Simply Energy Review and Rates

Simply Energy claims to be one of Australia’s fastest growing energy companies, selling electricity to over half a million households across New South Wales, Queensland, South Australia and Victoria. Simply Energy also sells natural gas to customers in Victoria and South Australia. In addition to its utility services, Simply Energy offers a variety of energy related products, including solar panels, batteries, LED lighting and other energy saving gadgets.

So how does Simply Energy stack up to the competition? In this review, Canstar Blue looks at what Simply Energy offers residential electricity customers. We assess what this might cost average households and whether Simply Energy is the right retailer for you.

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Simply Energy Plans

Simply Energy has some of the quirkiest residential electricity deals on the market, with exclusive energy products for members of certain clubs, as well as offers which include dozens of free movie tickets. Customers who sign up online for Simply Energy electricity or gas often receive bonus credit towards their first bill, typically $25 or $50.

Simply Energy’s two standard plans are the Simply Plus and the Simply Save. These are both available rate plans across all the states the retailer services. The names of its other offers vary across each state.

Simply Save

This is Simply Energy’s basic offer. It’s a variable rate plan that includes a pay on time discount on electricity usage charges for a benefit period of 12 months. The discount customers receive varies across each state (below). Exit fees apply in New South Wales and South Australia, but not in Queensland and Victoria.

State NSW QLD VIC SA
Discount 10% 10% 30% 10%

Simply Plus & Simply Extra

The Simply Plus and Simply Extra deals include a bonus pay on time discount on top of what’s included in the Simply Save plan. While the Simply Plus plan is usually available in most areas, the Simply Extra product tends to come and ago. When available, it tends to offer the highest percentage discount. Not all products will be available in all states and extra fees may apply.

Simply Club Plus

Simply Energy has partnered with various major clubs to offer exclusive deals to their members. These deals include larger discounts than what’s offered to general customers.

  • Simply RACV Plus (VIC): 40% pay on time discount, two year benefit period, no exit fees
  • Simply NRMA Plus (NSW): 18% pay on time discount, two year benefit period, no exit fees
  • Simply RACQ Plus (QLD): 18% pay on time discount, two year benefit period, no exit fees
  • Simply RAA Plus (SA): 18% pay on time discount, two year benefit period, no exit fees

Keep in mind that with these offers, Simply Energy may require eligibility criteria checks. You will need to contact Simply Energy for more information.

Simply Gold Class/Movie Plus

This deal rewards customers with Gold Class or standard movie tickets. It’s a two year contract and applies the same discounts as the Simply Save plan. It is not available in Queensland.

  • VIC Simply Gold Class Plus: Get up to 16 Gold Class movie tickets at Village Cinemas over the two-year contract period. There are no exit fees. A 30% conditional discount is also available.
  • NSW Simply Gold Class Plus: Get up to 16 Gold Class movie tickets at Event Cinemas over the two-year contract period. Exit fees do not apply. A 10% conditional discount is also available.
  • SA Simply Movie Plus: Get up to 32 (traditional) or 16 (Gold Class) movie tickets at Event Cinemas over the two-year contract period. Exit fees apply. A 10% conditional discount is also available.

Simply Energy has also previously teamed up with Australian sports clubs to offer deals to supporters. These have included South Sydney Rabbitohs and Hawthorn Football Club. Deals usually just include $100 vouchers to spend at the club’s megatore. If this is of interest, be sure to ask Simply Energy about these offers. These plans tend to come and go periodically.

Simply Energy Sports Deals

Simply Energy is an official sporting partner of the Hawthorn Football club and the South Sydney Rabbitohs. These deals have the same discounts as the Simply Save, but include bonus credit, invitations to exclusive events, electricity account credit and the chance to win major prizes. These are limited time offers, so if you’re interested, be sure to get in quick.

  • Simply Hawks 2017 Plus: This deal is exclusive to Victorians. Customers on this plan receive a 30% pay on time discount on electricity usage charges, $50 Online welcome credit, $75 anniversary credit 12 months after signing up, and the chance to win an Audi Glacier White A1. Customers will also be invited to Simply Energy’s Pre-game Power Hour, where you can mix with players from Hawthorn.
  • Simply Rabbitohs 2017 Plus: This plan is exclusive to New South Wales customers. On this deal, you’ll receive a 10% pay on time discount, $50 Online Welcome Credit, $50 Anniversary credit after 12 months, a chance to win a major prize (yet to be revealed) and an invitation to Simply’s Pre-game Power Hour, where you can mix with the team’s players.

Simply Energy Rates

In addition to its interesting deals and bonuses, Simply Energy electricity rates remain pretty competitive. In fact, it is generally one of the cheapest options in the states that it serves. However, be sure to get a quote for your suburb before jumping in.

To offer a guide as to the cost of Simply Energy and other retailers, we calculate the annual cost of each retailer’s main products. Below we list what you can expect to pay with Simply Energy across all plans, excluding its exclusive club deals. The following annual costs are based on a single rate tariff for an average five person household living at a selected postcode in each state. For a specific quote for your suburb, please use our energy comparison tool above.

