Best-Rated Dealership Car Servicing

See Our Ratings Methodology.


Most Satisfied Customers | Toyota

Aussies have rated Toyota as the top brand in Canstar Blue’s latest car dealership servicing ratings, with the brand rated five stars across the board, including value for money, customer service, communication, effectiveness, cost transparency, efficiency and overall satisfaction.

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How we rate dealership car servicing

Our review compares dealership car servicing on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which dealership car servicing they think is best!

Canstar Blue surveyed 741 Australians for their feedback on the dealership car servicing centre(s) they’ve had their car serviced at in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their dealership car servicing brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a dealership car servicing brand as an individual score NOT a combined total of all criteria.
  • Value for money: the cost is reasonable for the quality and service provided by the car dealership.
  • Customer service: the car dealership’s staff were readily available to contact, were able to answer queries and solve issues that arose.
  • Communication: the car dealership were able to clearly communicate any issues with the car in simple terms, as well as outline potential fixes and next steps.
  • Effectiveness: the car dealership were able to fix issues with the car, with the car seeming to run smoother after the service.
  • Cost transparency: the car dealership clearly outlined the costs associated with the service and/or repair.
  • Efficiency: the car dealership were able to complete the service and/or repair within the promised timeframe.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Toyota
  • Mazda
  • Ford
  • Nissan
  • Kia
  • Hyundai
  • Mitsubishi
  • Holden

Find more detailed information on our Most Satisfied Customer methodology.

Top Dealership Car Servicing Chain – Toyota

Toyota Logo

Toyota offers the Toyota Service Advantage, giving Toyota owners a fixed price for servicing for up to the first five years of ownership. The Toyota Service Advantage covers scheduled logbook servicing, engine oil and filter changes, brake inspection, tyre rotation, multi-point inspection, fluid level inspection and the use of Genuine Toyota Parts if anything needs replacing.

Additionally, you can also get a quote for your servicing if you’re outside the fixed-price servicing, with select Toyota dealership service locations offering Express Maintenance, giving you the option to wait while your vehicle is being serviced. New Toyota’s are covered with a 5-year unlimited kilometre warranty, with Toyota offering to extend the engine and driveline warranty if you keep up your annual servicing schedule with them. Toyota also offers the myToyota app to help you keep a closer eye on your servicing schedule and history.

  • Toyota was rated five stars across all categories, including value for money, customer service, communication, effectiveness, cost transparency, efficiency and overall satisfaction.

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About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Below are the previous winners of Canstar Blue’s Dealership Car Servicing reviews:

  • 2022: Kia
  • 2021: Ford

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