Canstar Blue’s hardware store review has seen Home Timber & Hardware, Bunnings and Mitre 10 compared and rated on their product range, prices, special deals available, store and website layout, customer service and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. ^ By clicking on a brand or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue. Canstar Blue research finalised in June 2021, published in July 2021.
Aussies have rated Home Timber & Hardware best in Canstar Blue’s latest hardware store review, scoring the retailer five-star reviews in most categories. These include price compared to other retailers, special deals available, website usability, customer service and overall satisfaction.
Home Timber & Hardware hits the nail on the head in hardware store ratings
There are generally two types of people who visit hardware stores. Those who consider themselves handy around the house (31%) and regularly work on DIY home projects (20%) or renovate property (7%). And then, the Aussies who avoid fixing things for as long as possible (11%) or rarely ever finish a DIY project (4%).
Either way, it’s not just the whiff of snags on the grill that eventually pulls customers into their local hardware store, despite almost a quarter (21%) of people admitting to grabbing a sausage sizzle along with their new tools. It turns out, the majority of respondents we surveyed have their own go-to hardware haven (55%), suggesting that we’re pretty loyal when it comes to where we head for our weekend fixes. But if you’re not careful about sticking to a budget while mowing through those aisles, our research shows you might end up spending more than you originally intended, as admitted by 32% of Aussies surveyed.
To help you avoid getting screwed when shopping for your next DIY project, we asked more than 1,700 Australians for their feedback on the hardware stores they made a purchase from in the last 12 months. Respondents rated stores on their product range, prices, special deals on offer, store and website layout, customer service and overall satisfaction. Those that met the minimum required survey sample size of 30 responses are featured in the results.
Home Timber & Hardware hammered into the competition in our latest hardware stores review, impressively earning five-star reviews in the majority of categories ─ including overall satisfaction.
Best Hardware Stores
Here are the best hardware stores in Australia, as rated by consumers in Canstar Blue’s latest review:
Home Timber & Hardware
Home Timber & Hardware has bumped three-year consecutive winner Bunnings off the top of the ratings, as the only retailer to receive a five-star review for overall satisfaction. Bunnings followed close behind on four stars, while Mitre 10 ended on three stars for overall satisfaction.
It’s worth mentioning that Bunnings was the only other retailer to achieve full marks in any category. It rated best for its product range and store layout, and got an additional five stars for comparative price.
About the Winner – Home Timber & Hardware
Represented by two handy canines Rusty and Sandy − Home Timber & Hardware stocks a wide variety of products for all your building and hardware needs, as well as supplies for gardening, plumbing, lighting, cleaning and pest control. This includes everything from power tools and lawn mowers to heaters, home security systems, BBQs and bug spray. Trade professionals can also head to Home Timber & Hardware’s Trade Centre for any gear, materials and advice. Delivery and pick-up options are available.
Home Timber & Hardware is part of the Mitre 10 group, which is said to be Australia’s largest independent home improvement and hardware wholesaler. There are nearly 300 stores across Australia, plus an online store that offers home delivery and click & collect services.
Home Timber & Hardware earned five-star reviews for comparative price, special deals available, customer service, website usability and overall satisfaction. It got four stars for product range and store layout.
About the author of this page
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have made a purchase from a hardware store in the last 12 months – in this case, 1,731 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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