Understanding Energy Price Fact Sheets

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When comparing electricity providers and plans, it’s imperative to check their energy price fact sheets. Unfortunately, some retailers don’t make this as easy as they should. That’s why we’ve produced this page to show you what to look out for – and where to look!

All electricity and gas retailers are required by law to publish an energy price fact sheet for each of its products. These are comprehensive documents outlining the rates, discounts, benefit terms and any additional conditions included with your energy deal. You can think of an energy price fact sheet like a contract – you are only bound by what is included in these documents, so make sure you understand exactly what you’re getting into before agreeing anything.

To help uncover the mystery of energy price fact sheets, we’ll go through some examples of what they look like and what you should watch out for.

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AGL Energy Price Fact Sheets

AGL has a search tool to help customers find energy price fact sheets that apply to them. You can access it here. Alternatively, you can access the price fact sheets of AGL from its home page. Click the ‘energy plans’ tab toward the top of the screen and a drop down bar will appear. From there, select the ‘energy price fact sheet’ option and you’ll be taken to the price fact sheet search page.

Let’s go through an AGL price fact sheets, highlighting all the key points.

AGL has a different price fact sheet for each product and tariff type, so try not to be overwhelmed by the huge list of price fact sheets that might appear. The below image is a sample energy price fact sheet for the AGL Savers deal on the New South Wales Ausgrid network.

  1. Basic Information: This includes all the information you need to identify the price fact sheet, including fuel type, contract type, tariff type, and distribution network. Here you can see this sheet is for a residential single rate tariff on the Ausgrid network in NSW.
  2. Contract and Billing information: This part of the fact sheet lists how frequently you will be billed and how long your contract and benefit term last for. Here the benefit period (i.e. how long the discount lasts) is 1 year.
  3. Rates: This part shows the usage and supply charges that apply on this single rate tariff. It lists the price both with and without GST.
  4. Discount: The box on the left describes the pay on time discount as a 22% pay on time discount. The conditions to receive this discount are provided in the box on the right.
  5. Fixed or variable rate: This is an explanation of whether AGL can change your rates. Here it can, so it is considered a variable rate contract.
  6. Conditions: General information about what’s required to sign up and how long you have to cancel.
  7. Fees: A list of fees that may apply. Keep in mind there may be additional fees not listed in this price fact sheet.
  8. Feed-in tariff: This is the rate that solar customers receive for power exported to the grid from their solar systems.
  9. GreenPower: These are the GreenPower options and rates for the plan. Customers can choose 10%, 20% or 100% GreenPower.
  10. Incentives: Eligible customers on this deal would receive a one-off sign up bonus of $50.

EnergyAustralia Energy Price Fact Sheets

EnergyAustralia has a search tool where customers select their fuel type, customer type and postcode to find a list of deals in their area. You can access EnergyAustralia’s price fact sheets here, or from a link at the very bottom of EnergyAustralia’s home page. EnergyAustralia has fewer price fact sheets compared to some retailers as all available tariffs for a particular product are listed in the same sheet.

The below example is a Victorian energy price fact sheet for EnergyAustralia. Victorian price fact sheets tend to look a little different to other states, but all the same information is there.

  1. Summary: A general overview and explanation of the product
  2. Rates: These are the rates that apply on this deal. Each separate box represents a different tariff. The first box is a standard ‘peak’ or single rate tariff, the second box is a controlled load tariff, the third box is a capacity demand tariff and the fourth box is a time of use tariff.
  3. Fixed or variable rate: This explains whether this is a variable or fixed rate contract. This product has a variable rate.
  4. GreenPower: This explains the GreenPower options and the breakdown of additional charges
  5. Benefits: This is where you’ll find information about available discounts and what you need to do to receive them. The benefit period refers to how long the discount will last, which is 1 year for this product. This product also includes an online sign up bonus of $50.
  6. Fees: Lists all fees and additional charges that may apply. The fees listed here are for paper billing, paying at the post office, or using a credit card. Information on other charges is found elsewhere on the website.
  7. Other Information: Information on other miscellaneous conditions, as well as where you can go to find out more.

Origin Energy Price Fact Sheets

You can find Origin Energy price fact sheets here. They can also be accessed via the Origin Energy home page. Select the ‘electricity & gas’ tab, then under pricing, scroll down to ‘energy price fact sheets’.

Origin’s price fact sheet page has five tabs for ACT, NSW, VIC, QLD and SA. Select the appropriate tab and a list of Origin’s products will appear. Click on the product and a follow up list of the distribution networks then appears. Click here to see which distribution network you live on.

The below price fact sheet is an example from the Energex network in SE Queensland.

  1. Basic information: This shows the product name, distribution network and the date from which this price fact sheet applies.
  2. Contract term: Sets out how long the contract and benefit period of the discount will last. In this example, the contract has no set expiry period, but the discount only lasts for a benefit period of one year.
  3. Rates & Tariffs: This displays all available tariffs and rates. The first is a single rate tariff, the second is a time of use tariff, the third is a controlled load and the fourth is another type of controlled load. The ‘solar meter charge’ is a daily fee that only applies to solar customers.
  4. Definitions: A brief overview of some of the terminology you might need to know.
  5. Discounts: This section sets out the discount available on this plan and what conditions must be met in order to receive it. This example has a 10% direct debit discount on usage charges only.
  6. Type of rate: Explains whether this contract has fixed or variable rates (i.e. whether your retailer can change the rates it charges you). This example is a variable rate contract.
  7. Contract conditions: A brief list of key conditions that apply on this contract. You will need to visit the Origin website for full terms and conditions.
  8. Fees: A list of small administrative and connection fees. Pay particular attention to this section to avoid being caught out by unexpected costs.
  9. Feed in Tariff: This stipulates the feed-in tariff available to customers for exported solar power.

