1st Energy Review and Rates
1st Energy is a relatively new, Australian-based energy company, retailing electricity to homes and businesses primarily in New South Wales and Victoria, though it also operates in South East Queensland. The company says it is dedicated to customer service and giving its customers peace of mind that their energy retailer will look after them. To help you decide if 1st Energy is right for you, Canstar Blue reviews its plans and prices in this report.
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1st Energy Plans
1st Energy offers electricity to both residential and business customers. In addition to its mandatory standing offers, 1st Energy has a single market offer in each state called the 1st Saver. This is an ongoing plan with a 24 month benefit period, plus 1st Energy’s lifetime guarantee. It also comes with its service guarantee, a price match guarantee and a generous discount on usage charges when you pay your bills on time. The discount varies depending on the location and customer type (see below).
1st Energy discounts
|New South Wales||Victoria|
As a small retailer, 1st Energy doesn’t really offer much in the way of gimmicks, instead trying to attract customers with its commitment to quality service. And the huge discounts, of course. However, be aware that if you switch providers at the same address, discounts will not be applied to your final bill.
Below is a guide to what you can expect to pay with 1st Energy in each state. These prices are based on particular assumptions, so be sure to use our comparison tool for a specific quote in your area.
1st Energy electricity prices NSW
Costs based on annual usage calculations using statistics from the AER for a five person household. Costs based on Ausgrid network in Sydney.
See how 1st Energy compares with other electricity providers in NSW with our cost comparison report.
1st Energy electricity prices VIC
Costs based on annual usage calculations using statistics from the AER for a five person household. Costs based on Citipower network in Melbourne.
See how 1st Energy compares with other electricity providers in Victoria with our price comparison page.
1st Energy electricity prices QLD
Costs based on annual usage calculations using statistics from the AER for a five person household. Costs based on Energex network in Brisbane.
See how 1st Energy compares with other electricity providers in Queensland with our price comparison report.
The 1st Energy website says: “We believe sales customer service should be professional and straight forward.” To prove its commitment to its customers, 1st Energy promises to respond to any email within one day. Rather not deal with your energy company over the phone? No worries, 1st Energy’s online self-service means that you can manage your energy account at your own leisure.
Price Match Guarantee
Pretty much every energy company promises the best price on electricity, but few are willing to put their money where their mouth is. 1st Energy promises to try to match any better offer, and if it can’t, it will let you leave without exit fees.
1st Energy’s online My Account service provides customers with a number of tools via which they can monitor and manage their account. Via My Account, customers can:
- Pay their bill
- Check their usage
- Access their account details
- Access their latest invoices
When it comes to invoicing, 1st Energy issues invoices on a monthly basis, with customers able to make payment via:
- Credit card and MasterPass online via 1st’s payment portal
- Credit card via phone
- Direct debit
- Cheque via mail
Is 1st energy right for me?
1st Energy is a new retailer trying to attract customers with big headline discounts and the promise of great service. You could argue this is nothing new, but then you’ll only really know how good an electricity retailer is (and how much it sticks to its word) when you become a customer. One thing 1st Energy has going for it is a 24 month benefit period, whereas many other retailers only offer a discount over 12 months. You may not have heard of 1st Energy before, but that doesn’t mean you shouldn’t consider it. However, be sure to compare a wide range of offers being jumping in.