Aussies have rated Robins Kitchen as the top brand in Canstar Blue’s latest kitchenware retailer ratings, with the brand rated five stars for product range, checkout experiences, customer service and overall satisfaction.
Our review compares kitchenware retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which kitchenware retailer they think is best!
Canstar Blue surveyed 884 Australians for their feedback on the kitchenware retailer(s) they’ve purchased a product from in the last 12 months. Note: this may also include purchasing products from the kitchenware section of a department store.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Robins Kitchen was rated five stars for product range, checkout experience, customer service and overall satisfaction, with four stars for store layout & presentation and value for money.
Operating since 2000, Robins Kitchen has over 170 stores available throughout Australia, with shoppers able to purchase online for additional convenience. Stocking products like pots and pans, knife sets and blenders that will find a new home in your kitchen, dining room or entertaining area, Robins Kitchen also has a variety of big name brands on shelves for shoppers to peruse. Click & Collect is also available for those who spot a deal online, with delivery also available, including free standard shipping on orders over $99.
Big W was rated five stars for store layout & presentation, with four stars for checkout experience, product range, value for money and overall satisfaction, with three stars for customer service.
A staple of the Aussie shopping landscape, Big W looks to stock plenty of goodies into every room of your house, with the kitchen included in that range. You can pick up products like cutlery and utensils, kitchen organisers, lunch boxes for the kids, mixing bowls and colanders to whip up a storm, along with appliances to help you get dinner on the table. With over 170 locations around Australia, Big W also offers online shopping, including Click & Collect and delivery options, with free standard shipping available on orders over $100.
Kmart was rated five stars for value for money, with four stars for product range, checkout experience, store layout & presentation and overall satisfaction, with three stars for customer service.
Another powerhouse of the Australian retail market, Kmart has a department for seemingly everything, from seasonal purchases through to clothing, beauty, sports and hobbies, technology as well as appliances and knick-knacks to kit out your house, and particularly your kitchen. Kmart stocks a range of products for the kitchen, from its own brand of appliances through to kitchen essentials such as utensils, cutting boards, mixing bowls, bakeware, food storage sets, pans as well as water purifiers to help get the most out of your kitchen. Kmart has over 300 stores around Australia, with online shopping also available, with delivery free for select orders over $65.
Myer was rated five stars for store layout & presentation, with four stars for product range, and three stars for all remaining categories, including customer service, checkout experience, value for money and overall satisfaction.
Founded back in 1900, Myer has long been a mainstay within the household department store, equally known for its clothing ranges as well as homewares. With over 50 stores around Australia, Myer’s range of kitchenware ranges from appliances such as coffee machines, blenders, slow cookers and microwaves through to dining essentials such as cutlery, plates, cups, table linen as well as barware and glasses. Myer offers Click & Collect for online orders, with free shipping also available on orders over $199, with a 30-day return policy, although some terms and conditions apply.
House was rated four stars for customer service, checkout experience and product range, with three stars for store layout & presentation, value for money and overall satisfaction.
Selling what you’d expect given the name, House is a go-to for everything that you can look to fit in your house, from the bathroom through to the dining room, bedroom and kitchen, with even the doghouse covered! With over 160 stores nationally, House offers Click & Collect services, along with free standard shipping on orders over $99, as well as a free gift-wrapping service for that someone special. House’s range of kitchen products cookware, baking sets, knives, appliances as well as utensils and items to help make your kitchen more organised and stylish.
Kitchen Warehouse was rated four stars for product range, checkout experience and store layout & presentation, with three stars for customer service, value for money and overall satisfaction.
While not as readily available as some of the other chains in this list, Kitchen Warehouse does what it says on the tin – focusses on the kitchen – with a wide variety of kitchen appliances, cookware, knives, tableware, drinkware, bakeware and general kitchenware available to purchase. Including a number of different brands and styles, Kitchen Warehouse also offers Click & Collect at its stores, along with free standard delivery on orders over $100.
Target was rated three stars across all categories, including value for money, product range, checkout experience, store layout & presentation, customer service and overall satisfaction.
One of the go-to’s for when you have a bit of shopping to get done, Target stocks products covering all areas of the house, and all members of the family. For those keen on the kitchen, Target stocks a range of appliances – including its own range – as well as items such as tea towels, mixing bowls, dish racks, cooking utensils, food storage containers, cookware and more, with décor and style options also available to spice up the kitchen. Target has over 120 stores around Australia, with a free delivery option on select orders over $60 also available.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
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