electricity Providers

What do customers think about Lumo Energy?

In 2017, South Australian electricity customers gave Lumo Energy 4 out of 5 stars for Overall Customer Satisfaction.

Lumo Energy Electricity South Australia

Canstar Blue
Rating:
Award: Overall Satisfaction
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