Canstar compares the major banks and delivers customer satisfaction ratings. We compared Commonwealth Bank, Westpac, ANZ and with NAB taking out 5 stars. These were reviewed for enquiry & problem handling, fees & charges, customer service, product range, interest rates and digital banking.
Compare Australia’s big four banks with our customer satisfaction ratings. You can also visit the CANSTAR website to compare banking products.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in May 2016, published in May 2016.