New Car Servicing


Compare Audi, BMW, Ford, Holden, Honda, Hyundai, Kia, Mazda, Mercedes, Mitsubishi Motors, Nissan, Subaru, Suzuki, Toyota and Volkswagen on their servicing for new cars.

Most Satisfied Customers | Toyota

Which car manufacturer has its servicing on point? In 2019, Toyota has been ranked the best of the bunch, with five stars for servicing.

Toyota deemed top class for new car servicing

Considering how much a new car costs, it’s not surprising that some of us can be a bit protective of our new wheels. But regardless of how careful you are, you’ll still have to drop the keys off at the dealership every few months for a service to make sure that everything is running as it should be. While booking in a service might be the furthest thing from your mind when you first pick up the keys to your new ride, purchasing a car that can easily be serviced, as well as potentially covered for the first few services, can save you money, as well as hassle, further down the line.

To find out which car brand may be the best to deal with when it comes to servicing your new ride, over 2,400 Aussie motorists took part in our survey, rating 15 manufacturers on new car servicing. Those who bought their car in the last three years qualified for our survey, with only one brand receiving top marks.

  • Toyota claimed top spot for car servicing, scoring five-star reviews from motorists for the second year in a row.
  • Audi, BMW, Honda, Hyundai, Mazda, Mitsubishi Motors and Suzuki were rated four stars for servicing.
  • Ford, Holden, Kia, Mercedes, Nissan, Subaru and Volkswagen all scored three stars.

While the quality (and even price) of servicing may come down to the individual dealership, as well as what’s required for your particular model, new Toyota owners were found to be the most satisfied with the service they have received, which could help you narrow down your options if you’re in the market for a new car and are conscious about the ongoing hassle and cost of servicing your wheels.

Toyota remains the biggest-selling car brand in Australia. Results like this for servicing – determined by Aussie motorists – help explain why this would be the case.

Best-Rated for Dealership Servicing

If you’re looking to see how each brand did when it came to handing over the keys, or you’re just interested to see where your car brand was ranked, here is a further breakdown of our overall ratings for new cars in the car servicing category:

  • 1st Toyota
  • 2nd Hyundai
  • 3rd Mazda
  • 4th Suzuki
  • 5th Honda
  • 6th Audi
  • 7th Mitsubishi Motors
  • 8th BMW
  • 9th Mercedes
  • 10th Ford
  • 11th Holden
  • 12th Nissan
  • 13th Subaru
  • 14th Kia
  • 15th Volkswagen

Regardless of which brand you drive off with, below are a few tips to help you get the most out of your service, as well as how to keep car running smoothly in between those trips to the dealership.

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How to make the most of your car service

car deal handshake

Dropping off your new pride and joy for its first full service can be a bit nerve-wracking, particularly as there’s always a chance that something’s wrong, or that you will be left with a larger bill than expected. Thankfully, new vehicles are generally covered by consumer law, manufacturer warranties and servicing deals, meaning you’ll often be covered if something important breaks. But even if you take all necessary precautions, under the bonnet can be unknown territory for many, meaning that while we may not like it, many of us don’t question the cost of a bill.

But if you’re looking to keep your servicing bill down, here are a few tips to avoid bill shock:

  • Stay on top of your servicing – regularly booking your car in for a service may seem a funny way to save money, but making sure your car is regularly inspected and fine-tuned will help you save in the long run, as it prevents small problems from transforming into bigger problems. Cars with full-service histories are also worth more when you want to sell or trade them in.
  • Take care of little jobs – if you’ve got a blown tail light, or the windscreen wipers aren’t working as smoothly as they used to, you can always do a bit of DIY. Retailers such as Supercheap Auto and Repco often stock a variety of replacement parts, allowing you to get your hands dirty, and potentially saving you from a large mechanic’s bill. However, be careful you don’t void your new car warranty, so only stick to what you know!
  • Check under the hood – regularly checking your engine oil, fluid levels and tyre pressure are all easy weekend chores you can do to keep your car running smoothly.
  • Don’t ignore your dashboard light – while it may not seem too serious that blinking light on your dashboard could indicate a problem that could end up costing you big down the line, so be sure to either book your car in for a service, or at the very least, consult your car owner’s manual for more information.
  • Know what you’re covered for – while reading the fine print may seem a bit overwhelming (and boring), understanding what you’re actually covered for – in terms of new car warranty and any capped-price servicing deals – may help you from overspending down the line.

Although a new car is less likely to experience major mechanical issues, staying up to date with servicing can ensure your set of wheels sticks around for a long time. Be sure to look into all of your options when it comes to a new ride though, as each manufacturer will offer different warranties and servicing deals, meaning that time spent investigating the fine print could pay off in the future.

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Frequently Asked Questions

Canstar Blue surveyed 9,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have bought a brand-new car from a dealership in the last three years – in this case, 2,401 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.