Compare solar energy retailers AGL, EnergyAustralia, Click Energy, Lumo Energy, Origin Energy, Red Energy, Simply Energy, Alinta Energy, 1st Energy and ActewAGL, on factors including solar tariff clarity, bill clarity, customer service and value for money with Canstar Blue’s 2019 review & ratings.
See our Ratings Methodology.
1st Energy has topped our customer satisfaction ratings for solar power retailers in Australia, leading the way from major providers like AGL, Origin and EnergyAustralia. 1st Energy scored five stars for feed-in tariff clarity, customer service, value for money, and more.
We all know solar can help you save on power, but many of us still overlook the importance of finding the right electricity provider. You deserve to be rewarded properly for your solar investment, and that means your electricity provider should go above and beyond to help you save. Unfortunately, however, only 61% of solar customers we surveyed think they’re getting a good deal on electricity, while just 54% are happy with their feed-in tariff. This could be related to the fact that 74% haven’t switched providers in the last two years.
Many of those who haven’t switched recently said it’s because they haven’t had time or the comparison process is too complicated – but it doesn’t have to be. And that’s why we’re here to help. Canstar Blue does all the hard work for you, by annually canvassing the opinions of solar customers right across Australia, asking them to rate their solar provider across key variables like value for money, customer service, feed-in tariff clarity, online tools & advice, and overall satisfaction, to help you make a better-informed decision.
This year, more than 2,400 bill-paying solar customers took part in our survey, with 10 different retailers compared. They were rated in the following order for overall satisfaction:
1st Energy was the only electricity provider to be rated five stars for overall satisfaction by its solar customers. In fact, it achieved top marks across all research categories, including value for money, customer service, feed-in tariff clarity and bill & cost clarity. Lumo Energy, Alinta Energy, Click Energy and last year’s best-rated solar provider, Red Energy, all received four stars for overall satisfaction. It was three stars overall for Origin Energy, Simply Energy, ActewAGL, EnergyAustralia and AGL.
We also received feedback on Aurora Energy (Tasmania), Synergy (Western Australia) and Ergon Energy (regional Queensland). However, as these solar retailers operate in areas where there is no competition between electricity providers – and customers have no choice – they have not been included in the final results. This has since changed in the case of Aurora Energy in Tasmania where, ironically, 1st Energy has now entered the market. You can compare solar tariffs in Tassie here.
Read on for our updated guide to solar energy companies in Australia, their feed-in tariffs and what you can do to get a better deal, starting with the basics on the installation costs of solar and whether it’s still worth the investment. But first, here is a glance at the solar-specific deals on our database:
Here are some of the cheapest solar-specific deals from the retailers on our database. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest price first. Annual price estimates assume general energy usage of 4600kWh/year. Price estimates exclude solar feed-in tariff credits. This table may include products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
| Brand | Features | Benefit Period | Price(estimated**) | |
|---|---|---|---|---|
 Basic Plan Information |
No Conditional Discounts Other Features:
|
Ongoing | $1,370 | Go To Site |
 Basic Plan Information |
Solar Boost Plus Conditional Discounts
Other Features:
|
1 Year | $1,563 incl. conditional discount |
More Details |
 Basic Plan Information |
No Conditional Discounts Other Features:
|
OngoingBenefit Period | $1,574 | Go To Site |
 Basic Plan Information |
Solar Savers No Conditional Discounts Other Features:
|
Ongoing | $1,586 | More Details |
 Basic Plan Information |
Solar Boost No Conditional Discounts Other Features:
|
Ongoing | $1,590 | More Details |
 Basic Plan Information |
Solar As You Go No Conditional Discounts Other Features:
|
Ongoing | $1,609 |
More Details |
| View all electricity plans listed on Canstar Blue |
**^^View important information | |||
Here are some of the cheapest solar-specific deals from the retailers on our database. These costs are based on the Citipower network in Melbourne but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest price first. Annual price estimates assume general energy usage of 4000kWh/year. Price estimates exclude solar feed-in tariff credits. This table may include products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
