Body Wash


Canstar Blue’s 2019 body wash review has seen Cetaphil, Dove, Aveeno, Nivea, QV, Lux, Thankyou, Dettol, Radox, Original Source, Palmolive, Johnson’s, Lynx, Coles, ALDI Juliet and Sukin compared on customer satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Cetaphil

Cetaphil has topped Canstar Blue’s body wash ratings, earning five-star reviews for feel on skin and overall satisfaction. It received four stars on effectiveness, consistency, packaging and value for money, as well as three stars for smell.

Cetaphil cleans up best in body wash ratings

Showers aren’t just for singing while imitating dramatic music videos in our heads. It’s also a time to lather up your favourite body wash, helping your skin feel softer and smell a whole lot better. Plus, there’s an exciting variety of shower gels, creams, oils, and extra exfoliating and moisturising formulas out there. And let’s not even start on the wide range of scents.

In the second year of our body wash ratings, Canstar Blue has surveyed more than 1,700 Aussies to find out which brands are scrubbing up best – and which just stink! Brands were rated on their effectiveness, feel on skin, consistency, smell, packaging, value for money and overall satisfaction. The feedback we’ve received is reflected by the star ratings you see above.

While 16 brands made the cut, Cetaphil had a smooth win as the only brand to get five stars for overall satisfaction. It also earned five stars for feel on skin, and rated four stars on effectiveness, consistency, packaging and value for money. Although when it came to smell, the brand seemed to be a little on the nose with a score of three stars in this category.

Best-Rated Body Wash

Best body wash 2019

The 16 brands in our 2019 body wash review were rated in the following order for overall satisfaction:

  • 1st Cetaphil
  • 2nd Dove
  • 3rd Aveeno
  • 4th Nivea
  • 5th QV
  • 6th Lux
  • 7th Thankyou
  • 8th Dettol
  • 9th Radox
  • 10th Original Source
  • 11th Palmolive
  • 12th Johnson’s
  • 13th Lynx
  • 14th Coles
  • 15th ALDI Juliet
  • 16th Sukin

Cetaphil is bathing in its first win, being the only brand to score five stars for overall satisfaction. Dove, Aveeno, Nivea, QV, Lux, Thankyou, Dettol, Radox, Original Source, Palmolive, Johnson’s, Lynx and Coles all received four stars for overall satisfaction, while ALDI Juliet and Sukin had to settle for three stars apiece.

But that’s not to say the other brands didn’t manage to soak up some five-star ratings success this year. QV earned a win alongside Cetaphil when it comes to feel on skin, and again joined Dove with five stars for effectiveness. ALDI Juliet was the only brand to get five stars on value for money, similar to Thankyou in terms of packaging. Aveeno and Lux got five-star ratings for consistency, with Lux also receiving top marks on smell, alongside Original Source.

Now, let’s look at what consumers found to be most important when buying body wash.

What to consider when buying body wash?

Bottles with scrub and hand-made soap

When it comes to body wash, there are several key factors to think about. Our survey identified the following drivers of satisfaction, listed in order of importance:

  • Feel on skin: 33%
  • Effectiveness: 18%
  • Value for money: 18%
  • Packaging: 13%
  • Consistency: 12%
  • Smell: 7%

Just before we unpack the above factors, this is what else our survey revealed:

Feel on skin

Body wash aims to clean your skin and in turn, helps leave it feeling soft. As it’s typically used every day, it shouldn’t make your skin dry by stripping off your natural oils or sting when you apply it. For different skin types – sensitive, dry or oily – you’ll find specific options targeting these factors.

  • Cetaphil and QV received five stars for feel on skin, with majority of brands getting four stars, except for Original Source, Lynx, Coles, ALDI Juliet and Sukin which rated three stars.


This year, effectiveness was rated as the second most important driver of satisfaction when it comes to body wash. Why bother with it if it’s not doing the job? 48% of survey respondents said they’ve tried different brands and if our review is anything to go by, there are plenty of options in the pool of body washes. So, if one brand doesn’t cut it, it’s easy to switch.

  • Dove and QV scored the highest with five stars, although most brands received three stars while Cetaphil, Lux, Thankyou, Dettol and Radox recorded four stars.

