New Car Reliability


Compare Audi, BMW, Ford, Holden, Honda, Hyundai, Kia, Mazda, Mercedes, Mitsubishi Motors, Nissan, Subaru, Suzuki, Toyota and Volkswagen on the reliability of their new cars.

Most Satisfied Customers | Mitsubishi Motors Australia

When it comes to reliable cars, Mitsubishi Motors claims the podium, scoring five stars from Aussie motorists in our latest review. Mitsubishi leads the way from 14 other manufacturers.

Mitsubishi Motors out in front for new car reliability

As hard as it may be to let go of your old car, sometimes it’s best to say goodbye to your old faithful and treat yourself to a brand-new set of wheels. There are plenty of benefits in having a new car, with newer models generally more efficient, environmentally friendly, safer and – usually – more reliable than older models, saving you money and hassle in the long run. After all, nothing ruins your day like your car not starting!

However, narrowing down your options to find the new car of your dreams can be tricky, especially if it’s not just for you. You’ll want something that will be comfortable, as well as something that easily slots in with your lifestyle and driving habits, and gets you to where you need to be every time you start the ignition. Reliability is an important factor when it comes to choosing a new car, although we’re all guilty of getting distracted by the sleek looks and horsepower under the bonnet.

To find out which car brands are deemed the most reliable in Australia, Canstar Blue produces an annual review, surveying thousands of Aussie motorists to learn about their personal experiences. To take part in the ratings, new cars must have been purchased in the last three years.

Most Reliable Cars


If you’re after something that will start first time, every time, which car brand should you go with? All brands and dealerships offer a warranty if your new ride turns out to be a lemon – and consumer law provides protection in the event that you’re sold an absolute dud – but if you’re looking to be 100% lemon-free, Australian motorists have decided which brands can be trusted most:

  • Mitsubishi Motors Australia was the sole winner in 2019 when it comes to new car reliability, along with its top spot placing in our new car ratings.
  • Audi, Holden, Honda, Hyundai, Kia, Mazda, Mercedes, Nissan, Subaru, Suzuki, Toyota and Volkswagen all scored four stars for reliability.
  • BMW and Ford were the only brands to get three stars for reliability.

There’s no need to panic if your car didn’t take out top place, as most car brands will keep you safe on the road, with Mitsubishi motorists in our survey simply more satisfied with their vehicle’s reliability than those who own the other brands.

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In the market for Car Insurance? Below is a snapshot of featured 4 or 5 Star Rated policies on Canstar’s database, with a link to the providers’ website. The results are sorted by Star Rating (highest to lowest), and was formulated based on a male aged 25-29 in QLD without coverage for an extra driver under 25 years old. To see policies more relevant click below to view all Canstar rated Car Insurance products.

Company Star Rating Agreed or market value Lifetime guarantee on repairs Roadside Assistance available
Gold Comprehensive
Budget Direct Logo Gold Comprehensive5 Star Rating
Product features

  • Save 15% online on Gold Comprehensive Insurance
  • 24/7 Phone & Online Claims
  • Budget Direct – Insurance Solved
Either Agreed or market value Lifetime guarantee on repairs Roadside Assistance available Get Quote on Budget Direct’s website
YOUI Logo Comprehensive4 Star Rating
Product features

  • See how much you could save with a tailor-made premium. *24/7 Roadside Assistance included with Comprehensive policies.
Either Agreed or market value Lifetime guarantee on repairs Roadside Assistance available Get Quote on YOUI’s website
Bingle Logo Comprehensive4 Star Rating
Product features

  • 2017 Canstar Outstanding Value in Car Insurance, making your choice for car insurance even easier!
Market Agreed or market value Lifetime guarantee on repairs Roadside Assistance available Get Quote on Bingle’s website

Important Information

Source: Canstar. By proceeding you agree to Canstar Blue referring you to Canstar’s website and accept that site’s terms and conditions.  See the FSCG. This information is general and does not take into account your individual circumstances.  The results above do not include all providers, and may not compare all features relevant to you. Consider seeking professional financial advice, and read the PDS before making a product purchase.  See the Canstar Car Insurance Star Ratings Methodology. Canstar Blue may earn revenue from referrals to product providers from this table.

Best-Rated for New Car Reliability

If you’re really looking to see where brands were rated in terms of reliability, here is a further breakdown on the results:

  • 1st Mitsubishi Motors
  • 2nd Toyota
  • 3rd Kia
  • 4th Mazda
  • 5th Suzuki
  • 6th Mercedes
  • 7th Subaru
  • 8th Hyundai
  • 9th Honda
  • 10th Volkswagen
  • 11th Nissan
  • 12th Holden
  • 13th Audi
  • 14th Ford
  • 15th BMW

Regardless of which brand you drive off with, below are a few tips to help you keep your car running smoothly while you’re out on the roads.

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How to keep your car reliable

fixing car reliability

While all the moving parts under the bonnet may seem a bit too much to the car novice, there are a number of things that you can do to keep your car running smoothly, which may not only keep you safe on the roads, but save you from rolling into the mechanics sooner than you anticipated. Keeping up to date with your regular services and mechanical checks is perhaps the best way, although it may not be the cheapest, depending on your model and how long you leave it between visits. While it may be inconvenient to be without your car for the day, it’s always best to know if something is wrong to prevent future issues from springing up unexpectedly.

  • Checking your car fluids is also an easy way to ensure that everything is running smoothly. Fluids such as the windscreen wiper fluid and engine oil can easily be checked and refilled, making it a perfect job for the weekend.

Keeping an eye on your tyres will also ensure that you keep safe on the roads, along with impacting on fuel efficiency, car responsiveness and your overall comfort. Checking for slow leaks, stones, nails and other punctures can also ensure that your road trip doesn’t come to a halt, as does ensuring that your tyres are correctly pumped before setting off. It’s also recommended to know what car tyres you need for your ride, as well as how often you should be changing them. Thankfully, there are plenty of tyre retailers around to help you when the time comes.

Unfortunately, despite new cars having a lower likelihood of experiencing serious mechanical issues, they can still encounter problems, regardless of how well you take care of them! As a result, it’s best to ensure you have the best warranty available, as well as accurate and up to date insurance coverage, along with services such as roadside assistance to help take the stress out of those tricky situations.

If reliability proves to be the deciding factor in which car brand and model you hop behind the wheel of, it seems that Mitsubishi may be the car for you. However, it’s always best to research into all of your options, as well as heading on down to your local dealership for a test drive, as having that peace of mind when you drive out of the dealership sure to make that new car feeling much more enjoyable.

About the author of this page

Dean Heckscher

This report was written by Canstar Blue’s Content Projects Lead, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.

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Image credits: Air Images/

Frequently Asked Questions

Canstar Blue surveyed 9,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have bought a brand new car from a dealership in the last three years – in this case, 2,401 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.

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