Best-Rated Kitchenware Retailers


Most Satisfied Customers | Robins Kitchen

Aussies have rated Robins Kitchen as the top brand in Canstar Blue’s latest kitchenware retailer ratings, with the brand rated five stars for product range, checkout experiences, customer service and overall satisfaction.

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How we rate kitchenware retailers

Our review compares kitchenware retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which kitchenware retailer they think is best!

Canstar Blue surveyed 884 Australians for their feedback on the kitchenware retailer(s) they’ve purchased a product from in the last 12 months. Note: this may also include purchasing products from the kitchenware section of a department store.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their kitchenware retailer brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a kitchenware retailer brand as an individual score NOT a combined total of all criteria.
  • Value for money: the cost is reasonable for the quality and range of products available through the kitchenware retailer.
  • Product range: the kitchenware retailer offered a wide variety of product categories, brands, designs and styles.
  • Checkout experience: the checkout process was fast and efficient, and provided multiple payment options, as well as flexible collection and delivery options.
  • Store layout & presentation: the kitchenware retailer had a neat and tidy store, with an easy to follow and logical layout.
  • Customer service: the kitchenware retailer’s staff were helpful, readily available to find, knowledgeable, and able to handle complaints effectively.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Robins Kitchen
  • Big W
  • Kmart
  • Myer
  • House
  • Kitchen Warehouse
  • Target

Find more detailed information on our Most Satisfied Customer methodology.

1. Robins Kitchen

Robins Kitchen Logo

Ratings result

Robins Kitchen was rated five stars for product range, checkout experience, customer service and overall satisfaction, with four stars for store layout & presentation and value for money.

Editor’s notes

Operating since 2000, Robins Kitchen has over 170 stores available throughout Australia, with shoppers able to purchase online for additional convenience. Stocking products like pots and pans, knife sets and blenders that will find a new home in your kitchen, dining room or entertaining area, Robins Kitchen also has a variety of big name brands on shelves for shoppers to peruse. Click & Collect is also available for those who spot a deal online, with delivery also available, including free standard shipping on orders over $99.

2. Big W

Big W Logo

Ratings result

Big W was rated five stars for store layout & presentation, with four stars for checkout experience, product range, value for money and overall satisfaction, with three stars for customer service.

Editor’s notes

A staple of the Aussie shopping landscape, Big W looks to stock plenty of goodies into every room of your house, with the kitchen included in that range. You can pick up products like cutlery and utensils, kitchen organisers, lunch boxes for the kids, mixing bowls and colanders to whip up a storm, along with appliances to help you get dinner on the table. With over 170 locations around Australia, Big W also offers online shopping, including Click & Collect and delivery options, with free standard shipping available on orders over $100.

3. Kmart

Kmart Logo

Ratings result

Kmart was rated five stars for value for money, with four stars for product range, checkout experience, store layout & presentation and overall satisfaction, with three stars for customer service.

Editor’s notes

Another powerhouse of the Australian retail market, Kmart has a department for seemingly everything, from seasonal purchases through to clothing, beauty, sports and hobbies, technology as well as appliances and knick-knacks to kit out your house, and particularly your kitchen. Kmart stocks a range of products for the kitchen, from its own brand of appliances through to kitchen essentials such as utensils, cutting boards, mixing bowls, bakeware, food storage sets, pans as well as water purifiers to help get the most out of your kitchen. Kmart has over 300 stores around Australia, with online shopping also available, with delivery free for select orders over $65.

4. Myer

Myer Logo

Ratings result

Myer was rated five stars for store layout & presentation, with four stars for product range, and three stars for all remaining categories, including customer service, checkout experience, value for money and overall satisfaction.

Editor’s notes

Founded back in 1900, Myer has long been a mainstay within the household department store, equally known for its clothing ranges as well as homewares. With over 50 stores around Australia, Myer’s range of kitchenware ranges from appliances such as coffee machines, blenders, slow cookers and microwaves through to dining essentials such as cutlery, plates, cups, table linen as well as barware and glasses. Myer offers Click & Collect for online orders, with free shipping also available on orders over $199, with a 30-day return policy, although some terms and conditions apply.

5. House

House Logo

Ratings result

House was rated four stars for customer service, checkout experience and product range, with three stars for store layout & presentation, value for money and overall satisfaction.

Editor’s notes

Selling what you’d expect given the name, House is a go-to for everything that you can look to fit in your house, from the bathroom through to the dining room, bedroom and kitchen, with even the doghouse covered! With over 160 stores nationally, House offers Click & Collect services, along with free standard shipping on orders over $99, as well as a free gift-wrapping service for that someone special. House’s range of kitchen products cookware, baking sets, knives, appliances as well as utensils and items to help make your kitchen more organised and stylish.

6. Kitchen Warehouse

Kitchen Warehouse Logo

Ratings result

Kitchen Warehouse was rated four stars for product range, checkout experience and store layout & presentation, with three stars for customer service, value for money and overall satisfaction.

Editor’s notes

While not as readily available as some of the other chains in this list, Kitchen Warehouse does what it says on the tin – focusses on the kitchen – with a wide variety of kitchen appliances, cookware, knives, tableware, drinkware, bakeware and general kitchenware available to purchase. Including a number of different brands and styles, Kitchen Warehouse also offers Click & Collect at its stores, along with free standard delivery on orders over $100.

7. Target

Target Logo

Ratings result

Target was rated three stars across all categories, including value for money, product range, checkout experience, store layout & presentation, customer service and overall satisfaction.

Editor’s notes

One of the go-to’s for when you have a bit of shopping to get done, Target stocks products covering all areas of the house, and all members of the family. For those keen on the kitchen, Target stocks a range of appliances – including its own range – as well as items such as tea towels, mixing bowls, dish racks, cooking utensils, food storage containers, cookware and more, with décor and style options also available to spice up the kitchen. Target has over 120 stores around Australia, with a free delivery option on select orders over $60 also available.

Other kitchenware retailer brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.

  • Appliances Online
  • David Jones

  • Matchbox
  • Salt & Pepper

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s kitchenware retailer ratings:

  • 2022: Kitchen Warehouse
  • 2021: Appliances Online


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