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Tomi Internet Plans Review

The NBN has created a great opportunity for smaller, newer ISPs to start up and offer competitive plans to households across the country, with one of these providers being Tomi. Launched in 2014, Tomi is a smaller ISP that offers NBN services with a team focused on customer experience. Tomi touts its plans as providing flexibility for all kinds of customers, and catering to a wide variety of consumer needs while still offering value for money.

Tomi offers NBN plans across three speed tiers, with extras on board to keep plans customisable for customers. We’ve taken a look at Tomi’s NBN plans, and everything you need to know about the ISP you can find below.

What does Tomi Broadband offer?

Optus NBN Plans

Unlimited data

Top-speed NBN Plan



Call packs


Choice of contract

Included modem

Available across FTTP, FTTB, FTTN

Tomi NBN Coverage

Tomi NBN has the same coverage as every other NBN provider, which is only restricted by your home’s access to the NBN network. 93% of the network is made up of fibre connections, with the rest of the network covered by fixed wireless or satellite coverage.

Tomi Broadband Features & Bonuses

Tomi’s approach to the NBN is to provide the most customer-friendly service as possible, and as such has a wide variety of flexible options.
Tomi offers a service called “Pause Time”, which might satisfy you if you do lots of travelling. If you’re away from home, you can pause your service from Tomi without any billing – you just turn it off and on in the account settings. You can pause for up to 28 days in a 12-month period, but you’ll need to have had a connection for three months or more before you can use this feature.

Aside from this, there are some other highlights to Tomi’s NBN offerings:

  • Modem: Customers on a 24-month contract will get their hardware included free. You can also bring your own modem to any Tomi plan.
  • Setup Fees: There are no setup fees on the 12 month contract, however there is on the contract-free plan.

Tomi’s NBN plans are simple and straight-forward: there’s no obligation to sign up for the 24-month plan besides the free modem, and contract-free customers can leave at any time. This could be really good for someone who wants a no-nonsense plan with some decent pricing.

Tomi NBN Plans

All of Tomi’s internet plans come with unlimited data, and are available on five speed tiers. 24 month contract plans are offered as well as month-to-month contracts, with BYO modem available.

You can also pick up the ZTE H1600 modem at the checkout, included with the 24 month modem bundle plan or available to be bought outright.

The following table shows a selection of published Tomi Broadband plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Tomi Broadband Customer Service & Support

You can reach Tomi customer service for billing and support on 1300 655 982. The ISP is open 9AM – 5PM AEST Monday to Friday. You can also email support@tomi.com.au.

How does Tomi NBN compare to other providers?

Tomi Broadband is a value-focused NBN provider to keep an eye on in the Australian ISP game, but there are plenty of other providers out there worth considering. Some that rival Tomi are:

These telcos tend to stay away from bundling your plan with extras, and just focus on providing a straightforward internet service. Make sure you shop around for the best one to fit your needs, and keep price, contract lengths and setup fees in mind.

Is Tomi NBN good value for money?

Tomi does offer some great value, with decent speeds and the option to pause your plan for 4 weeks out of the year. It also offers 24/7 customer service, including live chat however there is a connection fee on non-contract plans so it is worth keeping that in mind. It is always best to shop around before you commit.

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About the author of this page

Emma Bradstock Canstar Blue

This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.

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