Best-Rated Flooring Retailers

See Our Ratings Methodology.


Most Satisfied Customers | Carpet Court

Aussies have rated Carpet Court as the top pick in Canstar Blue’s inaugural flooring retailer ratings, with the brand scoring five stars for all categories, including customer service, value for money, range of products, durability, design, installation and overall satisfaction.

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How we rate flooring retailers

Our review compares flooring retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which flooring retailer they think is best!

Canstar Blue surveyed 607 Australians for their feedback on the flooring retailer(s) they’ve purchased and installed new flooring from in the last three years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their flooring retailer brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a flooring retailer brand as an individual score NOT a combined total of all criteria.
  • Customer service: the staff were knowledgeable, readily available, helpful and could resolve any issues that arose effectively.
  • Value for money: the cost is reasonable for the quality and service of the flooring retailer.
  • Range of products: the retailer stocked a wide range of products from a variety of brands.
  • Durability: the flooring product was made of sturdy materials, and remains as expected given frequency of use.
  • Design: the design of the flooring is functional, and is aesthetically pleasing.
  • Installation: the flooring retailer was easily able to install the preferred flooring, with little issues or errors made.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Carpet Court
  • Choices Flooring
  • Bunnings Warehouse
  • Beaumont Tiles
  • IKEA
  • Carpet Call

Find more detailed information on our Most Satisfied Customer methodology.

Top Flooring Retailer Brand – Carpet Court

Carpet Court Logo

Arguably one of the most well-known flooring retailers available in Australia, Carpet Court has been operating for a number of years, with over 200 stores located around the country, covering every state and territory. Offering a number of flooring products, Carpet Court offers services centred around carpets, flooring, curtains and blinds along with accessories such as rugs to give the room a bit of personality. If you’re after a new look, you can use the Carpet Court Room Visualiser to help you get an idea of what your room might look like with some new flooring, with Carpet Court also offering a variety of buying guides to help you find the best fit for your needs, along with a free quote and home measure for those who are just starting out in the flooring process.

  • Carpet Court was rated five stars for all categories, including customer service, value for money, range of products, durability, design, installation and overall satisfaction.

What is hybrid flooring?

Hybrid flooring is a type of flooring that combines two different materials together to generally create a durable and stylish surface. Hybrid flooring is generally created from vinyl and laminate, although there are some other types available depending on the provider and flooring needs.

Compare Kitchenware Retailers

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

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