Best-Rated Printers & Photocopiers for Businesses

See Our Ratings Methodology.


Most Satisfied Customers | Epson

Consumers have rated Epson as the top pick in Canstar Blue’s latest printers and photocopiers for business ratings, with five-star reviews for features and functionality, durability, value for money, user friendliness, design and overall satisfaction. 

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How we rate printers and photocopiers

Our review compares printers and photocopiers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which printer and photocopier they think is best!

Canstar Blue surveyed 233 Australians for their feedback on the printers and photocopiers they’ve purchased and used for business purposes in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their printer and photocopier brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a printer and photocopier brand as an individual score NOT a combined total of all criteria.
  • Value for money:quality and longevity of product for price paid.
  • User friendliness: process for use is simple and efficient in achieving results, instructions are easy to understand.
  • Durability: resistant to wear and tear caused by frequent use and/or accidental damage.
  • Design:aesthetically pleasing without compromising functionality, appropriate size and weight for device.
  • Performance:performs as described given frequency of use.
  • Features and functionality:adequate settings and features for purpose and/or advanced settings and features that enhance performance.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Epson
  • HP
  • Canon

Find more detailed information on our Most Satisfied Customer methodology.

Top Printer and Photocopier Brand – Epson

Epson printer

Epson is a Japanese multinational electronics brand that sells printers, scanners, projectors, accessories and more. Epson’s range of printers and photocopiers for business and corporate use includes the WorkForce Pro, Workforce Enterprise and dot matrix printers, available in both desktop and standalone sizes. 

About our consumer experts

Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s printers & photocopiers for business ratings:

  • 2023: HP
  • 2022: Epson
  • 2021: Canon

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