Car Servicing – 2013 Ratings

Posted by Canstar Blue December 12th 2013

You are viewing the archived 2013 ratings for car servicing brands. Go to the current car service ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See Our Ratings Methodology.

Nearly one in two drivers clueless about car servicing

Most Satisfied Customers: Car Servicing 2013Some Australian drivers may be in the dark in regards to their car repairs, according to the results of our recent survey.

Forty five percent of respondents have no idea whether or not their car needs the repairs or maintenance they’re paying for. A greater proportion of younger drivers don’t know if these repairs are worth the money (59%), which is especially shocking when compared to significantly fewer Baby Boomers (28%) who feel the same.

A little more than half of surveyed drivers wait as long as possible between car services so they can save some money. This goes against the general consensus of respondents, 88% of whom believe regular car services save drivers money in the long run. When the time comes to get their vehicle checked out, two thirds of respondents attempt to save money by looking for the most competitive servicing price available.

Kmart Tyre and Auto in the fast lane for five star victory

There are many other considerations customers should account for other than price; such as warranties, car repair time, and customer service. In our latest ratings comparison, we’ve looked at the customer satisfaction levels of car servicing companies, and determined an award winner for 2013.

Congratulations to Kmart Tyre and Auto for receiving our award for Most Satisfied Customers– Car Servicing, 2013 in front of Goodyear Autocare, Ultratune and Midas. Kmart Tyre and Auto tallied five star ratings for overall customer satisfaction, time taken for servicing, warranty of repairs and effectiveness of repairs.

Goodyear Autocare was not far behind with a number of five star ratings in the car servicing category. They achieved top marks for value for money, cost of car parts, warranty of repairs, customer service and advice received.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have had my car serviced in the last two years by a car servicing chain – in this case, 547 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Your car is an important asset, and it’s crucial to find a company who’ll maintain it to the highest standards. Kmart Tyre and Auto received five stars for overall customer satisfaction, and was followed by Goodyear Autocare with four, and Ultratune and Midas with three.

Value for money

Goodyear Autocare customers were most satisfied with the value for money of their car service. The servicing chain earned five stars in this area, Kmart Tyre and Auto was next with a four star rating and Ultratune and Midas followed with three.

Time taken

Prompt service is always appreciated by drivers who lead busy lives. Kmart Tyre and Auto secured five stars for the time it took for cars to be serviced by mechanics. Goodyear Autocare and Ultratune received four stars each for time taken, and Midas achieved three.

Cost of any parts required

Car parts make or break your vehicle, so it’s crucial to find a servicing company that offers a fair price for parts. Goodyear Autocare customers were most satisfied with the price they paid for car parts. This brand received five stars, followed by Kmart Tyre and Auto with four, and then Ultratune and Midas with three.

Warranty of repairs

A warranty on your car’s repairs can help establish trust between the customer and servicing company. Both Goodyear Autocare and Kmart Tyre and Auto achieved five stars for the warranty provided for repairs, and were followed by four star recipient Ultratune. Midas secured three stars in this area.

Effectiveness of repairs

If you have a complex mechanical problem, you need a team who can deliver a lasting fix. Kmart Tyre and Auto achieved five stars for the effectiveness of its repairs. Goodyear Autocare followed with four stars, and Ultratune and Midas received three.

Customer service

Drivers who had their vehicles serviced at Goodyear Autocare were most satisfied with how they were treated as customers. Kmart Tyre and Auto and Ultratune received four stars each, and Midas achieved three.

Advice received

It’s okay if you can’t tell your brake pads from your callipers: car servicing staff are there to explain things in a language you can understand. Goodyear Autocare secured five stars for the advice staff provided to customers. Kmart Tyre and Auto and Ultratune each achieved four stars, and were followed by three star recipient Midas.