<* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column.
^ By clicking on a brand or blue or green button titled ‘details’, ‘shop online’, ‘buy online’ or ‘go to site’, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue or that brand’s website.
Canstar Blue research finalised in August 2023, published in August 2023.
Our review compares personal care clinics on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which personal care clinic they think is best!
Canstar Blue surveyed 378 Australians for their feedback on the services of a personal care clinic(s) they’ve used in the last 12 months (i.e. massage, skin & beauty treatments, tanning, hair removal, etc.).
The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.
Respondents rate their satisfaction with their personal care clinic brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
Overall satisfaction: measures consumer satisfaction with a personal care clinic brand as an individual score NOT a combined total of all criteria.
Quality of service/expertise: the personal care clinic’s staff provided service to a high standard, and were able to tailor care to specific needs.
Value for money: the cost is reasonable for the quality and service of the personal care clinic.
Booking process: the personal care clinic is easy to book an appointment with, with its website and/or app easy to navigate.
Salon/clinic layout & presentation: the store layout of the personal care clinic is easy to move around in, and is clean and tidy.
Product range & availability: the personal care clinic offers a variety of products which are readily available to purchase and/or use on the day.
Range of services: the personal care clinic offers a wide range of services to use.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Top Personal Care Clinic Brand – Australian Skin Clinics
Australian Skin Clinics is a brand that offers a range of services, from skin treatments to laser hair removal, through to cosmetic injectables and body sculpting to tackle areas such as skin pigmentation, acne, ageing and aesthetic-related areas. With clinics available around Australia, you can book online, with a free consultation available for new patients, with Australian Skin Clinics also offering a number of pages online to help answer any questions about what to expect before and after your appointments.
Australian Skin Clinics was rated five stars for value for money and overall satisfaction, with four stars for quality of service & expertise, booking process, salon/clinic layout & presentation, product range & availability and range of services.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
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