Compare Electricity & Gas Providers

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Compare electricity and gas providers on customer satisfaction. AGL, Alinta Energy, ActewAGL, Click Energy Dodo Power & Gas, EnergyAustralia, Lumo Energy, Momentum Energy, Origin, Red Energy and Simply Energy rated on bill & cost clarity, customer service, value for money and more.

See our Ratings Methodology.

cns-blue-msc-dual-fuel-2019 small

Most Satisfied Customers | Momentum Energy

Momentum Energy has climbed to the top of our customer ratings table for electricity & gas providers in Australia. Momentum got five-star reviews on factors including its bill & cost clarity, customer service and value for money, leading the way from 10 other energy retailers on overall satisfaction.

Momentum Energy rated best in electricity and gas ratings

If you can pay for your electricity and gas with just the one provider – rather than two – it makes perfect sense, right? Well, only if you’re getting a good deal from that one retailer. When it comes to energy, it’s all too easy to ‘set and forget’ and end up paying too much, so you’ll need to keep your eyes peeled and regularly compare your options. Dealing with just the one provider for both electricity and gas may even increase your chances of becoming complacent, but as long as you’re getting a good deal, it could prove financially beneficial – and of course convenient.

Comparing electricity plans can be confusing, so throwing gas prices into the mix will make it even more difficult. That’s why Canstar Blue provides an annual review of electricity and gas (dual fuel) providers to help you make a better-informed decision. We’ve canvassed the opinions of more than 3,000 households across the country to produce the customer satisfaction ratings table you see above, with providers rated on factors including service and value for money. We want to give you a good idea of how these providers are rated by their existing customers, so you can decide whether or not you want to join them! Not all of these retailers operate in all parts of the country – and some only sell electricity in certain areas – so read on for specific details for your state. So, this is what we found…

Best-Rated Electricity & Gas Providers

The electricity and gas providers in our 2019 review were rated in the following order for overall customer satisfaction:

  • 1st Momentum Energy
  • 2nd Dodo Power & Gas
  • 3rd Alinta Energy
  • 4th Red Energy
  • 5th Simply Energy
  • 6th Lumo Energy
  • 7th Origin Energy
  • 8th Click Energy
  • 9th EnergyAustralia
  • 10th AGL
  • 11th ActewAGL

Momentum Energy emerged a clear winner of our 2019 electricity and gas providers review, scoring five stars from customers across all research categories. It was four stars overall for Dodo Power & Gas, Alinta Energy, Red Energy, Simply Energy and Lumo Energy, with Origin, Click Energy, EnergyAustralia, AGL, and ActewAGL all scoring three stars overall.

Owned by renewable energy generation company Hydro Tasmania, Momentum was the only provider in our electricity and gas review to score five stars in any area, including bill & cost clarity, customer service and value for money. The Melbourne-based retailer has a reputation for ‘keeping things simple’ at a time when comparing electricity and gas plans can be anything but. And even though its plans avoid discounts, Momentum is often competitively-priced across the states that it serves.

At a time when power prices are a hot political issue, you won’t be surprised to learn that value for money was found to be the greatest driver of customer satisfaction identified from the survey, followed by bill & cost clarity and then customer service. Just because you’re getting a cheap price doesn’t necessarily mean you’re getting good value from your retailer if it doesn’t respond to your emails or pick up the phone in a timely manner. That’s why our ratings are helpful because they provide a real-world insight into what you can expect from the providers compared. You’ll never know how good, or bad, an energy provider is until you sign up, so this is as close as you’ll get.

Keep in mind that – while our ratings include 11 of the most prominent electricity and gas retailers – you may find others operating in your area. Read on for details.