Simply Energy Electricity Prices Victoria

Electricity plan Discount Annual cost
Simply RACV Plus 40% $2,344.50
Simply Plus 35% $2,506.54
Simply Gold Class Plus 30% $2,668.58
Simply Save 30% $2,668.58
Costs based on annual usage calculations using statistics from AER for a five person household on the Citipower network, Feb 2018.

As we mentioned, Simply Energy is usually one of the cheapest retailers in our Victoria price comparison. Keep in mind that these prices are based on the CitiPower network and prices vary across different networks.

Simply Energy Electricity Prices NSW

Electricity plan Discount Annual cost
Simply NRMA Plus 18% $2,518.96
Simply Plus 15% $2,599.49
Simply Gold Class Plus 10% $2,733.71
Simply Save 10% $2,733.71
Costs based on annual usage calculations using statistics from AER for a five person household on the Ausgrid network, Feb 2018.

While usually not the cheapest, Simply Energy is also competitive in the Sydney area. See the full price comparison for NSW here. Keep in mind these prices are based on the Ausgrid network, which covers Sydney and parts of northern NSW. Customers on other distribution networks may have different rates.

Simply Energy Electricity Prices Queensland

Electricity plan Discount Annual cost
Simply RACQ Plus 18% $2,075.23
Simply Plus 15% $2,138.83
Simply Save 10% $2,244.82
Costs based on annual usage calculations using statistics from AER for a five person household on the Energex network, Feb 2018.

These prices are based on the Energex network covering South-East Quensland. Customers in rural Queensland are on the Ergon distribution network and receive different rates. See our electricity cost comparison for Queensland here.

Simply Energy Electricity Prices South Australia

Electricity plan Discount Annual cost
Simply RAA Plus 18% $3,168.86
Simply Plus 15% $3,272.81
Simply Movies Plus 10% $3,446.03
Simply Save 10% $3,446.03
Costs based on annual usage calculations using statistics from AER for a five person household on the SA Power network, Feb 2018.

Simply Energy is typically not the cheapest retailer in our SA electricity retailer price comparison, but it remains relatively price competitive. It is also a top-performer in our customer satisfaction ratings for SA.

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Simply Solar Plus Package

Simply Energy has partnered with True Value Solar to offer customers a comprehensive solar deal. Customers receive a solar system complete with panels and an inverter. Customers also receive a massive 14c/kWh feed-in tariff for two years, plus the same pay on time discount that’s included in the Simply Save deal. Prices start at $5,599 (incl GST) for a 5kW system.

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Solar batteries

Simply Energy sells the popular Tesla Powerwall to compliment your solar power system. The True Value Solar inverter included as part of the Simply Solar Plus package is compatible with the Powerwall. This means that even if you’re not ready to commit to a battery now, your system is ready if you do decide to invest in a battery later on.

Energy efficient products

Simply Energy has an online store where you can buy efficient LED bulbs, batteries, chargers, usage monitoring devices, security cameras, efficient shower heads and much more. You do not need to be a Simply Energy utility service customer in order to use its online store.

Energy check-up

Simply Energy offers a free online energy check-up. With your bill handy, go to the Simply Energy website and answer eight questions. It will then produce a report for you, indicating what might be contributing to a larger than expected bill and steps you can take to minimise your usage.

MyAccount

MyAccount is an online management tool for Simply Energy customers. It can be accessed through the online portal or by downloading the Simply Energy app. With MyAccount you can:

  • Pay your bills
  • View payment history
  • Monitor your daily energy usage
  • Update contact details
  • Register for e-billing
  • Opt-in for direct debit

In order to access MyAccount, you will first need to sign-up, so have your account details and contact information handy.

Is Simply Energy right for me?

Simply Energy seems a reasonable choice of retailer for most residential and small business electricity customers. It’s a consumer-friendly retailer with interesting offers, competitive rates, and a range of services to help you manage and reduce your energy consumption. Simply Energy is an especially appealing choice if you’re a member of one of its partnered clubs. That said, even if you receive a member’s bonus discount, be sure to compare rates and shop around to make sure you’re getting the best price on energy.

The other thing we should note is that customers need to be weary of exit fees. Some Simply Energy plans have them, others do not. Be sure to read the energy price fact sheet so you’re sure of what you’re getting into. To see how Simply Energy customers rate this retailer, check out our electricity and gas customer satisfaction ratings.

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What do customers think about Simply Energy?

In 2017, South Australian energy customers gave Simply Energy 5 out of 5 stars for Overall Customer Satisfaction.

For the third time in four years, South Australians have rated Simply Energy highest for overall electricity customer satisfaction. It achieved five stars on bill & cost clarity, customer service and value for money.

Simply Energy Electricity South Australia

Canstar Blue
Rating:
Award: Overall Satisfaction
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