QEnergy Review and Rates

QEnergy is an electricity retailer that operates across Queensland, New South Wales, Victoria and South Australia. QEnergy has traditionally specialised in business electricity products, however it also offers a range of products to residential customers. QEnergy says it endeavours to be the “best energy provider you have encountered”. The company claims to have some of the cheapest electricity prices and says that being 100% privately owned allows it to provide a wide range of specialised energy retail services.

So does QEnergy live up to its claims? In this review, Canstar Blue explores QEnergy’s residential electricity plans across the country. We also examine what you can expect to pay with this small retailer.

Compare QEnergy Electricity Plans

What’s on offer from QEnergy?

QEnergy offers the same range of residential products across QLD, NSW, VIC and SA. However, keep in mind that QEnergy tends to change its products and prices from time to time, so check the QEnergy website to make sure the deal you’re interested in is still on offer. Also check the energy price fact sheet in case there have been changes to the contract terms since the time this review was published.

QEnergy Residential Products

  • Flexi Saver Home:  The Flexi Saver Home is QEnergy’s flagship product and is one of the cheapest offers on the market at the time of writing. The deal is on a 24 month contract, however there is no mention of exit for fees for customers who may want to leave early. The Flexi Saver doesn’t include discounts, but it has very competitive rates. In addition, QEnergy says its customers receive their own account manager with a direct-access phone number and email. To be eligible however, you must agree to QEnergy’s ‘SmoothPay’ – a monthly billing system discussed below.
  • Flexi Home: The Flexi Home includes relatively competitive rates, no exit fees, no credit card fees, and the option for SmoothPay. It also comes with a no obligation analysis of your electricity costs, as well as a your own account manager with a direct-access phone number and email address.
  • Home Your Way:  This is QEnergy’s standing offer. Standing offers are government regulated and provide total flexibility with no exit fees when customers switch retailers. The down side is that standing offer rates are much higher than QEnergy’s other products, so they are not recommended for most customers.

As the below tables illustrate, there is not much difference between QEnergy’s market offers –  the Flexi Saver Home and the Flexi Home. While the Flexi Home is slightly more expensive, there are no exit fees. This means it is somewhat of a trade off between price and flexibility.

Please be aware that QEnergy has a habit of turning its market offer ‘on and off’ on a regular basis. Please use our comparison tool above to search for current offers.

QEnergy Electricity Rates

Canstar Blue has calculated the expected annual cost of most Australian electricity retailers in our electricity plans comparison tool. The below prices are based on a three person household on a single rate tariff at a selected postcode in each state. Use our tool for a specific quote in your area.

QEnergy Electricity Prices QLD

Electricity Provider^ Electricity Plan Annual Cost*
QEnergy Flexi Saver Home $1,437.14
QEnergy Flexi Home $1,447.63
QEnergy Home Your Way $2,389.54

*Costs based on annual usage calculations using statistics from the AER for a three person household. Costs based on Energex network in Brisbane, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

QEnergy’s deals are relatively competitive in Queensland and are often among the cheapest around. See how QEnergy compares on price to other electricity retailers with our Queensland cost comparison report.

QEnergy Electricity Prices NSW

Electricity Provider^ Electricity Plan Annual Cost*
QEnergy Flexi Saver Home $1,457.89
QEnergy Flexi Home $1,469.49
QEnergy Home Your Way $2,456.16

*Costs based on annual usage calculations using statistics from the AER for a three person household. Costs based on Ausgrid network in Sydney, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

You can see how QEnergy compares to other electricity retailers with our NSW price comparison report.

QEnergy Electricity Prices VIC

Electricity Provider^ Electricity Plan Annual Cost*
QEnergy Flexi Saver Home N/A
QEnergy Flexi Home N/A
QEnergy Home Your Way $1,528.62

*Costs based on annual usage calculations using statistics from the AER for a three person household. Costs based on Citipower network in Melbourne, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

Check prices from other electricity retailers in the state with our Victoria cost comparison report.

QEnergy Electricity Prices SA

Electricity Provider^ Electricity Plan Annual Cost*
QEnergy Flexi Saver Home $2,111.68
QEnergy Flexi Home $2,131.04
QEnergy Home Your Way $2,746.26

*Costs based on annual usage calculations using statistics from the AER for a three person household. Costs based on SA Power network in Adelaide, August 2018.

^By clicking on a brand name, you may leave Canstar Blue and be taken to a referral partner to compare. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

Compare prices from other electricity retailers with our SA price comparison report.

QEnergy SmoothPay

SmoothPay gives customers the option to split their bill into twelve equal monthly payments. QEnergy estimates how much electricity your household will use over the coming 12 month and splits your bill into a predictable payment plan- reducing the liklihood of bill shock. QEnergy monitors your energy consumption to ensure your estimated energy usage is accurate. If you’re using less electricity than you were quoted, your account manager will get should be in touch to adjust your monthly payments accordingly. However, you will be required to pay extra if you use more energy than QEnergy quoted.

QEnergy Rewards

QEnergy Rewards is only available to NSW and VIC customers who signed up prior to 31 July 2017. New customers are unfortunately ineligible for QEnergy Rewards.  Rewards for eligible customers include:

  • 20% discount at nearly 2,000 restaurants
  • Up to 50% off on hotel accommodation at 1,800 properties
  • Discounted tickets for theme parks, activities and day cruises
  • Discounted Event Cinema tickets
  • Discounted fuel and groceries
  • Discounted gift cards

Is QEnergy right for me?

QEnergy’s electricity deals are relatively straightforward, offering strong value without the need for sometimes confusing discounts. QEnergy currently has some of the cheapest electricity prices in most states, though keep in mind that QEnergy has a tendency to periodically adjust its prices and products, so be sure to keep an eye out for any changes that could affect you. Regularly compare electricity retailers to ensure you continue to receive the best price for power.

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