Hand Soap Reviews

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Compare hand soap brands Pears, Lux, ALDI Tricare, Dove, Dettol, Thankyou, Palmolive, Balnea, Nivea, Coles and Woolworths Essentials on their effectiveness, feel on skin, value for money, scent, packaging design and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Pears

Pears has topped Canstar Blue’s hand soap ratings, achieving five stars on effectiveness, feel on skin, scent and overall satisfaction. It earned four stars for packaging design and three stars on value for money.

Pears scrubs up best in hand soap ratings

Hand washing isn’t the most exciting task, but it’s one that we must be diligent about since it’s still the best way to help stop the spread of germs. Assuming that you keep up with washing your hands, do you have a brand that you’re committed to? You might think ‘aren’t all brands the same?’ But it seems not. While any decent soap should kill off most germs from your skin, typically this is where the similarities end, so our customer ratings are here to help bring these differences to light.

In our inaugural hand soap review, Canstar Blue surveyed thousands of consumers to find out how they rate the soap they’ve most recently purchased. Brands were put to the test on key factors such as effectiveness, feel on skin, value for money, scent and packaging design.

While 11 brands received the minimum sample size to be included in this year’s comparison, it was Pears that washed its hands of the competition with five stars for overall customer satisfaction. It also got five stars on effectiveness, feel on skin, and scent.

Pears Products

The 11 brands in our hand soap review were rated in the following order for overall satisfaction:

  • 1st Pears
  • 2nd Lux
  • 3rd ALDI Tricare
  • 4th Dove
  • 5th Dettol
  • 6th Thankyou
  • 7th Palmolive
  • 8th Balnea
  • 9th Nivea
  • 10th Coles
  • 11th Woolworths Essentials

Lux, ALDI Tricare, Dove, Dettol, Thankyou, Palmolive, Balnea and Nivea all received four stars for overall satisfaction, while supermarket giants Coles and Woolworths were left with three. There were a number of other noteworthy results including ALDI Tricare being the only brand to achieve five stars on value for money and Thankyou being the only one with five stars for packaging design. Along with this year’s winner, Thankyou also scored five stars on scent.

What to consider when buying hand soap?

Unbranded Handsoap

When it comes to hand soap, our survey indicated the following drivers of customer satisfaction, listed in order of importance:

  • Effectiveness: 36%
  • Feel on skin: 25%
  • Value for money: 19%
  • Scent: 16%
  • Packaging design: 4%

We’ll look into each variable next, but first, here’s what else our survey revealed:

Effectiveness

Effectiveness is key when it comes to hand soap because what’s the point of washing your hands if the soap isn’t doing its job? The ingredients in soap are aimed to kill germs and help prevent the spread of cold and flus, plus any other nasty stuff. With 63% of survey respondents indicating that they’ve tried multiple hand soaps, there’s certainly plenty of choice in the market, making it easy to switch if one brand doesn’t cut it.

  • Pears got five stars on effectiveness, while Lux, ALDI Tricare, Dove, Dettol, Thankyou and Palmolive got four stars and the rest were left on three.

Feel on skin

Handsoap Soapy

No one enjoys soap that leaves your hands feeling dry, or stings your skin. Typically, brands add additional moisturising or exfoliating ingredients to help keep your skin feeling soft. There are also a number of brands that offer different textures while others market hypoallergenic soap for those with sensitive skin. In our survey, 35% of adults said they buy sensitive hand soap.

  • Pears was the only brand to get five stars for feel on skin.

Value for money

A bar of soap doesn’t cost an arm and a leg, but you might still want to find one that’s good value for money. Our survey found that a third (30%) buy the cheapest brand, which leaves the rest spending a little extra for soap they prefer.

  • It wasn’t easy for brands to win over customers on value, with most getting three stars. ALDI Tricare was the only one to rate five stars, while Lux, Balnea, Coles and Woolworths Essentials got four stars apiece.

Scent

Handsoap Scent

Most brands offer a range of different scents from floral fragrances to exotic aromas. Whatever takes your fancy, there’s sure to be something out there that pleases your flavour palette. It’s also possible to go fragrance-free, in particular with soaps targeted at sensitive skin.

  • Pears and Thankyou achieved five stars for scent in our review, with the rest on either four or three stars.

Packaging design

While this last satisfaction driver doesn’t directly affect the product itself, it helps with the overall experience. Stocking your bathroom with soaps in luxe bottles and fun designs might enhance the mundane task and help impress your guests.

  • Thankyou got five stars in this category, while Balnea, Coles and Woolworths Essentials got three stars, with the rest on four.

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Frequently asked questions

Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have I have purchased and used hand soap in the last 3 months – in this case, 2,190 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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