| Brand | Features | Benefit Period | Price(estimated˜) | |
|---|---|---|---|---|
 Energy Fact Sheet |
No Conditional Discounts Other Features
|
OngoingBenefit Period | $1,238 | Go To Site |
Energy Fact Sheet |
Solar Boost Plus Conditional Discounts
Other Features:
|
2 Years | $1,326 incl. conditional discount |
More Details |
Energy Fact Sheet |
No Conditional Discounts Other Features:
|
OngoingBenefit Period | $1,337 | Go To Site |
Energy Fact Sheet |
Solar As You Go No Conditional Discounts Other Features:
|
Ongoing | $1,446 |
More Details |
 Energy Fact Sheet |
Smart Saver Solar Conditional Discounts
Other Features:
|
1 Year | $1,631 incl. conditional discount |
More Details |
| View all electricity plans listed on Canstar Blue |
˜›View important information | |||
Here are some of the cheapest solar-specific deals from the retailers on our database. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest price first. Annual price estimates assume general energy usage of 3900kWh/year. Price estimates exclude solar feed-in tariff credits. This table may include products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
| Brand | Features | Benefit Period | Price(estimated**) | |
|---|---|---|---|---|
Basic Plan Information |
Freedom Solar Conditional Discounts
Other Features:
|
Ongoing | $1,445 incl. conditional discount |
More Details |
Basic Plan Information |
Solar Boost Plus Conditional Discounts
Other Features:
|
1 Year | $1,447 incl. conditional discount |
More Details |
Basic Plan Information |
No Conditional Discounts Other Features:
|
OngoingBenefit Period | $1,471 | Go To Site |
Basic Plan Information |
Solar As You Go No Conditional Discounts Other Features:
|
Ongoing | $1,479 |
More Details |
Basic Plan Information |
Solar Savers No Conditional Discounts Other Features:
|
Ongoing | $1,482 | More Details |
| Basic Plan Information |
Solar Boost No Conditional Discounts Other Features:
|
Ongoing | $1,483 | More Details |
| View all electricity plans listed on Canstar Blue |
**^^View important information | |||
Here are some of the cheapest solar-specific deals from the retailers on our database. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest price first. Annual price estimates assume general energy usage of 4000kWh/year. Price estimates exclude solar feed-in tariff credits. This table may include products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
| Brand | Features | Benefit Period | Price(estimated**) | |
|---|---|---|---|---|
Basic Plan Information |
Solar Boost Plus Conditional Discounts
Other Features:
|
1 Year | $1,801 incl. conditional discount |
More Details |
Basic Plan Information |
No Conditional Discounts Other Features:
|
OngoingBenefit Period | $1,945 | Go To Site |
Basic Plan Information |
Solar Savers No Conditional Discounts Other Features:
|
Ongoing | $1,996 | More Details |
Basic Plan Information |
Solar As You Go No Conditional Discounts Other Features:
|
Ongoing | $2,029 |
More Details |
| View all electricity plans listed on Canstar Blue |
**^^View important information | |||
There are many factors to consider when it comes to whether or not solar is a wise financial investment – which we’ll come to – but if you’re looking for some high-level guidance, our latest survey found that:
So whether you’re considering installing solar panels for the first time, or just looking to boost the value of your current home with a better deal from a retailer, here is a guide to help you along, including details of the solar feed-in tariffs available in your area.
Although there are fewer government incentives for installing solar today than there were a decade ago, there are still two schemes in place that dramatically reduce the cost of installing solar and can improve your return on investment. These are feed-in tariffs and Small-scale Technology Certificates.
Small-scale Technology Certificates (STCs) are part of a federal scheme which rewards customers with a form of rebate. When a household installs a solar system, it will receive a number of STCs. The amount awarded depends on the customer’s location, as well as their generator size. These certificates can be sold on an open market or given to your solar installer for a hefty discount on your system.
If your solar panels produce more electricity than you can use, the excess solar power will be fed into the energy grid for your retailer to sell to other customers. For each kilowatt-hour (kWh) of electricity that a solar system exports, your solar company credits you a small rebate called a ‘feed-in tariff’ (FiT). This is also occasionally referred to as a ‘buy-back’ rate.
