Aussies have rated Toyota as the top brand in Canstar Blue’s latest car dealership servicing ratings, with the brand rated five stars across the board, including value for money, customer service, communication, effectiveness, cost transparency, efficiency and overall satisfaction.
Our review compares dealership car servicing on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which dealership car servicing they think is best!
Canstar Blue surveyed 741 Australians for their feedback on the dealership car servicing centre(s) they’ve had their car serviced at in the last two years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Toyota offers the Toyota Service Advantage, giving Toyota owners a fixed price for servicing for up to the first five years of ownership. The Toyota Service Advantage covers scheduled logbook servicing, engine oil and filter changes, brake inspection, tyre rotation, multi-point inspection, fluid level inspection and the use of Genuine Toyota Parts if anything needs replacing.
Additionally, you can also get a quote for your servicing if you’re outside the fixed-price servicing, with select Toyota dealership service locations offering Express Maintenance, giving you the option to wait while your vehicle is being serviced. New Toyota’s are covered with a 5-year unlimited kilometre warranty, with Toyota offering to extend the engine and driveline warranty if you keep up your annual servicing schedule with them. Toyota also offers the myToyota app to help you keep a closer eye on your servicing schedule and history.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Below are the previous winners of Canstar Blue’s Dealership Car Servicing reviews:
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