Click Energy Price Fact Sheets

You can find Click Energy’s price fact sheets here. They can also be accessed under the ‘useful links’ heading at the very bottom of Click Energy’s homepage. The link will take you to a page where you can select your state for a full list of energy price fact sheets, categorised by distribution network.

The below example is the Click Opal product connected to SA Power Network in South Australia.

  1. Basic information: This box includes the title, network, fuel type and contract type of the price fact sheet. Check this first to make sure you’re looking at the right product.
  2. Rates: This box has all the rates and tariffs available in your area for this product. This product is charged on a ‘block rate’, meaning a set rate applies for the first 10.96kWh of power used, while a higher rate is charged for any excess usage (balance). This is also available with a controlled load.
  3. Discount: This describes the discount on this deal and is particularly important for Click Energy customers to read. In the box on the right, you can see that rates are 7% higher than standing offer rates, making the discount a little less appealing.
  4. Fixed or variable rate: If this box says your retailer can change your prices at any time, which this does, then it is considered a ‘variable rate’ contract.
  5. Fees & Charges: This shows additional costs that may be incurred. Be sure to note the late payment fee if you’re one to often forget about your bills.
  6. Billing information: This section explains whether you are billed quarterly or monthly.
  7. Conditions: Includes information about cooling off periods, eligibility and where you can find full T&Cs.

Red Energy Price Fact Sheets

Red Energy’s  price fact sheets can be found here. Alternatively, you can access these fact sheets via a link under the ‘energy industry’ heading at the footer of Red Energy’s homepage. Below is an example of an energy price fact sheet for Red Energy’s ‘Living Energy Saver’ on the Essential Energy network, which covers  parts of NSW.

Red Energy Price Fact Sheet2

  1. Basic Information: This sets out the contract type, fuel type, available tariff and distributor. Check this first to make sure you have the right fact sheet.
  2. Contract and billing information: Sets out how long the contract lasts for and how frequently you are billed. In this case, it’s ongoing with quarterly bills.
  3. Rates: This deal only has a block rate tariff. This box shows how different rates apply depending on the amount of electricity used, with daily supply charges at the bottom.
  4. Discount: The box on the left explains the size of the discount, while the box on the right elaborates on the discount conditions. This is a 10% pay on time discount that applies to usage and supply rates.
  5. Fixed or variable rate: This section outlines whether your rates can be changed, and if so, how and when. Rates on this deal can change, so it’s considered variable rate.
  6. Conditions: Information on cooling off periods and this deal’s eligibility requirements.
  7. Fees & Charges: New connection and disconnection fees. All other Red Energy fee information can be found here.
  8. Feed-in Tariff: Sets out the feed-in tariff for exported solar power. In this case, it is 11.1c/kWh.
  9. GreenPower: This shows the GreenPower plan offered by Red Energy. It explains that customers can purchase 100% GreenPower for an extra 5.83c/kWh.
  10. Rewards: Information on the Red Energy Rewards program.
  11. Other information: Where to go if you’re looking for more information.

Simply Energy Price Fact Sheets

Simply Energy has a search tool to help customers find the energy price fact sheet that applies to them. You can access it here. This can also be accessed under the ‘home electricity and gas’ tab at the top of Simply Energy’s homepage, or under ‘help and support’ section at the footer.

Simply Energy has separate price fact sheets for each tariff option, and each sheet contains a lot more information than most price fact sheets from other retailers. It’s easy to get a little overwhelmed, but once you have a closer look, you’ll understand that these fact sheets aren’t all that different.

  1. Basic Information: This displays information about the contract type, fuel type and tariff type. This product is on a time of use tariff (Peak, off-peak and controlled) on the Ausnet network in Victoria.
  2. Contract and billing information: Details about how often you’re billed and how long the benefit of this contract lasts. Simply Energy elaborates with additional information on what happens at the end of the 24 month benefit period.
  3. Rates: The price you pay for electricity. The first part is the controlled load rates, the second is the price during peak hours (7pm-11pm weekdays), and the third part describes the prices at off-peak times (11pm-7am weekdays + all weekend).
  4. Discount: The box on the left describes the name and size of the discount. The box on the right explains what conditions need to be met to receive this discount.
  5. Conditions and rate type: Description of whether a fixed or variable rate tariff applies, along with metering and cooling-off period information. Note that Simply Energy is able to change your rates and charges at any time, provided it gives notice.
  6. Eligibility requirements: Take notice that Simply Energy requires customers to meet a credit worthiness test to be eligible for this product.
  7. Fees: This shows charges that may apply. Note there are no exit fees for leaving early, but there are apparently extra fees which you can only find out about by calling Simply Energy.
  8. Feedin Tariff: The rate solar customers receive for their exported energy. The top box (PFIT) refers to premium feed-in tariffs for customers on the Solar Bonus Scheme. The standard FiT below it shows a rate of 11.3c/kWh.
  9. Other information: Where to find additional information.

Finding a good deal on electricity

Now you know how to read an energy price fact sheet, you’re ready to compare deals and start saving on electricity. To get started, head on over to our customer satisfaction ratings to see what customers are saying about their retailers. You can also compare offers in your area via the link below.

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