Music Streaming

Canstar Blue’s music streaming services review has seen Spotify, Apple Music, YouTube Music, Google Play Music, Amazon Music and SoundCloud Go compared on music and other content variety, additional features, website & app navigation, value for money and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Spotify

Spotify has been rated the best music streaming service in Canstar Blue’s first review, earning five stars in all categories. These include music variety, other content variety, additional features, website & app navigation, value for money and overall satisfaction.

Spotify hits the right notes as best-rated music streaming service

There’s no doubt that the way we listen to music has changed drastically over the years. With the rise of portable music players such as the Walkman in the 80s and then the Discman at the turn of the millennium, listening to music on the go has become the norm. Then MP3 players, especially the iPod, came along and changed everything, eliminating the need to carry around bulky devices and CDs. But as smartphones grew more advanced, storage sizes grew and 4G and 5G mobile technology changed everything once again. Now we listen to music on our smartphones and usually use a music streaming service to access millions of songs by artists from around the world.

With the growing popularity of music streaming services, there is quite a lot of competition around. So, how do you decide which music streaming service is right for you? To help you decide, we surveyed more than 900 Australians for their feedback on their current subscription to a music streaming service or music streaming app and to rate them on a variety of factors. This included variety of music, variety of other content, additional features, website or app navigation, value for money and overall satisfaction. Those which met the minimum required survey sample size of 30 responses are featured in our results.

Our first review revealed Spotify’s music streaming platform is music to many Aussies’ ears. It was the only entry featured to earn a five-star rating for overall satisfaction and all other categories.

Best Music Streaming

Screen shot of Apple music app and Spotify

Here are the best music streaming services in Australia, as rated in Canstar Blue’s inaugural review:

  1. Spotify
  2. Apple Music
  3. YouTube Music
  4. Google Play Music
  5. Amazon Music
  6. SoundCloud Go

Spotify rated best in our inaugural music streaming services review, landing a clean five-star sweep across the board. Apple Music and YouTube followed on four stars for overall satisfaction, while Google Play Music, Amazon Music and SoundCloud Go trailed behind on three stars.

It’s also clear Australians aren’t settling for any ol’ playlist, since most platforms featured in this year’s ratings received just three stars in the majority of individual categories. Value for money seemed to be where people were most satisfied, with SoundCloud Go being the only entry to get three stars, while the remaining services achieved at least four stars. Meanwhile, Aussies seemed most dissatisfied when it came to additional features, with Spotify earning top marks and Apple Music receiving a solid four stars in that category, with the rest on three stars.

What is streaming?

looking down on to phone

Streaming simply means using an internet connection to listen to your music without having to actually download anything. It can be likened to reading a web page without any downloading, or watching YouTube videos instead of downloading a video.

Streaming vs downloading

Why might you choose to stream over directly downloading your music to your device? Streaming provides a more cost-efficient way to access and listen to a huge variety of songs without filling up your phone storage.

It can be easier to carry music saved directly on your phone, tablet or computer, to an extent, if you’re travelling overseas or don’t have reliable internet access. But storing music files can take up a lot of space, especially if you enjoy a wide range of music genres. This can be less than ideal if you also need space for photos, apps, to store other files or if your device doesn’t have much storage capacity in the first place.

Streaming over a WiFi or mobile data connection makes it easy to listen to music and even podcasts, regardless of which device you’re using. You can easily switch from playing music from your mobile app during the commute to work, to listening on a web browser from your laptop or your Bluetooth speakers at home.

Big-data phone plans for music streaming

If you tend to stream music on the go, especially if you travel a lot, you might find you need a reasonable amount of data on your phone plan. While music streaming doesn’t use as much mobile data as video streaming, it does depend on the audio quality. Let’s take a look at some phone plans that have plenty of data packed in so you can stream your favourite songs to your heart’s content.

