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Best-Rated Petrol and Service Stations

See Our Ratings Methodology.


Most Satisfied Customers | APCO

Aussies have rated APCO as top pick in Canstar Blue’s latest petrol and service stations ratings, with five stars for appearance of petrol and/or service station, variety of products available for sale and overall satisfaction.

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How we rate petrol and service stations

Our review compares petrol and service stations on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which petrol and/or service station they think is best!

Canstar Blue surveyed 2,007 Australians for their feedback on the service stations they’ve refuelled a motor vehicle at in the last month.
  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their petrol and service station(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with petrol and service stations as an individual score, NOT a combined total of all criteria.
  • Price of fuel: compared to other petrol and/or service stations.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Appearance of petrol and/or service station: including store layout and ambience, cleanliness, etc.
  • Convenience: number of locations, has fuel I need.
  • Facilities: car wash, air pump, water buckets, windscreen cleaners.
  • Variety of products available for sale: gas bottles, coffee, grocery items.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • APCO
  • Costco
  • Coles Express Shell
  • United Petroleum
  • Mobil
  • EG Ampol
  • Liberty
  • BP
  • Caltex
  • 7-Eleven Mobil
  • Shell
  • Ampol
  • Metro Petroleum

Find more detailed information on our Most Satisfied Customer methodology.

Top Petrol and Service Station – APCO

APCO petrol service station compared

APCO is an Australian-owned, independent fuel chain that offers a wide range of services: multiple fuel options, 24/7 cafés, convenience items, hand car washes, automatic car washes, laundromats, dog washes and truck stops. Facilities may vary between each location. APCO fuel stations can currently be found across Victoria and New South Wales.

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s petrol and service station ratings:

  • 2023: APCO
  • 2022: Costco
  • 2021: Costco
  • 2020: Puma Energy
  • 2019: 7-Eleven
  • 2018: 7-Eleven
  • 2017: Costco
  • 2016: Costco
  • 2015: United Petroleum
  • 2014: United Petroleum

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