Best-Rated New Car

See Our Ratings Methodology.

Most Satisfied Customers | GWM

Aussies have rated Great Wall Motor (GWM) as the top pick in Canstar Blue’s latest car ratings, with five-star reviews for value for money, appearance, features, upgrades and extras and overall satisfaction.

Fact Checked Fact Checked

How we rate new car brands

Our review compares new car brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which new car brand they think is best!



Canstar surveyed 3,896 Australians for their feedback on the new car brand(s) they’ve studied at in the last five years.
  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their car brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a car brand as an individual score NOT a combined total of all criteria.
  • Reliability of the vehicle you have purchased.
  • Driving experience of the vehicle you have purchased.
  • Features: reverse camera, Bluetooth, connectivity.
  • Customer service: from the dealership.
  • Upgrades and extras: window tinting, floor mats, car seats.
  • Appearance: design, colour, interior, size.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Great Wall Motor (GWM)
  • Mercedes
  • BYD
  • MG
  • Toyota
  • Ford
  • Kia
  • Mazda
  • Nissan
  • Honda
  • Subaru
  • BMW
  • Isuzu
  • Tesla
  • Hyundai
  • Mitsubishi
  • Skoda
  • Audi
  • Suzuki
  • Volkswagen
  • Holden

Find more detailed information on our Most Satisfied Customer methodology.


Top Car Brand – Great Wall Motor (GWM)

Great Wall Motor (GWM) is a Chinese car manufacturer that launched in Australia in 2009. The brand sells a variety of SUVs, 4x4s, hatchbacks and utes in both traditional and electric-powered.

About our consumer experts


Jasmine Tait: Consumer Writer


This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary.

When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar’s new car ratings:

  • 2024: Tesla
  • 2023: Subaru
  • 2022: Kia
  • 2021: Isuzu
  • 2020: Audi & Mazda
  • 2019: Mitsubishi
  • 2018: Suzuki
  • 2017: BMW
  • 2016: BMW & Mazda
  • 2014: Ford
  • 2013: Mitsubishi

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