The following table shows a selection of SIM-only postpaid plans with a minimum of 40GB data on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

The following table shows a selection of SIM-only prepaid plans with a minimum of 40GB data on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Top-Rated Music Streaming

Spotify

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Spotify is perhaps the biggest player in the music streaming space (although Apple Music has recently been giving the Swedish streaming giant a run for its money). One of the platform’s biggest charms is the way it has put considerable effort into personalising your music listening experience (and even your pet’s), from compiling daily mixes based on your most played songs, to providing a variety of playlists catering to a wide range of genres and occasions. You can also create custom editable playlists, which can also be customised by other contributors such as friends.

Spotify also offers social media integration, so you can share what you’re currently listening to across social media, including your Instagram stories. The premium Spotify version gives you ad-free music streaming, access to downloading and allows you to access music outside of your profile country when you travel.

  • Spotify rated best in all categories, including music variety, other content variety, additional features, website and app navigation, value for money and overall satisfaction.

Apple Music

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Apple Music brings together on-demand streaming, your existing music library, local radio stations from around the world and an artist-centric social network in one app. The paid music subscription service gives access to 60 million songs (ad-free) as well as exclusive and original content. You can also watch music videos, search for music by just using lyrics, and listen to curated playlists tailored to suit any mood. And as with many Apple products, you can use Siri to navigate the app and catalogue much faster.

Apple Music is available in iTunes and is compatible with iOS and Android devices.

  • Apple Music scored four stars in all categories, including for music variety, app navigation, value for money and overall satisfaction.

YouTube Music

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YouTube Music lets users enjoy a wide range of albums, singles, remixes and live performances on desktop or via its music app. One of the unique features that helps the streaming service stand out is its ability to let users enjoy a glimpse of what goes into artists’ music videos, giving listeners more than a simple radio-edited version of a track. YouTube Music also allows listeners to find albums, live performances and remixes by searching lyrics or describing the song. You can also check out new recommendations based on your tastes and what’s popular in your area.

  • YouTube Music rated a respectable four stars in most categories, including value for money and overall satisfaction, although it slightly bottomed out on additional features where it got three stars.

Google Play Music

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Like Apple Music, Google’s music streaming service is compatible with any device ─ including iOS and Android devices and desktop web players. Unlike Apple Music, you can upload and access your own personal digital music downloads collection to the platform regardless of whether you’re subscribed to the streaming service.

For a personalised listening experience, Google Play Music provides recommendations based on your current library. Those on the premium plan will also be able to customise their own radio station, with subcategories also available to suit certain moods and activities (i.e. music to listen to help you sleep). Offline listening is also limited to paid subscribers.

  • Google Play Music achieved four stars for value for money, although ended on three stars for overall satisfaction and the remaining categories.

Amazon Music

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After years of selling CDs, vinyl records, audiobooks and a wide range of other products, Amazon finally branched out in 2017 with its own music streaming service- Amazon Music. The Amazon Music app itself is free to download, allowing you to stream music and access thousands of stations and playlists without charge. Users with Amazon Prime membership get additional features such as ad-free and offline listening, unlimited skips and hand-free functionality. These extras are usually part of the paid subscription service, Amazon Music Unlimited.

  • Amazon Music scored four stars for value for money, but landed on three stars for overall satisfaction and the other categories.

SoundCloud Go

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SoundCloud Go is a paid subscription alternative to the freely available SoundCloud. What makes the platform stand out is its ability to let users ‘like’, repost and comment on songs as a way to connect with artists and other fans in real-time. SoundCloud Go also gives listeners access to unsigned and upcoming artists in addition to tracks from major labels, and has a larger repertoire of music and podcasts available. Again, similar to other premium options, SoundCloud Go offers offline listening.

However, if you choose to purchase SoundCloud Go through the Apple app store, expect to pay about 30% more than if you were to get the plan directly with SoundCloud.

  • SoundCloud Go landed on three stars in all categories, including value for money and overall satisfaction.

