Pacific Hydro Review


Pacific Hydro is a global clean energy solutions provider, with renewable generation assets across the globe. In Australia, Pacific Hydro owns and operates 15 wind farms and 4 hydroelectricity plants. Pacific Hydro also retails electricity to homes and businesses in Victoria and South Australia.

While Pacific Hydro is a sustainable generation company, the electricity it sells customers will not neccersarily be sourced from a renewable generator. Like all other retailers, Pacific Hydro sells grid electricity, which includes a mix of renewable and fossil fuel generated electricity.

What does Pacific Hydro offer?

Pacific Hydro’s electricity deals are very simply, with no discounts or signup incentives. Residential and business customers are offered two plans – ‘Smart’ and ‘Flex’.

  • Home Smart : This is Pacific Hydro’s market offer electricity contract. Pacific Hydro says this deal includes its best rates as well as no exit fees, credit card fees or late payment fees.
  • Home Flex: This is Pacific Hydro’s standing offer (i.e. a government regulated deal). Flex customers are generally charged higher rates, but there are no fixed terms or exit fees.
  • Business Smart: This product is the equivalent of the Home Smart, but for businesses.
  • Business Flex: This product is Pacific Hydro’s standing offer for businesses.

Victorian homes and businesses are offered both the Flex and Smart energy deals, while South Australians only have access to Pacific Hydro’s standing offer (Flex). These plans do not include any conditional discounts and residential customers do not have GreenPower options.

Note that Pacific Hydro’s business plans only apply to small and medium business customers. Large businesses with an annual electricity expense of $30,000 or more will need to contact Pacific Hydro to organise a tailored energy solution.

Finding the best retailer for you

Pacific Hydro’s electricity offerings are not packed with the sort of features that you get with most other retailers, with the company seemingly opting for a more straightforward approach to energy retail. While Pacific Hydro claims to offer competitive rates, it’s important to review energy providers regularly to ensure you’re receiving the best deal on electricity.

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