Best-Rated Hand Sanitisers


Most Satisfied Customers | Palmolive

Aussies have rated Palmolive as the top pick in Canstar Blue’s latest hand sanitiser ratings, with five-star reviews for scent, texture & consistency, packaging and overall satisfaction.

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How we rate hand sanitiser

Our review compares hand sanitisers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which hand sanitiser they think is best!

Canstar Blue surveyed 1,337 Australians for their feedback on the instant hand sanitiser(s) they’ve purchased and used in the last six months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their hand sanitiser brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a hand sanitiser brand as an individual score NOT a combined total of all criteria.
  • Effectiveness: the hand sanitiser was effective at leaving hands clean and sanitised without residue.
  • Value for money: the cost of the hand sanitiser was reasonable given the quality and quantity of the product.
  • Scent: the scent of the hand sanitiser was pleasant and not overwhelming, or had no distinctive scent if marked unscented.
  • Texture & consistency: the texture of the hand sanitiser was as described for its type (i.e. gel, spray, etc.) and could be easily applied to the skin.
  • Packaging: the hand sanitiser packaging was easy to use and store, and came with sufficient information and instructions.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

• Palmolive
• Sukin
• ALDI Tricare
• Dettol
• Aquim
• Purell

Find more detailed information on our Most Satisfied Customer methodology.

Top Hand Sanitiser Brand – Palmolive

Palmolive hand sanitiser

Palmolive focuses on using natural ingredients and extracts that are responsibly made and sourced in all of its products. Its hand sanitiser range is non-sticky, rinse free and aims to leave your hands feeling refreshed after use. Palmolive offers a range of hand sanitiser products that come in a variety of scents including mint & eucalyptus, fig & coconut, and Japanese cherry blossom. Palmolive also offer a hydrating mist sanitiser spray and a mini travel pack. Most hand sanitisers are packaged in either 48mL, 60mL, 110mL or 950mL bottles.

  • Palmolive was rated five-stars for scent, texture & consistency, packaging and overall satisfaction, with four stars in the remaining categories of effectiveness and value for money.

Does hand sanitiser kill germs?

According to the Australian Department of Health, alcohol-based hand sanitisers kill a broad spectrum of bacteria and viruses, but not all germs. That’s why health experts still recommend washing your hands with soap and water whenever you can, which is much more effective at removing certain kinds of germs, like Cryptosporidium and Norovirus. These germs cause sicknesses that come with highly unpleasant gastrointestinal and respiratory symptoms – definitely best avoided!

Does hand sanitiser expire?

Hand sanitiser generally expires in between two and three years. Each product is different, so it’s important to check the label on your individual bottle. While it’s still safe to use hand sanitiser after the expiration date, it will likely be less effective at killing germs and bacteria. Your best bet is to use a hand sanitiser that contains over 60% alcohol. This will ensure that the alcohol content doesn’t diminish too quickly after breaking the seal, keeping the product effective for longer.

About our consumer experts

Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She is currently studying a Bachelor of Journalism at the University of Queensland and has written for a variety of different organisations and publications for multiple years.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the previous winners of Canstar Blue’s hand sanitiser review:

  • 2022: Dettol
  • 2021: Thankyou
  • 2020: Sukin

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