Compare NSW Electricity & Gas Providers

view-of-sydney

New South Wales has become one of the most competitive states for the energy providers, with several now offering households both electricity and natural gas, helped by the deregulation of the electricity market in 2014 and the natural gas market in 2017. It’s expected that other retailers will follow suit in offering gas in the years to come, but for now NSW customers can choose from the following dual fuel providers:

  • AGL
  • ActewAGL
  • Alinta Energy
  • Amaysim Energy
  • Click Energy
  • CovaU
  • Dodo Power & Gas
  • EnergyAustralia
  • Origin
  • Red Energy
  • Simply Energy

Electricity Prices Only

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These costs are based on a typical three-person household living on the Ausgrid network in Sydney, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of price. Use our comparison tool for a specific comparison in your area. Read on for further details on NSW retailers. These are featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
Energy Locals Logo
Basic Plan Information

Super Saver

  • Online-only offer
  • Includes $165 Free Power Bonus per year for paying on time
OngoingBenefit Period $1,427.99Annual Cost** Go To Site
Simply Energy Logo
Basic Plan Information

Simply NRMA Plus

  • 26% pay on time discount off usage charges for eligible NRMA members
2 YearsBenefit Period $1,452.33Annual Cost** Go To Site
Alinta Energy Logo
Basic Plan Information

Fair Deal 30

  • 30% pay on time discount off usage charges
1 YearBenefit Period $1,466.33Annual Cost** Go To Site
Momentum Energy Logo
Basic Plan Information

SmilePower Flexi

  • No conditional discounts
OngoingBenefit Period $1,469.20Annual Cost** Go To Site
Powershop Logo
Basic Plan Information

Mega Pack

  • Pre-Paid approx 3 months of power
  • 15% discount when product conditions are met
OngoingBenefit Period $1,549.70Annual Cost** Go To Site
Red Energy Logo
Basic Plan Information

Living Energy Saver

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,593.02Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Compare Victoria Electricity & Gas Providers

Melbourne-aus-image

Victorians currently have the greatest choice when it comes to electricity and gas providers, with the big three – AGL, Origin and EnergyAustralia – becoming increasingly challenged by several smaller suppliers that continue to chip away at their market share. The following offer both electricity and gas packages in Victoria.

  • AGL
  • Alinta Energy
  • Amaysim
  • Click Energy
  • CovaU
  • DC Power Co
  • Dodo Power & Gas
  • EnergyAustralia
  • GloBird Energy
  • Lumo Energy
  • Momentum Energy
  • Origin
  • Powershop
  • Red Energy
  • Simply Energy
  • Sumo Power

Electricity Prices Only

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These costs are based on a typical three-person household living on the Citipower network in Melbourne, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of price. Use our comparison tool for a specific comparison in your area. Read on for further details on VIC retailers. These are featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
Simply Energy Logo

Simply RACV Plus

  • 45% pay on time discount off usage charges for eligible RACV members
2 YearsBenefit Period $1,039.44Annual Cost** Go To Site
Alinta Energy Logo

Fair Deal 43

  • 43% pay on time discount off usage charges
1 YearBenefit Period $1,093.89Annual Cost** Go To Site
Lumo Logo

Lumo Value 5

  • 5% discount off usage and supply charges for paying on time and by direct debit
OngoingBenefit Period $1,138.58Annual Cost^^ Go To Site
Click Logo

Click Garnet

  • 27% discount off usage & supply charges for paying on time
OngoingBenefit Period $1,149.06Annual Cost^^ Go To Site
Momentum Energy Logo

SmilePower Flexi

  • No conditional discounts
OngoingBenefit Period $1,156.11Annual Cost^^ Go To Site
Powershop Logo

Mega Pack

  • Pre-Paid approx 3 months of power
  • 23.2% discount when product conditions are met
OngoingBenefit Period $1,178.41Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Compare South Australia Electricity & Gas Providers

Adelaide City Scape

South Australians have fewer electricity and gas options to choose from than households in other states, but there is still healthy competition if you choose to get both energy sources from one retailer.

