Canstar Blue’s hardware store review has seen Bunnings, Home Timber and Hardware and Mitre 10 compared and rated on their product range, prices, special deals available, store and website layout, customer service and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. ^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue. Canstar Blue research finalised in April 2020, published in May 2020.
Aussies have rated Bunnings Warehouse the best hardware store for the third consecutive time, after rating it a stellar five stars in most categories. These include product range, competitiveness of prices, special deals, store & website layout and overall satisfaction.
Bunnings hits the nail on the head in hardware store ratings
There are generally two types of people who visit hardware stores. Those who consider themselves handy around the house (34%) and regularly work on DIY home projects (27%) or renovate property (8%). And then, the Aussies who avoid fixing things for as long as possible (11%) or rarely ever finish a DIY project (5%).
Either way, it’s not just the whiff of snags on the grill that eventually pulls customers into their local hardware store, despite a quarter (25%) of people admitting to grabbing a sausage sizzle along with their new tools. It turns out, the majority of respondents we surveyed have their own go-to hardware haven (59%), suggesting that we’re pretty loyal when it comes to where we head for our weekend fixes. But if you’re not careful about sticking to a budget while mowing through those aisles, our research shows you might end up spending more than you originally intended, as admitted by 38% of Aussies we surveyed.
To help you avoid getting screwed when shopping for your next DIY project, we asked more than 2,000 Australians for their feedback on the hardware stores they made a purchase from in the last 12 months. They rated stores on important factors such as their product range, prices, special deals on offer, store and website layout, customer service and overall satisfaction. Those which met the minimum required survey sample size of 30 responses are featured in the results.
So, which hardware store hit the nail on the head? Bunnings hammered into the competition in our latest hardware stores review, as the only retailer to achieve full marks for overall satisfaction and in most other categories. These include product range, prices compared to other retailers, special deals and store & website layout.
Best Hardware Stores
Here are the best hardware stores in Australia, as rated by consumers in Canstar Blue’s review:
Home Timber and Hardware
Bunnings topped our comparison as the best-rated hardware store for the third time in a row, after achieving five stars for overall satisfaction and all other categories, except customer service where it got four stars. The only other store to earn full marks was Home Timber and Hardware, which picked up five stars for customer service and four stars everywhere else. Mitre 10 rounded out the results with four stars for overall satisfaction, customer service and store and website layout. It landed on three stars in the remaining categories.
About the winner – Bunnings
Bunnings is a household name when it comes to anything DIY, home improvements and gardening. It even has an unofficial stake in the food industry as a hotspot for tasty sausages.
The retail chain stocks a wide variety of products for all your building and hardware needs, as well as tools and supplies for gardening, plumbing, cleaning, flooring and more. The Aussie icon additionally runs building and DIY workshops for customers to learn a new skill or two. It even provides in-store and at-home services for those who need a hand building furniture and sheds, as well as installing things like lighting, benchtops and hot water systems.
And if that’s not enough, Bunnings Warehouse also has its own YouTube channel which features how-to videos from DIY experts dishing out tips on a wide variety of projects like how to check gas bottle levels, install deck lights, make cheese boards and how to crafty with the kids and more.
Bunnings stores are located all across Australia, in addition to its online store which offers home delivery and click & collect services.
About the author of this page
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have made a purchase from a hardware store in the last 12 months – in this case, 2,206 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.