Need new tyres? Compare car tyre retailers with our customer satisfaction ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in December 2015, published in February 2016.
See our Ratings Methodology.
Driving is easy when you get the hang of it but unless you’re a motoring expert, you probably don’t know much about the ongoing maintenance issues associated with car ownership, including vehicle servicing and buying new tyres. That’s why we turn to the professionals for guidance.
When you’re not an expert on something and rely on other people to point you in the right direction, it’s understandable to feel a little nervous. We’ve all seen the news reports on dodgy mechanics and the like, which has helped to create an air of uncertainty over the industry. But the good news is that there are many reputable retailers out there, ready to offer you the help you need.
So which car tyre retailer is rated highest by Australian motorists? Our survey of more than 1,100 adults, who have purchased car tyres from a tyre retailer in the last two years, found three chains couldn’t be separated – Bob Jane T-Marts, Bridgestone and Tyrepower. For Bob Jane T-Marts, this is the second time the company has topped our ratings (previously in 2012) and for Tyrepower, this is the third year in a row that it has achieved a five-star overall satisfaction review. You’ll be in safe hands with any of this year’s winners.
Walk into your local tyre retailer and you’ll see standard car tyres stacked right up to the ceiling. But if you have any more specific tyre requests, there’s a good chance the staff will be able to help. As vehicles become more advanced and drivers become more image, safety or fuel conscious, there has been a growing trend towards other types of tyres, including run flat tyres, low profile tyres and fuel-efficient tyres. So are they worth the money?
No matter what kind of tyres you have, they will eventually need replacing – either through normal wear and tear, or because you get a puncture. The more time you spend on the road, the more likely you are to drive over an obstacle that causes a puncture. However, run flat tyres are designed to alleviate the stress of this situation. Instead of having to pull over and replace the flat tyre, or wait for your road-side assistance to arrive and save the day, run flat tyres allow you to continue driving your vehicle for a limited distance – giving you plenty of time to get home or to your local mechanic. A run flat tyre is a pneumatic tyre that is designed to resist the effects of deflation when punctured. But you still need to tread carefully and stick to the specific recommendations of your particular tyre, including speed and distance limits.
So what do motorists think of run flat tyres? Our survey found that opinion is divided, with 58% of respondents admitting they would like to switch back to normal tyres.
While run flat tyres are designed as a solution to a common problem, low profile tyres are more about the appearance of your vehicle. Traditionally reserved for owners of sports cars, low profile tyres have become increasingly common on even the most modest of city runarounds. Put simply, low profile tyres have a shorter sidewall or a lower aspect ratio than normal car tyres, and are generally considered more visually pleasing. But it’s not all about image, because low profile tyres also boast performance credentials, with the prospect of increased steering response and handling ability. The downside is low profile tyres tend to wear quicker than standard tyres.
So is it worth buying low profile tyres? Well, according to our survey, probably not. Just 34% of motorists with low profile tyres think they represent good value for money and only 40% would buy them again.
The cost of fuel tends to go in one direction – up. That’s why some leading tyre manufacturers have responded to the demand for greater fuel-efficiency by producing tyres that can help your tank go a little further. Not only does your vehicle type and driving behaviour impact your fuel economy, but so too does the condition of your tyres and the type you use. The greater the rolling resistance of your tyres – the force resisting motion when a tyre rolls on a surface – the more power your vehicle will require, and the more fuel you’ll use. Fuel-efficient tyres help minimise rolling resistance, and use the most effective tread patterns and tyre compounds, to help you save a few bucks at the pump. But before buying fuel-efficient tyres, it’s worth considering the extra cost and how much they are likely to save you in the long run.
What do Aussies think of fuel-efficient tyres? Generally they are proving popular, with 77% of survey respondents with fuel-efficient tyres believing they represent good value for money. The same number of drivers said they are likely to buy them again.
As a minimum, you should expect good service and advice, and a wide range of quality tyres to choose from when you visit a tyre retailer. You’ll also hope to get a good price on the tyres you drive away with. But what matters most to consumers? Is it all about the price, the tyre quality, or do you place more value on professional service? We found the drivers of customer satisfaction to be as follows:
Our three winning retailers – Bob Jane T-Marts, Bridgestone and Tyrepower – scored varying results across these variables, but what they all have in common is that they scored five-star review in terms of value for money and overall satisfaction.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased new car tyres from a car tyre retailer in the last two years – in this case, 1,157 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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