There is no nationwide solar scheme in place, meaning that feed-in tariff rates vary across the country. Some states enforce mandated feed-in tariff rates, while others only provide ‘recommendations’ and some simply leave it up to the retailers to set their rates. Below is a list of mandated or recommended feed-in tariffs across Australia, but the good news is most retailers offer higher rates than the minimum required (which we’ll come to below).
| State | Feed-in Tariff | Note |
|---|---|---|
| Victoria | 12c/kWh | Current mandatory minimum |
| South Australia | 6.8c/kWh | Previous mandatory minimum |
| New South Wales | 6.9-8.4c/kWh | Recommended rates only |
| Queensland | 9.369c/kWh | Minimum for Ergon Energy network. There is no minimum for SEQ |
| Western Australia | 11.3c/kWh | Current mandatory minimum |
Source: Respective state government websites, July 2019. Rates subject to change in July 2019.
Some states have begun introducing ‘time-varying feed-in tariffs’. This new FiT is similar to a time-of-use tariff in that the rate you receive for exported solar varies depending on the time of day. Customers are paid a hefty FiT rate during peak hours when everyone is using electricity, but the trade-off is that you are then paid slightly less for exported electricity throughout most of the day when demand is comparatively low.
Time-varying feed-in tariffs require a smart meter and have been compulsory in Victoria since July 2019. From this time, the minimum time-varying FiT will be 9.9-14.6c/kWh. There will also be a single range FiT of 12c/kWh, with one flat rate applying for all energy exported regardless of the time of day. NSW also has minimum time-dependent FiTs ranging from 6.5c/kWh early in the morning to as much as 17.2c/kWh in the late afternoon. However, conditions apply.
In an effort to boost solar power uptake, most state governments introduced a range of solar schemes, offering bonus feed-in tariff rates of up to 60c/kWh to customers who installed solar early on (generally before 2012). However, there have been a number of significant changes to these schemes over recent years.
At the end of 2016, the New South Wales Solar Bonus Scheme came to its natural conclusion and households in the state stopped receiving feed-in tariff rates of 20 or 60 cents per kWh. The silver lining for solar customers in NSW is that most solar energy retailers have increased their basic feed-in tariffs following recommendations from the Independent Pricing and Regulatory Tribunal (IPART).
It’s much better news for Queenslanders as their state government has committed to upholding its Solar Bonus Scheme until 2028. Meanwhile solar bonus schemes in South Australia were somewhat reduced in 2016. However, SA solar customers may still receive a 44c/kWh feed-in tariff until 2028, while some Victorian households will still receive 60c/kWh until 2024.
It’s important to understand that the Solar Bonus Scheme is now closed to new customers. This means that if you have recently installed a solar system – or you plan to soon – you will not receive a premium feed-in tariff, only the basic FiT of about 6 to 16 cents per kWh, depending on your location and retailer. However, some solar companies are now offering seemingly generous rates of their own to attract new customers.
Solar has become a competitive space for energy retailers, with some trying to give themselves an edge by offering higher feed-in tariff rates. Below is a list of the solar retailers in our report and the feed-in tariffs they currently offer across the major states. Keep in mind this list does not include all retailers, so be sure to shop around and keep all your options open.
| Energy Provider | NSW | VIC | QLD | SA | ACT |
|---|---|---|---|---|---|
| ActewAGL | 11c | 8-11c | |||
| AGL | 10.2c | 12c | 8.6c | 14.2c | |
| Alinta Energy | 7.5c | 12c | 11c | 9.5c | |
| Click Energy | 11-14c | 12-13c | 8-12c | 10-17c | |
| EnergyAustralia | 12.5c | 12c | 16.1c | 15c | |
| Lumo Energy | 12c | 16c | |||
| Origin Energy | 8-23c | 12-15c | 7-20c | 10-23c | 8-20c |
| Red Energy | 11.1c | 12c | 6-17c | 16c | |
| Simply Energy | 8c | 12c | 10c | 15c | |
| 1st Energy | 6c | 12c | 6c |
Source: Respective retailer Basic Plan Information Documents, July 2019.
Hit the links below to jump to a wide comparison of feed-in tariffs in your state:
You might notice that 1st Energy – the winner of our 2019 ratings – doesn’t offer the biggest feed-in tariffs on the market in some areas. But it’s important to understand that a higher feed-in tariff won’t necessarily mean it’s a better deal on electricity. It could be the case that it is simply masking increased usage and supply charges. That’s why it’s important to shop around and compare energy deals to see which provider and plan is best for you, with regards to the feed-in tariff you receive, but also what you pay for the power you draw from the grid.