  • AGL
  • Alinta Energy
  • Amaysim
  • Click Energy
  • EnergyAustralia
  • Lumo Energy
  • Origin
  • Red Energy
  • Simply Energy

Electricity Prices Only

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These costs are based on a typical three-person household living on the SA Power network in Adelaide, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of price. Use our comparison tool above for a specific comparison in your area. Read on for further details on SA retailers. These are featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
Simply Energy Logo
Basic Plan Information

Simply RAA Extra

  • 25% pay on time discount off usage charges for eligible RAA members
2 YearsBenefit Period $1,982.56Annual Cost** Go To Site
Energy Locals Logo
Basic Plan Information

Simple Saver

  • No conditional discount
OngoingBenefit Period $2,041.39Annual Cost^^ Go To Site
Powershop Logo
Basic Plan Information

Mega Pack

  • Pre-Paid approx 3 months of power
  • 15% discount when product conditions are met
OngoingBenefit Period $2,049.29Annual Cost** Go To Site
Alinta Energy Logo
Basic Plan Information

Fair Deal 28

  • 28% pay on time discount off usage charges
1 YearBenefit Period $2,060.36Annual Cost** Go To Site
Lumo Logo
Basic Plan Information

Lumo Value 5

  • 5% discount off usage and supply charges for paying on time and by direct debit
OngoingBenefit Period $2,101.34Annual Cost^^ Go To Site
Momentum Energy Logo
Basic Plan Information

SmilePower Flexi

  • No conditional discounts
OngoingBenefit Period $2,101.51Annual Cost^^ Go To Site
View all electricity plans listed on Canstar Blue

Compare Queensland Electricity & Gas Providers

In Queensland, the only three retailers that offer dual fuel electricity and natural gas plans are Origin, AGL and Red Energy. They provide natural gas across much of south east and regional Queensland, but when it comes to electricity, Ergon Energy remains the sole retailer in regional areas. In the Brisbane area, there are about 20 electricity providers competing for customers, helped by the lifting of price regulations in 2016.

Electricity Prices Only

Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These costs are based on a typical three-person household living on the Energex electricity network in Brisbane, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of price. Use our comparison tool for a specific comparison in your area. These are featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
Alinta Energy Logo
Basic Plan Information

HomeSaver Plus

  • 28% pay on time discount off usage charges
1 YearBenefit Period $1,411.57Annual Cost** Go To Site
Powershop Logo
Basic Plan Information

Mega Pack

  • Pre-Paid approx 3 months of power
  • 15% discount when product conditions are met
OngoingBenefit Period $1,412.12Annual Cost** Go To Site
Click Logo
Basic Plan Information

Click Amethyst

  • 27% discount off usage & supply charges for paying on time
OngoingBenefit Period $1,428.89Annual Cost^^ Go To Site
LPE Logo
Basic Plan Information

Principal Rate

  • No conditional discount
OngoingBenefit Period $1,455.23Annual Cost** Go To Site
Simply Energy Logo
Basic Plan Information

Simply RACQ Plus

  • 21% pay on time discount off usage charges for eligible RACQ members
2 YearsBenefit Period $1,481.41Annual Cost** Go To Site
Energy Locals Logo
Basic Plan Information

Simple Saver

  • No conditional discount
OngoingBenefit Period $1,502.35Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

ACT (Canberra) Electricity & Gas Providers

ActewAGL is the most prominent dual fuel provider in the ACT, although Origin, EnergyAustralia, Red Energy, Energy Locals and Power Club also now compete for energy customers.

Electricity Prices Only

Here are some of the cheapest published deals from the retailers on our database for the ACT. These costs are based on a typical three-person household living at a selected postcode in Canberra, but these prices will vary depending on your own circumstances. We show one product per retailer, listed in order of price. Use our comparison tool for a specific comparison in your area. This table includes featured products from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
Origin Logo
Basic Plan Information

One Low Rate

  • No conditional discount
1 YearBenefit Period $1,358.93Annual Cost** More Details
EnergyAustralia Logo
Basic Plan Information

No Frills

  • No conditional discount
1 YearBenefit Period $1,413.93Annual Cost** More Details
ActewAGL Logo
Basic Plan Information

Home 20% Offer

  • 20% discount off usage charges for paying by direct debit
1 YearBenefit Period $1,497.07Annual Cost^^ More Details
Energy Locals Logo
Basic Plan Information

Simple Saver

  • No conditional discount
OngoingBenefit Period $1,498.08Annual Cost** Go To Site
Red Energy Logo
Basic Plan Information

Easy Saver 10%

  • 10% pay on time discount off entire bill
OngoingBenefit Period $1,595.88Annual Cost** Go To Site
View all electricity plans listed on Canstar Blue

Tasmania Electricity & Gas Providers

There are currently just two electricity retailers operating across Tasmania, namely Aurora Energy and 1st Energy. The Tasmanian energy market allows for others retailers to compete for customers, but 1st Energy is currently the only one to have done so. When it comes to gas, Aurora is joined in competition by Tas Gas.

