Best-Rated Dealership Car Servicing Brands

See Our Ratings Methodology.

cns-msc-dealership-car-servicing-2024

Most Satisfied Customers | Ford

Aussies have rated Ford as number one in Canstar Blue’s latest dealership car servicing ratings, with five-star reviews for value for money, communication, efficiency, customer service, effectiveness and overall satisfaction.

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How we rate dealership car servicing brands

Our review compares dealership car servicing brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which dealership car servicing brand they think is best!


Canstar Blue surveyed 708 Australians for their feedback on the dealership car servicing brand they have had their car serviced by in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their dealership car servicing brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the dealership car servicing brand as an individual score NOT a combined total of all criteria.
  • Value for money: good quality of service for price paid.
  • Efficiency: service or repairs were completed within the timeframe promised.
  • Effectiveness: car seemed to run smoother after service or repair fixed the breakage and was long-lasting.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Communication: the mechanic/staff clearly communicated what the issue was/what they did to fix it/upfront about costs.
  • Cost transparency: the mechanic or staff clearly communicated the issue, fixes and what costs would be.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Ford
  • Toyota
  • Hyundai
  • Honda
  • Kia
  • Mitsubishi
  • Nissan
  • Mazda
  • Subaru

Find more detailed information on our Most Satisfied Customer methodology.


Top Dealership Car Servicing Brand – Ford

Ford is an American brand that has been trading in Australia for over 95 years. Ford has over 200 dealership locations across the country and offers prepaid servicing plan options. 

 

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About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Below are the previous winners of Canstar Blue’s Dealership Car Servicing reviews:

  • 2023: Toyota
  • 2022: Kia
  • 2021: Ford

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