Canstar Blue’s hardware store review has seen Home Hardware, Bunnings and Mitre 10 compared and rated on their product range, prices, special deals available, store layout, website usability, customer service, and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. ^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue. Canstar Blue research finalised in April 2022, published in April 2022.
Aussies rated Home Hardware best in Canstar Blue’s hardware store review for the SECOND year in a row, scoring the retailer five-star reviews for customer service, special deals available, store layout & website usability, and overall satisfaction.
Home Hardware hits the nail on the head in hardware store ratings for 2nd year
There are generally two types of people who visit hardware stores. Those who consider themselves handy around the house (28%) and regularly work on DIY home projects (23%) or renovate property (7%). And then, the Aussies who avoid fixing things for as long as possible (10%) or rarely ever finish a DIY project (5%).
Either way, it’s not just the whiff of snags on the grill that eventually pulls customers into their local hardware store, despite almost a quarter (23%) of people admitting to grabbing a sausage sizzle along with their new tools. It turns out, the majority of respondents we surveyed have their own go-to hardware haven (56%), suggesting that we’re pretty loyal when it comes to where we head for our weekend fixes. But if you’re not careful about sticking to a budget while mowing through those aisles, our research shows you might end up spending more than you originally intended, as admitted by 35% of Aussies surveyed.
To help you avoid getting screwed when shopping for your next DIY project, we asked more than 1,900 Australians for their feedback on the hardware stores they made a purchase from in the last 12 months. Respondents rated stores on their product range, prices, special deals on offer, store layout, website usability, customer service, and overall satisfaction. Those that met the minimum required survey sample size of 30 responses are featured in the results.
Home Hardware hammered into the competition in our latest hardware stores review, impressively earning five-star reviews in the majority of categories ─ including overall satisfaction.
Best Hardware Stores
Here are the best hardware stores in Australia, as rated by consumers in Canstar Blue’s latest review:
Home Hardware topped our hardware stores review after rating best for customer service, special deals available, store layout, website usability, and overall satisfaction. However, Aussies still rated Bunnings five stars for its product range and comparative prices.
Top Hardware Store– Home Hardware
Synonymous with the tagline ‘go where the tradies go’ − Home Hardware stocks a wide variety of products for all your timber, building and hardware needs, as well as supplies for gardening, plumbing, lighting, cleaning and pest control. This includes everything from power tools and lawn mowers to heaters, home security systems, BBQs and bug spray. Trade professionals can also head to Home Hardware’s Trade Centre for any gear, materials and advice. Delivery and pick-up options are available.
Home Hardware is part of the Mitre 10 group and one of Australia’s largest independent home improvement and hardware wholesalers. There are nearly 200 stores across Australia, plus an online store that offers home delivery and Click & Collect services.
Home Hardware earned five-star reviews for customer service, special deals available, store layout, website usability, and overall satisfaction. It got four stars for comparative prices and product range.
About the author of this page
This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have made a purchase from a hardware store in the last 12 months – in this case, 1,943 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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