Canstar Blue’s annual review of car tyre retailers sees Beaurepaires, Bob Jane T-Marts, Bridgestone, Goodyear, JAX Tyres, Kmart and Tyrepower compared on factors including product range, customer service and value for money.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order. Canstar Blue research finalised in January 2017, published in February 2017.
See our Ratings Methodology.
Picking the best tyres for your car is a real challenge, but the process can be made a lot easier with the support of the experts at your favourite tyre retailer. Rather than just selling you your new tyres, they can advise you on your options and generally answer any tyre-related questions you may have. There are plenty of tyre retailers out there, so where can you find the best range of tyres to choose from and the sort of quality service you should expect? Canstar Blue aims to find out with an annual review of car tyre retailers.
This is a hugely competitive market, but one name has consistently stood out from the crowd over the years – Tyrepower. It is the fourth year in succession that Tyrepower has topped our customer ratings for tyre retailers, which is a great endorsement of the company and the level of service it provides Aussie motorists. Sure, every individual store will be different, staffed by different people. But these ratings provide a helpful overview of what you can expect the next time you need to buy car tyres.
To that end, let’s take a closer look at each tyre retailer and what they offer:
With over 250 stores across Australia (and New Zealand for that matter), Tyrepower is well suited to all manner of car servicing, repairs, advice and, yes – tyres. Tyrepower is ‘Australia’s biggest independent’ and it shows with its attention to customer service and range of great deals. Expect Tyrepower to periodically release deals like ‘buy three, get one free’ tyre deals, and cash-back offers. Tyrepower is also now the official tyre retailer of Supercars motorsports. Buying tyres at Tyrepower usually means you get free fitting and balancing, as well as disposal of your old, worn tyres. It’s also a retailer with a conscience – part of various eco initiatives to recycle and dispose of old tyres. It’s hard to find fault with Tyrepower, rated five stars across all research categories.
Beaurepaires has been servicing Aussie vehicles for the best part of 100 years, with the brand built on a reputation for quality products and service. Beaurepaires still maintains that great reputation and it’s easy to see why it was a solid performer in our ratings. Beaurepaires offers various different incentives that could encourage you to head its way next time. It promises to have your tyres fitted in 60 minutes or less, and it has 0% interest payback schemes for repairs and tyres, as well as cheap, cheap tyres from as low as $59 each. Beaurepaires also provides a range of servicing, maintenance and repairs on your car. You can also request a quote through its website so you stand less chance of that dreaded servicing bill shock!
Bob Jane was another solid performer in our car tyre retailer ratings. Founded by Aussie motorsports legend Bob Jane over 50 years ago, Bob Jane T-Marts is somewhat of an Aussie icon when it comes to cars. Bob Jane has a range of tyres to suit not only cars, but four wheel drives, vans and light trucks as well. The stores also have periodic deals like cash-back on tyre purchases and ‘buy three, get one free’ deals. It also boasts a price beat guarantee, whereby it will beat any competitor’s price by 10 per cent. Not only that, but you can also buy a fresh set of rims for your car whilst there, as well as a range of services. Bob Jane even makes its own range of tyres!
Bridgestone is a unique one in this list, as its tyre fitting services specialise in Bridgestone tyres only. Not to worry though, as Bridgestone is the largest tyre manufacturer in the world, with a wide variety of tyres to suit cars, 4WDs, light trucks, vans and motorbikes. Bridgestone has a bunch of different tyres to suit your needs – from the cheap commuter tyres less than $100 each to high performance rubber costing over $500 per tyre. Expect various deals like $100 cash-back and ‘save more on four’ schemes. You can also sign up to the Bridgestone Benefits program that enhances the ongoing after-sales service, as well as receiving exclusive discounts and offers. Bridgestone was a solid performer, and with these services it’s easy to see why.
American tyre giant Goodyear makes all manner of tyres, from cheap passenger car tyres to expensive performance rubber, as well as deep-tread 4WD tyres and those for commercial applications. Goodyear also boasts a ‘Duraplus’ warranty that covers your tyres for a massive 70,000km over six years, provided you rotate and balance them every six months or 10,000km. Goodyear Autocare doesn’t just specialise in selling tyres though, also providing a full service if and when you want it. Goodyear Autocare is a solid, no-nonsense chain with a lot of substance.
JAX Tyres is a tyre chain with hundreds of stores across Australia. Although it earned three stars for overall satisfaction, JAX Tyres can still be a good option for tyres on a budget. It also offers various incentives such as ‘buy three, get one free’, $100 cash-back and plenty of other brand-specific discounts to entice you over. JAX also has a very comprehensive website where you can plug in your make and model of car and immediately see the price and tyre information for your vehicle. Many tyre retailers lack such a feature, so it’s refreshing to see JAX entering the ‘online shopping’ world that tends to get left behind in the tyre industry. JAX also does a range of servicing at its stores, so it’s a bit of a one-stop shop when it comes to your car.
Like the shop where you can buy $9 toasters, Kmart Tyre & Auto Service promises to deliver “leading brands at low prices, every day”. The company boasts a range of leading tyre brands, including Bridgestone, Goodyear, Dunlop and even Pirelli! With its network of more than 240 stores Australia-wide, KTAS is well suited to get you back on the road should you be in a pickle. The retailer also does a range of servicing and repairs. It rounded out this list with three stars overall, but it’s still worth considering if you’re on a budget.
Not everyone is an expert on car tyres, which is why we look to the professionals for guidance and support. However, when you don’t have the same level of knowledge as the salesperson, it’s understandable to feel a little wary of overpaying. Our survey found that:
Ultimately, it’s in the retailer’s interest to provide good, honest service, to ensure you become a repeat customer. If you’re not sure which retailer to visit, our ratings provide a helpful guide. You should also talk to your family and friends. Reputation is everything and the retailers will be working hard to keep you, the customer, happy.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian adults across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased new car tyres from a car tyre retailer in the last two years – in this case, 1,287 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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