Telstra NBN Speeds

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As one of Australia’s big three telcos, Telstra has a long history in providing communications services across Australia. Not only does Telstra operate Australia’s largest mobile network with 3G, 4G, and now 5G mobile coverage across the country, but it also offers a range of internet plans including NBN and mobile broadband. Telstra boasts the most customers of any telco, and offers plenty of extras, including sports streaming, Foxtel Now free trials and access to Telstra TV.

So, if you’re looking for an all-inclusive NBN provider, Telstra may be hard to beat. But before you sign up to a Telstra NBN plan, you might be wondering — how fast are Telstra’s NBN speeds?

NBN speeds can vary greatly between providers as there are a lot of factors at play that affect how fast your service is. In this article, we’ll take a look at how fast Telstra’s NBN speeds really are.

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How fast are Telstra NBN speeds?

Typical evening speeds refer to the average speed customers generally experience during peak evening traffic hours (between 7pm and 11pm). These speeds are measured in Mbps (megabits per second) and give a good indication of what speeds you can expect from your plan.

Let’s take a quick look at the typical evening speeds that you can expect on a Telstra NBN plan to give you an indication of what speed your Telstra NBN can be:

  • Telstra NBN 25 — 20Mbps
  • Telstra NBN 50 — 44Mbps
  • Telstra NBN 100 — 88Mbps

From these above mentioned speeds, the Premium Evening Speed NBN 100 plan at 88Mbps, places Telstra one of the best-performing providers for high-speed NBN in Australia. However, Telstra currently only offers its NBN 100 plan to customers with a FTTP (Fibre to the Premises) or HFC connection, as these connections are most likely to deliver the best NBN 100 performance.

What can you expect from Telstra NBN speeds?

The following table shows how Telstra’s NBN typical evening speeds listed above, compare to the maximum possible download speed on each tier.

Speed Tier Max Download Speed Telstra’s Typical Evening Speed*

Standard Evening Speed (NBN 25)

25Mbps

20Mbps

Standard Plus Evening Speed (NBN 50) 

50Mbps

44Mbps

Premium Evening Speed (NBN 100)

100Mbps

88Mbps

*Speeds correct as of May 2020, provider’s website

In the ACCC’s performance data findings of Australian broadband providers in May 2020, it was found that Telstra plans typically operate at 83.9% of the advertised maximum plan speeds (between 7pm and 11pm). No NBN provider operates at 100%, so 83.3% is a decent metric to have in terms of speed quality, especially as most providers operate between 80% to 90%.

The following table shows a selection of published Telstra NBN plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

How do Telstra NBN speeds compare?

The table below shows how Telstra’s NBN plans and typical evening speeds compare to the national average evening speed, as determined by the ACCC’S Measuring Broadband Australia report. The average evening speed refers to download speeds typically achieved by plans on each speed tier between peak traffic hours between 7pm and 11pm.

Speed Tier Telstra’s Typical Evening Speed Australian Average Evening Speed*

Standard Evening Speed (NBN 25)

20Mbps

22.4Mbps

Standard Plus Evening Speed (NBN 50) 

44Mbps

42.6Mbps

Premium Evening Speed (NBN 100)

88Mbps

84.5Mbps

*Speeds correct as of May 2020, ACCC

With NBN 25, Telstra clocks in just below the average speed, offering a typical evening speed of 20Mbps. Looking at NBN 50 and NBN 100, Telstra hits it out of the park, serving up typical evening speeds of 44Mbps and 88Mbps respectively, which is higher than the reported average across the board from NBN providers.

What do customers think of Telstra NBN speeds?

Telstra scored three stars out of five for NBN speed & reliability in Canstar Blue’s Most Satisfied Customer ratings for NBN providers. This put Telstra towards the bottom of the table, behind the best-performing brands such as Aussie Broadband, Westnet, Internode and Vodafone. The results are based on a survey of over 2,500 households.

What impacts Telstra NBN speeds?

Person looking at NBN Speeds on their laptop

There are many factors that can reduce your NBN speed. The distance from your node is a key factor if you’re on a HFC (Hybrid Fibre Coaxial), FTTC (Fibre to the Curb) or FTTN (Fibre to the Node) connection, as further travel time for the cable will result in slower NBN results. Network congestion, and limitations of the technology in your home such as your modem or the amount of devices you have connected, can also cause slow speeds. The way you use your internet can also play a part as activities such as video streaming and online gaming generally require faster speeds. So, if you’re trying to stream high-definition video on a lower speed tier, you will most likely experience slow speeds.

If you want to find out more about why your internet might be slow, you can check out our guide here.

How can I make my Telstra NBN speed faster?

There are some simple things you can try to make your Telstra NBN speed faster:

  • If your current NBN speed doesn’t suit your needs, you can always upgrade to a faster speed.
  • Disconnect any unnecessary devices from your WiFi, to reduce congestion at home.
  • Look into whether your internet line has any damage, or you can upgrade your modem.
  • You could also try upgrading to the Technology Choice Program.

Is Telstra NBN good for Netflix?

Another metric you can review Telstra NBN speeds by is Netflix’s Australian ISP Speed Index. Telstra is ranked first of all major NBN providers (as of February 2020) for Netflix speeds, with average speeds of 4.72Mbps. Keep in mind that this includes all speed tiers, and your real-world performance may vary.

Put simply, all of Telstra’s NBN offerings should be great for Netflix, and with Telstra TV an optional extra available to add with Telstra plans, it might be the right option for you if you enjoy plans with entertainment inclusions. If you’re interested in higher definition streaming, consider the NBN 50 or NBN 100 plans, while 4K streaming works best on NBN 100 speeds. If you’re looking at NBN 25, this speed tier is only suitable for standard-definition video streaming.

Is Telstra NBN a good deal?

Telstra offers some great bundles at higher-end prices, so it’s worth checking out if you want the perks and aren’t looking for the cheapest deal. Telstra’s speeds are fairly consistent, and operating at 83.9% efficiency indicates a pretty good performance overall. If all you’re after is an NBN connection, it might be worth shopping around, but you can get some great inclusions through Telstra, like Telstra TV, Foxtel Now and phone line bundles.

If you’re concerned about fast speeds, it might be best to stay away from Telstra’s lowest speed tier plan. Despite a max speed of NBN 25 being ideal for average internet use and smaller households, Telstra only offers 500GB plans on this speed tier, which means if you download a fair bit, you might find you use up the data inclusion fairly quickly. However, Telstra’s high-speed NBN 50 and 100 plans offer some good NBN speeds on average and both including unlimited data. If you’re not totally set on Telstra’s NBN plans, you can use our comparison tool to compare a range of NBN plans and providers to help find the right NBN deal for your needs.

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