Online-Only Energy Plans Explained

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The internet is a weird place, and if it’s not something you grew up with, navigating it can be tricky. And while most of us are around the concept of online shopping, what many may not know is that nowadays, you can even put an energy plan in your virtual shopping cart. We’ve rounded up some of Australia’s online-only energy providers and deals, and explain what you need to know about this relatively new way of purchasing power. As you’ll see, choosing an ‘online-only’ energy plan could be the key to getting the best deal you can. What do we mean by online-only?

What do we mean by online-only?

The definition of online-only varies between electricity retailers. For some, it means they strictly conduct customer service over the internet and through personalised apps, while for others it means they simply favour this business model because it’s cheaper not to operate a physical call centre (or at least, a limited one). Some providers listed below also offer different plans to their dial-up customers, though in most cases, the online sign-up plans hold better value. We’ve provided descriptions below of what to expect from each retailer.

Online-Only Energy Plans

Here’s a list of power providers in New South Wales, Victoria, Queensland and South Australia that are either online-only, or offer a product only available through their website.

  • Energy Locals
  • ReAmped Energy
  • Momentum Energy
  • OVO Energy
  • Origin Energy
  • Nectr
  • Discover Energy

Energy Locals

Energy Locals may operate in NSW, Victoria, Queensland and South Australia, though it is still a relatively small, lesser-known energy provider. It has a deal called the Online Member, which is only available through its website. Customers are given access to wholesale electricity prices, though this comes at the expense of a small monthly membership fee. This plan requires retailers to self-service, manage their power accounts through the web, and is 100% carbon offset.

Here are the Energy Locals plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Energy Locals plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Energy Locals plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Energy Locals plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

ReAmped Energy

ReAmped Energy initially launched in Queensland, but has now expanded to provide its signature “simple” no-discount energy deals to those in NSW and SA, too. Wherever you’re from, you’ll have to sign up online to join ReAmped Energy. Households must also agree to receive online communications and bills via email, and pay their totals directly by credit/debit card. ReAmped Energy refers to itself as ‘Australia’s first fully-online electricity retailer’.

Here are the ReAmped Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the ReAmped Energy plans on our database for SE QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the ReAmped plans on our database for South Australia. This is a product from referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Momentum Energy

Electricity and gas retailer Momentum Energy has launched a product in Victoria which is only available to those who sign-up online. This is the retailer’s most competitive offer in the state, which is to say thanks to customers who upkeep their own electricity plans. Customers on this plan agree to direct debiting when paying their bills, as well as e-billing and e-communication. This plan is appropriately named Self Serve.

Here are the Momentum Energy plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Momentum Energy plans on our database for VIC. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Momentum Energy plans on our database for SA. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

OVO Energy

Following a slew of retailers favouring the online-only business model, OVO Energy has emerged with an online-only business model with a distinct twist. Much like the other online deals, customers will sign-up online, pay by direct debit and receive monthly bills via email. For the time being, OVO is only servicing select NSW households, with its single offer coming with non-negotiable bill smoothing. This means your retailer estimates how much energy you’ll use that year and what that’ll cost, splitting that down into equal monthly payments. What’s unique about OVO is that it rewards accounts that are in credit by paying a 3% interest on that balance.

Here is the OVO Energy plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the OVO Energy plan on our database for Victoria. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the OVO Energy plan on our database for SE QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the OVO Energy plan on our database for South Australia. This is a product from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Origin Energy

Australia’s largest retailer, Origin Energy, is offering its cheapest plan to customers that sign-up online. The Max Saver – Online Special is not available to households looking to join through the call centre, with this retailer rewarding those that are lessening the load on its call centres with extra savings off the reference price/VDO. On this plan, customers will be required to sign up online, receive their bills and letters by email, download the Origin app and pay their power bill monthly. You will also be required to install a smart meter, if you don’t already have one. This deal is available in NSW, Victoria, South Australia and Queensland.

Here are the Origin Energy plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Origin Energy plans on our database for Victoria. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Origin Energy plans on our database for SE QLD. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Origin Energy plans on our database for South Australia. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Nectr

Nectr is an emerging retailer with a “100% digital” focus. That’s to say, signing up, account management and payment is all done online with this retailer. That’s not to say this energy company doesn’t have a phone line, it simply means that this company’s efforts are likely to translate into bettering their online service, rather than dial-in. Nectr is currently only servicing NSW and QLD, offering plans with comparatively low fixed rates for 12 months. One of its offers also comes with the promise of fully carbon offset energy usage. Customers who are interested in Nectr should also know that this retailer bills monthly.

Here are the Nectr Energy plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Nectr Energy plans on our database for SE QLD. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Discover Energy

Discover Energy emerged in mid-2019, offering customers in NSW and south east Queensland a somewhat unique approach to energy. Customers interested in Discover Energy will have to fulfill a few sets of criteria; they’ll have to sign up online, manage e-billing and agree to online-only correspondence. Not only does Discover prioritise online account management and sign-up, it also claims to put “green at the forefront of business”. What does that mean? This retailer is also helping its customers choose solar products, with the promise of a tailored energy plan to best suit their system. Currently, this provider has two offers available in each state it serves, with seemingly generous guaranteed discounts on both.

Here are the Discover Energy plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Discover Energy plans on our database for SE QLD. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Discover Energy plans on our database for SA. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Plans with online sign-up benefits

sign up button

While the plans listed above are typically only available when signing up on a retailer’s website, there are a handful of energy deals that although available to customers signing up through call centres, carry extra benefits to those signing up online. These are those plans:

  • CovaU: Sign-ups to CovaU will receive a $50 bill credit when signing up through this provider’s website. Gas customers will receive an additional $50, totalling $100.

Providers that favour online service to phone

For some other electricity retailers, whilst it’s not essential for customers to sign-up online, they still operate through a heavy web-based focus. Some of the providers below may have websites designed for easy online account management, while others may have specific apps developed from which to monitor power usage. Follow the links for more information.

Something to note

No matter how much an energy company talks about its online-only business model and that all communications must be handled online, industry regulations mean that all energy companies must maintain an active phone line. Some are better at hiding their phone number than others! In some cases, you may find no one answers the phone, but you’re instead invited to leave a message.

Can I trust an online energy deal?

With so much distrust of the internet, we understand that it may be scary to just input your credit card details into a site you’ve never heard of. For that reason, it’s best to take precaution and do your research before signing up to anything. If that provider is listed in our comparison tool, for instance, you can rest assured that it’s a credible company that has undergone validation checks.

With everything from life insurance to getting a home loan able to be done online nowadays, it certainly puts into perspective how regular web-based life admin can be. If you can get a better deal online than what you’re offered over the phone, there’s no real reason not to dive right in – just make sure you’re reading the fine print.

Image credits: Krisana Antharith/shutterstock.com, Pranch/shutterstock.com

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