To get the most out of your solar, it’s important to know the difference between net metering and gross metering.
Because the price of electricity usually exceeds the buy-back rate on solar, it’s generally advised that customers remain on a net metering setup. That said, those who receive a premium feed-in tariff on a Solar Bonus Scheme will often save more with gross metering. You’ve probably heard people boast about ‘making money’ from their solar and not paying anything for energy? These are those people!
Most Australians are by now well aware of the advantages of solar power. That said, it’s not necessarily a good investment for everyone. If you’re yet to install solar, here are a few key points to consider:
A solar storage unit is a battery capable of storing the electricity your solar panels produce, rather than having it exported to the energy network. Solar battery technology has improved considerably in recent years and new residential products such as the Tesla Powerwall, Ecoult Ultrabattery and Aquion battery have helped bring the technology to the mainstream market. You can see a detailed list of solar batteries available in Australia here.
Solar storage batteries remain fairly uncommon. That said, three in five respondents to our 2019 survey (58%) said they aspire to go 100% off the grid. To do so, you’ll need a significant storage capacity.
Solar customers that receive a small feed-in tariff stand to save the most with a solar battery. By storing electricity for later use, the customer is saving the price they would have paid for electricity. This is often a saving of 20 to 35 cents per kWh, rather than the 6 to 16 cents they might have received with a feed-in tariff. Unfortunately, solar batteries remain quite expensive in Australia, costing upwards of $8,000 to purchase and install. At present, that means a solar battery might end up costing you more than you will save, though that will depend on the size of your solar system, as well as the price you pay for electricity.
Solar is set to reshape the Australian energy market in the coming decades, and it’s quickly becoming a key battleground for energy companies. We are seeing providers getting increasingly creative with their plans. Diamond Energy, for example, recently introduced its GridCredits100 plan, which gives eligible solar customers up to 100c/kWh for electricity at times of high network demand. Some retailers have also experimented with variable rate feed-in tariffs, where the rate you receive for your solar-generated electricity will vary depending on current wholesale prices. While there are some solar-focused energy retailers and products in the majority of cases, signing up to a solar plan will not be too dissimilar to an ordinary electricity plan. The only difference is that you will also receive a feed-in tariff, so assuming you’re entirely self-sufficient, you’ll still need to compare plans based on their usage and supply charges. However, it appears that solar-specific products are becoming more common, with the likes of AGL, Origin and Click Energy offering higher-than-average feed-in tariffs on some plans.
To help you decide which solar retailer might be the best fit for your personal circumstances, here is an overview of the 10 providers in this year’s review.
Operating across Victoria, NSW, Queensland and most recently, Tasmania, 1st Energy is a relatively new power retailer that has built a reputation for offering big discounts, while promising an “excellent level of customer service” and “quick solutions” to any problems. Australian-based, 1st Energy claims that its prices actually reflect the real cost of doing business. When it comes to solar, 1st Energy’s feed-in tariffs are relatively modest, but its solar customers are clearly satisfied with the value and service they receive from the retailer.
Lumo Energy emerged as the highest-rated solar retailer in 2017. While it couldn’t hold onto its title the following year, or climb back on top in 2019, it clearly still has some pretty happy solar customers. Lumo operates in Victoria and South Australia only, with some competitive feed-in tariffs added to its range of energy plans. Lumo Energy is one of two retail brands owned by renewable energy generation company, Snowy Hydro – the other being Red Energy. Like Red, Lumo Energy has a rewards program to offer additional value. Lumo Ameego brings various savings at retail stores, restaurants and cinemas.
Alinta Energy is a rapidly-growing energy provider, operating across QLD, NSW, SA, Victoria and WA. Alinta doesn’t offer much in the way of solar and its feed-in tariffs are below average in most states, the exception being Queensland where it has a solar-specific product with competitive rates and feed-in tariff. However, Alinta Energy tends to offer some of the most competitive usage rates on the market, so solar customers could still get a good overall deal. The retailer also has a rewards program which brings savings on multiple leisure and entertainment activities.
