Smart Energy Review & Rates

Smart Energy is one of the latest power companies to join the retail market in Australia. Originally trading as a solar installer under Smart Energy Group, the retailer has since expanded its services to residential electricity plans in Queensland and New South Wales under the retail arm Smart Energy.

Owned and operated in Australia, the provider claims to offer cleaner energy options at ‘fantastic rates’ for Aussies, with a goal to ‘save the planet, one roof at a time’. It has set out to do this with its solar feed-in tariffs and carbon neutral power options. Smart Energy aims to make clean energy easier to access for households, but is that the case? Canstar Blue takes a look into how its plans work to see if Smart Energy is the right energy provider for you.

Smart Energy Prices

Here are the estimated costs for Smart Energy in New South Wales and Queensland. Use our comparison tool for a specific quote based on your location and circumstances.

Smart Energy Prices NSW

Here are Smart Energy’s plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Smart Energy Price QLD

Here are the Smart Energy’s plans on our database for SE QLD. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Smart Energy Plans

Smart Energy has launched in NSW and QLD with one market offer. Coined the ‘Feel Good’ plan, this product aims to be a smart choice for people looking to save some money, and the planet too. Like many retailers on the market at the moment, Smart Energy has also followed suit in foregoing conditional discounts on its plans, instead offering competitive base rates.

Feel Good

The Feel Good plan offers variable rates on a no contract term. This offer comes with no exit fees, lock-in contracts or credit card fees. It also comes 100 per cent carbon neutral, meaning that all the emissions generated from electricity will be offset by Smart Energy, for no extra cost.

Smart Energy Electricity Prices

To offer an idea of how Smart Energy compares on price to other electricity retailers, Canstar Blue regularly assesses electricity plans to show what households can expect to pay. We’ve calculated estimated annual bills in each state for households signed up to each Smart Energy product.

Smart Energy Electricity Prices NSW

In the table below, we show Smart Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,393/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Feel Good 7% Less Than Reference Price No conditional discounts $1,295
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. November 2021.

See how Smart Energy compares to other providers in NSW with our price comparison report.

Smart Energy Electricity Prices QLD

In the table below, we show Smart Energy prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,455/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Feel Good 11% Less Than Reference Price No conditional discounts $1,301
Basic Plan Information Documents

*Price assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. November 2021.

How does Smart Energy compare to other retailers in Queensland? See our QLD price comparison page.

Smart Energy Solar

Smart Energy offers a modest solar feed-in tariff (FiT) across its products in NSW and QLD. This means that customers with solar panels on these offers can stand to earn some money back off their solar energy generation. Here’s what this retailer is currently offering solar customers:

NSW: 10c per kilowatt hour (kWh) for the first 10kWh/day, 7c/kWh thereafter

QLD: 7c/kWh

In addition to offering a solar FiT on its market offers, Smart Energy also offers zero upfront cost solar installation packages. With its ‘Smart Savings Plan’, the retailer claims that bill-payers will be able to pay off their solar and battery system install through the solar energy generated by the system, without the need for additional costs. As an accredited Clean Energy Council installer, Smart Energy can also assist bill-payers in designing the right solar system for their home and circumstance.

As part of its solar services, Smart Energy also runs a dedicated customer care service for its solar customers called ‘Smart Care’. This service helps customers make the most out of their solar energy generation and grid buy-back schemes and assists with any warranty or satisfaction queries.

Is Smart Energy right for me?

Despite being relatively new to the market, Smart Energy appears to offer a decent deal for homes in QLD and NSW, especially to those who are looking for a slightly greener energy plan. If you’re a solar customer, you may also find value in its solar installation packages or modest feed-in tariffs.

The only thing to potentially be weary of if you’re thinking of signing up to Smart Energy is the variable rates and monthly billing cycle. While its rates may be reasonable now, these could change at any time and you may find yourself with a nasty bill shock in future. A monthly billing cycle might also not be ideal to your household’s budget, particularly if you churn through a lot of power.

Keen to learn more about Smart Energy? See how it stacks up to other providers in your area by visiting our tool below. You’ll be able to compare a range of providers against each other on factors such as price, customer satisfaction and much more. Plus, it’s completely free to use. Just chuck in your postcode and get started.


About the author of this page

This page was written by Canstar Blue’s energy content producer, Kelseigh Wrigley. As a qualified journalist, Kelseigh aims to light the way for everyday Aussies, helping them find a better deal on their energy plan. Whether it’s value for money, new incentives, deals on gas or solar, Kelseigh is keen to help customers put money back in their pockets.

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