Review of Hello Mobile phone plans

If you’re after a prepaid mobile phone plan in Australia, there are numerous providers to choose from. Like a crowded night market in the heart of Bangkok, the vendors are all jostling for your attention and business. In the prepaid mobile phone plan world, providers are frequently offering more bang for buck.

One provider trying to stand out from the crowd is Hello Mobile. A low-cost carrier owned by TelPacific, it offers several prepaid plans to pick from, all of which come on a no-contract basis using the Vodafone 4G Network. Do they offer the best value around? Read on for our comparison.

What plans does Hello Mobile offer?

As a mobile virtual network operator (MVNO), Hello Mobile offers a large range of mobile plans to suit a lot of different budgets and needs. So say hello to Hello Mobile’s plans here:

Plan Name Price Per Month and Inclusions
Combo $10, $10 inc. value, 50 int’l call minutes $39.90, unlimited calls and texts, 2GB data, 250 int’l call minutes
Eazy $20, $20 inc. value $30, $30 inc. value
VIP $25, unlimited talk and text, PAYG data
Freedom $39.90, unlimited talk and text, 500 mins int’l calls
Unlimited (all include unlimited talk and text) $29.90, 2GB data $39.90, 4GB $49.90, 5GB data $59.90, 6GB data

Source: Hello Mobile

You’d be forgiven for being confused like we were about the array of plans on offer from Hello Mobile. Let’s break them down here:

Combo Plans

As Hello’s most varied plan category, the Combos ask: “Would you like fries with that?” For $10 a month, it’s surely one of the cheapest plans out there. One great bonus is that Hello’s rates for calls are 10c a minute nationally (no flagfall either), 12c for a text and 5c/MB for 4G data. So, $10 could surprisingly get you quite far.
For $39.90 per month, you’ll get unlimited calls and texts, 2GB of data as well as 250 international call minutes. If you’re the type of person who likes a bit of everything with some international minutes sprinkled on top then this plan could be for you.

Eazy Plans

If you like to cruise down the street in your ‘64 like rapper Eazy E does, an Eazy plan may be for you. They offer great flexibility in regards to calls, texts and data – calls are 8c a minute with no flagfall, texts are 12c each, and data is billed at 3c/MB. For $20, that’s potentially up to 250 minutes of calls. Also in this bracket are the Supa plans. These are basically the same as Eazy plans, except they are a 90 day recharge; if you don’t require much use out of your mobile, then these may be for you.

VIP Plan

If you want to call your friends at all hours and feel like a VIP rockstar, then this plan may be for you. With unlimited national calls and texts, for $25 this plan will have you up all night in excitement. On top of this, data is billed at 3c/MB paying as you go, so if your data needs change from month-to-month then you won’t be charged for what you don’t use.

Freedom Plan

If you need the freedom to contact a range of international countries without hefty bills, then this plan may be for you. At $39.90 a month, you’ll get unlimited talk and text here in Australia – as well as 500MB data – and you’ll also receive a generous 500 minutes’ worth of international calls to selected countries. Keep that international supermodel girl or boyfriend on the line for longer.

Unlimited Plans

Set the shackles free with these unlimited plans. No longer are you bound by call or text limits; here you’ll receive both in unlimited quantities, as well as generous helpings of data. Seeing as all plans include unlimited talk and text, you are now essentially paying for data. You’ll pay $29.90 for 2GB, $39.90 for 4GB, $49.90 for 5GB and $59.90 for 6GB. There’s something for everyone in this category.

How do Hello Mobile Unlimited plans compare?

Before jumping into seeing whether Hello Mobile is good value or not, it should be noted that its Combo, Supa, Eazy, VIP and Freedom plans are ‘supa’ hard to compare to the competition. The reason for this is that in these ‘pay as you go’ (PAYG) formations, different providers charge for calls, text and data differently. For example, you might see a $10 plan that includes more features, but they then charge $1 a minute for a phone call. Nevertheless, Hello Mobile offers attractive low-cost PAYG options in many instances. In any case, make sure to refer to the Critical Information Summary of any plan before you dive into it. Today it’s much easier to compare ‘unlimited’ plans, so let’s see how Hello’s stack up below.

$29.90 Plan compared

With 2GB of data, this plan sits reasonably well among the competition. Hello here competes with the likes of OVO Mobile, ALDI Mobile and Kogan Mobile. Hello Mobile loses out here because other carriers can offer the same amount of data for less. However, there’s a varying degree of networks at play, so it’s wise to choose depending on your preferred network (Vodafone, Optus or Telstra).

$39.90 Plan compared

At the $40 mark, this plan beefs up the data inclusions quite a bit. As such, it sits well among the competition. Woolworths Mobile, Optus and ALDI Mobile are all in the standings, and are slightly cheaper, but also offer less data. At $39.90 for 4GB, Hello Mobile stacks up reasonably well here.

$49.90 Plan compared

For close to a pineapple, Hello Mobile competes well in this segment by offering 5GB of data. Here it competes with the likes of Boost Mobile, Kogan Mobile and Lebara. All are pretty much neck and neck, however Boost is on a 28 day recharge, although you get an extra 1GB on weekends, which is a fantastic thought. Hello Mobile is neither a winner nor a loser here.

$59.90 Plan compared

As the king of Hello Mobile’s unlimited plans and at a hair under $60, this plan offers the most data and faces the stiffest competition. Here, Hello Mobile is trounced by Boost and Optus, who offer superior data inclusions for similar money. Plus, as a bonus, with Optus you get free music streaming for a limited time. If you like listening to Eazy E and NWA, then Optus may be the provider for you in this price bracket.

Is Hello Mobile worth the money?

Hello Mobile has a large range of plans – from small, PAYG plans to large unlimited plans with generous amounts of data. Its PAYG plans offer cheap call, SMS and data rates, so it’s hard to say whether one provider is better than the other. However, Hello’s unlimited plans are easier to compare to the competition. Unfortunately, Hello fails to stack up with the best-value providers, who frequently offer more data for less. That’s not to say that Hello Mobile is ‘bad’ value, rather, in a fast-paced competition, there is always going to be at least one provider who offers more of XYZ. This changes on a daily basis, so it pays to always be on the lookout for a better value plan – especially in the prepaid world.

Overall, Hello Mobile unlimited plans are distinctly “middle-of-the-road” when it comes to included value. There are a couple of providers who offer better value, but there are many who offer worse. It’s up to you to decide whether Hello Mobile has exactly what you need at the price you want.

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