Click Energy used to have a variety of solar products across QLD, NSW, Victoria and SA, scaling back to just one in July 2019. Click Energy is generally a price-competitive retailer, but it’s important to check the base prices you have to pay before considering how good or bad the feed-in tariff may be. With Click Energy solar, it’s usually a trade off between good electricity rates and a good feed-in tariff, with its solar plan usually bringing higher rates than its other offers. While this may seem confusing at first, once you have a good understanding of how much energy you export, you’ll have a good idea of which product will be best for you.
Red Energy is a well-rounded energy retailer, offering competitive rates, moderate feed-in tariffs and a modest pay on time discount off your entire bill. Last year, this combination saw it top our solar ratings table, but in 2019 it has to settle for four stars overall – still a creditable performance. Red Energy does not have any solar-specific plans, but it has attractive option that includes FiTs. The retailer’s big selling point is its partnership with Qantas which bring Frequent Flyer points with some plans, while customers on its other plan have access to Red Energy Rewards – the retailer’s loyalty program that delivers money off various leisure and entertainment activities.
As one of Australia’s largest energy retailers, Origin has a wide range of electricity deals, including the ‘Solar Boost’ and ‘Solar Boost Plus’ and ‘Solar Optimiser’. All products include above-average feed-in tariffs. However, all Origin electricity plans include some form of feed-in tariff. Origin also sells and installs solar panels, batteries, inverters, home monitoring systems and practically anything else you will need to start saving on electricity with solar. However, Origin clearly still have some work to do in terms of customer satisfaction, rated three stars overall this year, just like last time.
Simply Energy has a host of interesting energy offers such as products including free movies tickets and deals exclusive to members of certain clubs. Simply Energy offers competitive feed-in tariffs, as well as a reasonable conditional discount off electricity usage charges when customers pay their bill on time. Like many retailers, Simply Energy does not offer any plans specifically marketed at solar customers, but the value-add incentives that come with its standard plans, plus reasonable feed-in tariffs, could still provide you with a good overall energy deal.
ActewAGL retails electricity and gas services in the ACT and surrounding parts of NSW. ActewAGL is a very cut and dry retailer, offering a modest discount and feed-in tariff. ActewAGL is also a solar installer and claims that as your energy retailer, it has an advantage over other solar installers because it can look at your usage data to accurately tailor a system for your home. ActewAGL scored three stars from its solar customers for overall satisfaction.
Unlike Origin, EnergyAustralia doesn’t offer any specific solar products, but its standard plans do still include competitive feed-in tariffs. Combined with large guaranteed discounts, solar customers could get a good deal from EnergyAustralia, but be sure to check the basic usage rates being charged. While EnergyAustralia doesn’t directly install solar itself, it does work with customers to help find and organise the right solution for their home. In our latest review, EnergyAustralia scored three stars for overall satisfaction and the same outcome in all other research categories.
One of Australia’s largest electricity, natural gas and solar retailers, AGL offers a diverse range of energy products to suit varying needs and preferences. These include a specific deal for solar customers in the shape of ‘AGL Solar Savers’, which delivers higher than average feed-in tariffs across the states. But you may need to specifically ask for this product given that AGL does not always make it publicly available in all areas. All other AGL plans provide reduced but reasonably competitive FiTs. However, AGL customers clearly want more from their retailer, rating it towards the bottom of our ratings again this year.
A growing number of Aussies are turning to solar to escape rising power prices. Recognising this, more and more energy retailers are focusing on products designed to help solar customers save. Households with solar panels now have an unprecedented number of options available to them, meaning it’s more important than ever to frequently compare providers and products. It also means that you need to be increasingly wary of traps – while a particular plan might include a very juicy feed-in tariff, this may be compensated for with increased electricity rates or smaller discounts.
