Compare Australia’s biggest gym chains to find the best match for your health and fitness goals.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in June 2016, published in June 2016.
Everyone likes to look and feel their best and for many people, getting there will start with signing up to a gym. Sure, you can run around your local suburb or use your cat to replicate lifting weights, but there’s nothing like the supportive and positive atmosphere of a good gym to help you achieve your health and fitness goals. But which gym chain is best suited to your personal requirements and taste? There is a big difference between them, so the last thing you’ll want to do is sign up to a costly membership with the wrong one.
That’s why Canstar Blue annually surveys hundreds of gym-goers across Australia to find out which gyms are rated the highest on factors like their equipment & facilities, staff availability, social atmosphere and value for money. This year, the majority of chains rated only three stars overall, which suggests the average gym member can be hard to please. The only chain to score five stars overall was Jetts, returning to the top of table after an absence of two years. It means Jetts has now earned our award for gyms three times – a strong indicator that it’s meeting the demands and expectations of its members.
Our survey of more than 800 gym members found the average membership cost to be $65 per month, with adults aged in their 30s spending the most ($70). Whether or not this represents good value for money or not will depend on what you’re getting out of your membership (i.e. do you visit the gym as often as you thought you would, and do you feel better about yourself after working out?). We found that:
There’s no doubt that an encouraging atmosphere can help you on your path to healthier living, but working out in front of other people can also be quite daunting. Our survey found that 31% of adults find it embarrassing, while 22% of respondents have felt pressured into buying extra items at the gym, like protein supplements or personal training sessions. This emphasises the importance of doing your research and finding a gym chain that best reflects your character and workout preferences.
Gym-goers fall into a few different categories, including those who simply like to get their head down on the cross-trainer or treadmill, and those who like to socialise with other members and spend more time talking than pumping iron. But overall, what drives customer satisfaction at a gym? Our survey found the following factors in order of importance:
Clearly, there are a lot of factors for the gym chains to get right if they are going to keep their members happy – which might help explain why six out of nine gyms scored just three stars out of five.
A good gym will set you on the path to a healthier lifestyle, but like any situation in which you are surrounded by other people, there are several things that are likely to frustrate you. What are the top pet peeves of Aussie gym members? Our survey found:
Just 13% of gym members said they have no pet hates, while 4% cited other reasons for getting them worked up.
At the end of the day, it’s hard to get the most out of your gym membership if you’re not completely happy and comfortable in your surroundings. If you’re looking to join a gym for the first time, or considering switching to a new one, we hope our customer ratings provide helpful.
Canstar Blue commissioned Colmar Brunton to survey 6,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who are members of a commercial gym and pay for the membership themselves – in this case, 841 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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