Best-Rated Online University

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Most Satisfied Customers | The University of New South Wales (UNSW)

The University of New South Wales has won Canstar’s 2026 Most Satisfied Customers Award for online universities, with Aussies rating it the highest across the categories that drive customer satisfaction.

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How we rate online universities

Our review compares online universities on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which online university they think is best!


Canstar surveyed 660 Australians for their feedback on the online university(s) they’ve studied at in the last 10 years.
  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their online university(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Teaching staff: (e.g. lecturers were approachable, fair, teaching style/ability)
  • Learning resources: (including libraries, online portals, flexible learning options, etc.)
  • Quality of education received: (e.g. course structure)
  • Student support available: (e.g. administrative, learning advisors, counsellors, etc.)
  • Opportunities / career prospects after graduation: (e.g. the uni/course supported my transition from study to work)



The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • The University of New South Wales (UNSW)
  • Deakin University

Find more detailed information on our Most Satisfied Customer methodology.

Top Online University – The University of New South Wales (UNSW)

UNSW is a public research university founded in 1949 in Kensington, Sydney. Its UNSW Online arm offers fully online courses, including master’s degrees and graduate certificates, in fields such as data science, cyber security and finance.

About our consumer experts

Jasmine Tait: Consumer Writer


This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary.

When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

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Past ratings

Here are the past winners from Canstar’s online Australian university ratings:

  • 2025: University of Sydney
  • 2024: University of Sydney
  • 2023: Griffith University