Canstar Blue’s first-ever review of kitchen retailers compares Appliances Online, Kmart, Myer, Big W, Kitchen Warehouse, Target, Robins Kitchen and House on their product range, store layout (if applicable), customer service, deals & specials, comparative prices, website, value for money and overall satisfaction.
Appliances Online was rated best in Canstar Blue’s kitchenware retailer ratings, earning five-star reviews for product range, customer service, deals & specials, website, value for money and overall satisfaction. 
If you’re feeling the heat navigating kitchen shops or the kitchenware section of your local store, you’re not alone. In fact, two-fifths of Aussies (40%) we surveyed said they’ve made an impulse purchase when visiting a kitchenware store, while 36% said they often spend more than planned when in-store. Whether you’re undertaking a kitchen renovation, looking to update your old cookware or simply want a new set of Japanese knives for your next barbecue, finding the right kitchen supply store will save you a heap of stress, time and money.
That’s where we can offer some guidance. Canstar Blue has surveyed more than 860 consumers who’ve purchased a product from a kitchenware retailer (in-store or online) in the last 12 months for feedback on their experiences − good or bad. Respondents rated retailers on their product range, store layout (if applicable), customer service, deals and specials, comparative prices, website, value for money and overall satisfaction. Those that received the minimum required survey sample size of 30 responses are included in our results.
Appliances Online was rated the best kitchen retailer, ahead of big names like Robins Kitchen and Myer, as well as Kmart. The online retailer was awarded the only five-star review of overall satisfaction, plus top marks in almost every other category!
Here are the best kitchenware retailers in Australia, as rated by consumers in Canstar Blue’s inaugural review:
Appliances Online topped our ratings of kitchenware retailers, achieving five stars for product range, customer service, deals and specials, website, value for money and overall satisfaction. Runner-up Kmart rated best for value for money and prices compared to other retailers, while Kitchen Warehouse scored five stars for customer service.
As the name suggests, Appliances Online is an Australian online retailer which sells homewares, white goods and appliances exclusively online. The brand is a subsidiary of the Winning Group, which includes Winning Appliances, Winning Services and Home Clearance. Appliances Online offers discounts on a wide range of kitchen, laundry, heating and cooling appliances, as well as electronics, BBQs, fitness equipment, health and beauty gadgets, and sales on pretty much everything else you may need for your home. The online retailer also recently expanded its homewares offering with mattresses, bedding, and home office equipment.
Appliances Online is best known for offering cut-price appliances from premium brands like Samsung, LG and Smeg, as well as from cheaper brands like Asko, CHiQ and Euromaid. Each product and brand category on the Appliances Online website can be filtered by popular picks, premium selection, highest-rated products and biggest percentage discount off the recommended retail price (RRP), so there’s something for every taste and budget. Besides quality products and competitive pricing with a price match guarantee, Appliances Online also offers free next-day delivery, free removal and recycling of old products and 24/7 Australian customer support.
Whether in-store or online, kitchen retailers typically stock everything you may need for your kitchen, including appliances and sometimes even homewares. Here are the most common items purchased by people who shopped at a kitchen store, according to our survey:
This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.
Picture credits: Grand Warszawski/Shutterstock.com.
Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased a product from a kitchenware retailer in the last 12 months, either in-store or online. Note: this may also include purchasing products from the kitchenware section of a department store – in this case, 864 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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