Car Servicing Chains
Midas touches greatness in our 2015 Car Servicing Awards
The modern car has become firmly engrained in our way of life…as has the reality of maintaining them. While each one is different, the core concept of keeping cars running remains the same. Vehicles have many moving parts that experience wear and tear, and you need to maintain those parts to keep yourself on the road.
It’s easy to do this nowadays, with a wealth of great car servicing brands available to drivers across the country. Each year, we ask customers of these companies what they thought of their service, and how satisfied they were overall.
For the second time ever, Midas has emerged ahead. This brand achieved our Most Satisfied Customers Award – Car Servicing, 2015 in front of Ultratune, Goodyear Autocare, and Kmart Tyre & Auto Service.
It was a close race, to be sure, but Midas was the only brand to secure five stars in every rated area:
- overall customer satisfaction,
- value for money,
- time taken to service,
- cost of any parts required,
- warranty of repairs,
- effectiveness of repairs
- customer service, and
- advice received.
Ultratune was another exceptional brand in these results; tallying its own set of five star ratings for value for money, warranty of repairs, customer service, and advice received – in all, a significant improvement on last year’s scores.
Why are Australian drivers avoiding car services?
Cars are a great source of freedom to many Australians…but can also be an enormous source of financial hardship. Our latest survey results lend weight to this statement, with a little more than 4 in 5 respondents stating they’re wary of being ripped off when getting their car serviced.
Perhaps this is because a large proportion of Aussies – 3 in 5 respondents, in fact – have had to pay for repairs of maintenance in the past that they weren’t initially expecting. These hidden costs could be quick to set off alarm bells in any driver’s mind.
Is there a correlation between Australians leaving their servicing too late and these extra costs? It’s difficult for us to say, although there’s evidence to suggest that delaying serving leads to breakdowns and other unexpected costs. We can tell you that more than half of surveyed drivers admitted they wait as long as possible before getting their car serviced to save themselves money, and that the proportion of drivers aged 25-39 who did this was much higher (61%) than the national average.
So, what is the Average Australian trying to avoid with these services? According to our results, the average car service cost drivers $380. Perhaps you should direct-debit $1 a day from your bank account, and you’ll be okay to service your vehicle at least once a year!
Frequently asked questions
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have had their car serviced in the last 2 years by a car servicing chain – in this case, 544 Australians. Please note this does not include car dealerships or independent mechanics.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.