Other Music Streaming Services

Music streaming is a rapidly growing and changing technology, so the range and quality of music services can change relatively quickly. The services we compared above certainly aren’t your only options – they’re just the most popular at the moment.

Deezer

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Deezer lets users enjoy music from major labels as well as upcoming and unsigned artists. Many of the tracks also display lyrics so you can sing along, with live radio and podcasts also available whenever you need to rest those precious vocal cords.

To access more features, there are several paid plans available. These include Deezer Premium, Deezer HiFi, Deezer Student, Deezer Family and Annual Plan. Similar to other music streaming services, these subscriptions offer ad-free and offline listening, unlimited skips and for the Deezer Family plan, the ability to create up to six profiles.

Tidal

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After being purchased from its original Norwegian owners by Jay-Z, Tidal became the first streaming service owned by recording artists. A major perk of this platform is the exclusive content it unlocks from its artist-owners, including big names like Rihanna, Madonna and more. There’s also been a number of major releases that came out on Tidal before any other streaming or download service, such as Beyonce’s album Lemonade and Kanye West’s The Life of Pablo. The other key feature is the high-quality audio available to premium subscribers, which far surpasses that of its competitors.

In addition to offline listening, users can also access music videos and behind the scenes content. Tidal can be used through a variety of ways, such as through iOS and Android devices, desktop apps and Sonos.

Australians’ music streaming habits

Do you think you have good taste in music like most survey respondents (53%)? Tend to hijack the sound system in the car or at parties, similar to a big handful of Aussies (24%)? Or are you more worried about getting judged on your playlist (13%)? Either way, music streaming services play a major part in our lives and here’s what we found out about Aussies’ listening habits.

Our research shows two-fifths (40%) of people enjoy a free version of a music streaming service before upgrading to the paid version, and a similar number of people believe it’s worth the money (39%). Although it isn’t easy for everyone, with one in four (25%) trying multiple services. A small number of users even said they want to unsubscribe from a particular platform but never got around to it (5%), while a similar number of paying users admit they’re considering downgrading to a free version (7%).

Aside from listening to their favourite artists, one in five people (20%) use their music streaming service to listen to podcasts, while some choose a particular service to check out exclusive artists and music (16%).

Which music streaming service should I get?

Many of the things that make a music streaming service great are subjective to user interests. As most paid services will offer a free trial period, it’s a good idea to take full advantage of this and even sample a few services before investing money in something that you’re not sure you want yet. A few questions to consider include:

  • What device/s do I want to listen to music on? (i.e. mobile app, desktop computer, home audio system)
  • Do I want a family plan?
  • Will I want to be able to access my music overseas while travelling?
  • Do I want to upload, store and play my own collection?
  • Is the music I want to listen to available in the streaming library?
  • What features do I want in my music streaming service?
  • Which music app is easiest for me to use?

It can be expensive to buy a digital version or CD copy of every single album from every single artist you want to listen to. While CDs are now much cheaper than they once were, building up a large music collection this way can add up to a small fortune overtime. It also goes without saying that illegally downloading music isn’t the solution either, after all, artists don’t make music not to make money.

About the author of this page

This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.

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Picture credits: Nikkimeel / Shutterstock.com, / Georgejmclittle / Shutterstock.com.

More about music streaming

  • Best overall: Spotify rated best for overall satisfaction, closely followed by Apple Music and YouTube Music.
  • Best value for money: Spotify was also seen as the best music streaming service for value for money, ranking higher than Amazon Music and Google Play Music.
  • Best website and app navigation: Spotify had the easiest website and app to navigate, followed by YouTube Music and Apple Music.
  • Best variety of music: Spotify again came in number one for music variety, ahead of Apple Music and YouTube Music.
  • Best additional features: Spotify rated best for additional features, with Apple Music and Amazon Music trailing behind.
  • Best variety of other content: Making it six out of six, Spotify again ranked best when it came to variety of other content.

Frequently Asked Questions

Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have a current subscription to a music streaming service or app– in this case, 974 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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