Value for money

Getting good value for money is important for a product that’s usually used every day. Our survey found that 14% of Aussies always buy the cheapest brand. Certain skin concerns might also influence whether a product is value for money, which can result in extra costs. For example, a quarter of shoppers (25%) head towards options with additional benefits, such as exfoliating and moisturising, while 15% buy a specific brand for sensitive skin.

  • ALDI Juliet was the only brand to get five stars for value for money, with the majority of brands receiving four stars. Aveeno, QV, Thankyou, Lynx and Sukin rated three stars.


bottle with cream on light background

Packaging can make a difference to the overall experience of using body wash. While it doesn’t directly affect the end result, having a bottle that’s easy to hold, pour and use is a plus. Even one that suits the ascetic of your bathroom can make you buy one brand over another.

  • Thankyou was the only brand to receive a five-star rating for packaging, with most achieving four stars except Coles, ALDI Juliet and Sukin which got three stars.


Body wash comes in a range of textures, so you’d want to find one that makes you want to lather up every time you shower or bathe. Whether you like formulas that are silky smooth or with exfoliating beads, there are different options out there. However, no one enjoys a consistency that feels lumpy or gritty.

  • Aveeno and Lux earned five stars for consistency, with most brands getting four stars except for Lynx, Coles, ALDI Juliet and Sukin on three stars.


wood charcoal on dark wood

While smell was deemed the least important driver of satisfaction in this year’s survey, 37% still said they like to try different scents/flavours of body wash. When asked which scent they most recently purchased, 38% of respondents indicated fruit, followed by floral (34%), vanilla (23%), honey (18%), unscented (16%), woody (10%), musk (8%) and coffee (4%).

Many brands offer a variety of fragrances for different scent preferences, so having the option to change it up from time to time – but being able to stick with the same brand – is a plus. After all, you’re the only one who ‘nose’ what’s best for you.

  • Lux and Original Source stood out with five-star ratings, followed by an even split between seven brands which got four stars and the remaining half were left on three stars.

We hope you’ve found this guide helpful! If your current body wash isn’t up to standard, why not try one of the brands at the top of our ratings.

About the author of this page

Megan Birot

This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.

Body Moisturiser Reviews

Picture credits: Africa Studio/, TORWAISTUDIO/, showcake/

More about Body Wash

Our latest customer satisfaction research on body wash saw a number of brands rated best in different areas:

  • Best Overall: Cetaphil was clear winner for overall customer satisfaction, ahead of Dove and Aveeno.
  • Best Feel on Skin: Cetaphil was also rated best for feel on skin, leading the way from QV and Dove.
  • Best Effectiveness: QV was rated best for effectiveness, followed by Dove and Lux.
  • Best Value: ALDI Juliet was deemed best for value for money, closely followed by Dettol and Coles.
  • Best Packaging: Thankyou was rated best for packaging, followed by Dove and Lux.
  • Best Consistency: Lux was rated best for consistency, ahead of Aveeno and QV.
  • Best Smell: Original Source was the best-rated for the smell of its products, with Lux and Thankyou next in line.

Frequently Asked Questions

Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased and used body wash or shower gel in the last 3 months from a supermarket or pharmacy – in this case, 1,727 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Latest Health & Beauty Articles

Protein Bars Compared Guide

Protein Bars Compared

Protein bars can be good for you, but it’s important to know exactly what you’re eating. So read this guide before eating your snack.

– Read more

Sunscreen for different skin tones

We know talking about sunscreen isn’t always hot stuff. But believe it or not, sun safety is not just about the old ‘slip, slop, slap’. Guidelines around how to apply sunscreen actually vary between different …

– Read more

Multitasking Makeup (Foundation) with SPF

There’s nothing women love more than multitasking – and on the agenda for this summer is protecting our skin, and looking good while we do it. Luckily, there is a new breed of makeup foundations …

– Read more

After Sun Products Buying Guide

Summer is always just around the corner when you live in Australia – which means the sun is likely out and shining and it’s time to hit the beach. But not before you perfect your …

– Read more
Creatine guide

Creatine Supplements Explained

The world of supplements can be a tricky one to navigate, especially as there’s more on offer than just protein. Shelves on shelves are stocked with pre-workouts, post-workouts, BCAAs, pills and all forms of other …

– Read more