Aussies have rated Carpet Court as the top pick in Canstar Blue’s inaugural flooring retailer ratings, with the brand scoring five stars for all categories, including customer service, value for money, range of products, durability, design, installation and overall satisfaction.
Our review compares flooring retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which flooring retailer they think is best!
Canstar Blue surveyed 607 Australians for their feedback on the flooring retailer(s) they’ve purchased and installed new flooring from in the last three years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Arguably one of the most well-known flooring retailers available in Australia, Carpet Court has been operating for a number of years, with over 200 stores located around the country, covering every state and territory. Offering a number of flooring products, Carpet Court offers services centred around carpets, flooring, curtains and blinds along with accessories such as rugs to give the room a bit of personality. If you’re after a new look, you can use the Carpet Court Room Visualiser to help you get an idea of what your room might look like with some new flooring, with Carpet Court also offering a variety of buying guides to help you find the best fit for your needs, along with a free quote and home measure for those who are just starting out in the flooring process.
Hybrid flooring is a type of flooring that combines two different materials together to generally create a durable and stylish surface. Hybrid flooring is generally created from vinyl and laminate, although there are some other types available depending on the provider and flooring needs.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
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