When comparing providers, be sure to look at their Energy Price Factsheets and ask plenty of questions if you’re unsure about any of the terms. Just like all energy users, solar customers shouldn’t just set and forget with one provider. Make sure you regularly compare retailers and plans so you can truly maximise your solar savings.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| AGL | 8.6c | 8.6c |
| Alinta Energy | 11c | 11c |
| Amaysim Energy | TBC | TBC |
| Click Energy | 8c | 12c |
| DC Power Co | 15c | 15c |
| Diamond Energy | 12c | 12c |
| Dodo Power & Gas | 8.5c | 8.5c |
| Ergon Energy | 7.842c | 7.842c |
| EnergyAustralia | 16.1c | 16.1c |
| Energy Locals | 10c | 16c |
| LPE | 10c | 10c |
| Mojo Power | 9c | 20c |
| Origin Energy | 7c | 20c |
| People Energy | 0c | 0c |
| Powerdirect | 10.6c | 10.6c |
| Powershop | 9.5c | 9.5c |
| QEnergy | 8c | 8c |
| ReAmped Energy | 8c | 8c |
| Red Energy | 6c | 17c |
| Simply Energy | 10c | 10c |
| 1st Energy | 6c | 6c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| AGL | 12c | 12c |
| Alinta Energy | 12c | 12c |
| Amaysim Energy | TBC | TBC |
| Click Energy | 12c | 13c |
| Commander | 12c | 12c |
| CovaU | 12c | 12c |
| DC Power Co | 15c | 15c |
| Diamond Energy | 12c | 12c |
| Dodo Power & Gas | 12c | 12c |
| Elysian Energy | 12c | 12c |
| EnergyAustralia | 12c | 12c |
| GloBird Energy | 12c | 12c |
| Lumo Energy | 12c | 12c |
| Momentum Energy | 12c | 13.5c |
| Origin Energy | 12c | 15c |
| People Energy | 0c | 0c |
| Powerdirect | 12c | 12c |
| Powershop | 12c | 12c |
| QEnergy | 0c | 0c |
| Red Energy | 12c | 12c |
| Simply Energy | 12c | 12c |
| Sumo Power | 12c | 12c |
| Tango Energy | 12c | 12c |
| 1st Energy | 12c | 12c |
Source: Canstar Blue electricity database/respective retailer websites, August 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| ActewAGL | 11c | 11c |
| AGL | 10.2c | 10.2c |
| Alinta Energy | 7.5c | 7.5c |
| Amaysim Energy | TBC | TBC |
| Click Energy | 11c | 14c |
| Commander | 11.6c | 11.6c |
| CovaU | 8.5c | 8.5c |
| DC Power Co | 15c | 15c |
| Diamond Energy | 12c | 12c |
| Dodo Power & Gas | 11.6c | 11.6c |
| EnergyAustralia | 12.5c | 12.5c |
| Energy Locals | 11c | 16c |
| Enova Energy | 9c | 9c |
| Future X Power | 7c | 7c |
| Mojo Power | 10c | 10c |
| Momentum Energy | 7c | 7c |
| Origin Energy | 8c | 23c |
| Pooled Energy | 8c | 8c |
| Powerdirect | 11.1c | 11.1c |
| Powershop | 10.2c | 10.2c |
| QEnergy | 8c | 8c |
| ReAmped Energy | 8c | 8c |
| Red Energy | 11.1c | 11.1c |
| Simply Energy | 8c | 8c |
| Sumo Power | 11.1c | 11.1c |
| 1st Energy | 6c | 6c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| AGL | 14.2c | 14.2c |
| Alinta Energy | 9.5c | 9.5c |
| Amaysim Energy | TBC | TBC |
| Click Energy | 10c | 17c |
| Commander | 11.6c | 11.6c |
| Diamond Energy | 12c | 12c |
| Dodo Power & Gas | 11.6c | 11.6c |
| EnergyAustralia | 15c | 15c |
| Energy Locals | 15.5c | 16c |
| Lumo Energy | 16c | 16c |
| Momentum Energy | 6.8c | 6.8c |
| Origin Energy | 10c | 23c |
| Powerdirect | 16.3c | 16.3c |
| Powershop | 10.2c | 10.2c |
| QEnergy | 8c | 8c |
| Red Energy | 16c | 16c |
| Simply Energy | 15c | 15c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| ActewAGL | 11c | 11c |
| EnergyAustralia | 0c | 0c |
| Energy Locals | 10c | 16c |
| Origin Energy | 8c | 8c |
| Red Energy | 0c | 0c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| Aurora Energy | 9.35c | 9.35c |
| 1st Energy | 9.35c | 14.35c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
| Retailer | Minimum Feed-in Tariff (kWh) | Maximum Feed-in Tariff (kWh) |
|---|---|---|
| Synergy | 7.1c | 7.1c |
| Horizon Power | 7.1c | 7.1c |
Source: Canstar Blue electricity database/respective retailer websites, July 2019.
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have a solar electricity account and pay the bills – in this case, 2,432 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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