Electricity Prices Only

Here are the cheapest published electricity deals from the retailers currently on our database for Tasmania. These costs are based on a typical three-person household at a selected postcode in Tasmania, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of price. Use our comparison tool for a specific comparison in your area. This table includes a featured product from referral partners. Our database may not cover all deals available in your area, and please check retailer websites for up to date information.

Brand Features Benefit Period Annual Cost**
1st Energy Logo

Basic Plan Information

1st Saver

  • 5% pay on time discount off usage charges
1 YearBenefit Period $2,051.44Annual Cost** Go To Site
Aurora Energy Logo

Basic Plan Information

Residential Light & Power

  • No conditional discount
OngoingBenefit Period $2,141.90Annual Cost** More Details
View all electricity plans listed on Canstar Blue

Western Australia Electricity & Gas Providers

The Western Australia energy market is rather more complicated than the eastern states, with just one electricity provider in the Perth area (Synergy) and just one in regional areas (Horizon Power). However, several companies now compete for gas customers – namely Origin, AGL, Kleenheat, Alinta Energy and Simply Energy.

  • Our ratings for electricity and gas (dual fuel) providers are based on the feedback of customers in NSW, VIC, SA, QLD, TAS and the ACT.

How to find the best deal on electricity and gas

hot plate close up

Buying electricity and gas from the same provider certainly makes life a little easier, but you should only do so if you’re getting a good deal. Like signing up for any energy plan, be sure to read the fine print, including details of any conditional discount that may be available for getting a dual fuel package from the same provider. It’s pretty common for the retailers to offer sign-up bonuses with dual fuel packages, including discounts for paying bills on time, by direct debit, or for receiving bills via email. You could also get a rebate on your first bill by signing up online.

  • While there is intense competition between electricity and gas providers in some states – most notably NSW and Victoria – it’s important to know that some retailers will only offer natural gas as part of a packaged deal with electricity. This means that, if you want to go with two different retailers, it’s much easier to switch the electricity component rather than the gas one. You’ll also generally find more variations in electricity prices between retailers than with gas prices.

To make sure you’re getting a good deal overall, make sure you compare a wide range of electricity and gas plans from different providers, and always read their energy price fact sheets for the specific details on charges, fees and conditions.

Your electricity and gas bills will be made up of two main charges:

  • Supply charges: This is what you pay just for being connected to the electricity grid or to mains gas. You will need to pay for both electricity and gas supply. These charges can vary significantly between states and different distribution areas, from as little as 80 cents a day up to more than $1.20 a day.
  • Usage charges: This is what you pay for actual energy usage. For electricity, you will be billed in cents per kilowatt-hour (kWh) for usage, while for natural gas you will be charged per megajoule (MJ). Usage costs can vary dramatically depending on the type of tariff you’re on.

If you’re a small household that doesn’t use much energy, pay particular attention to the supply charges of your gas and electricity plans as these could make up a higher proportion of your overall costs. On the other hand, if you’re a large household with medium to high energy usage, pay particularly close attention to the usage charges.

Electricity and gas prices can change frequently, so regardless of which provider you go with, be sure to regularly review your options and don’t be afraid to challenge your retailer to give you a better deal.

Frequently asked questions about electricity and gas plans

concern over energy bill

Getting electricity and gas from the same provider can certainly be convenient, but here are some of the questions you may have before or after signing up.

Do I get separate gas and electricity bills?

Generally, your energy retailer will send you two separate bills for your electricity and gas, as each bill will have its own account number. Depending on your energy retailer, you may receive your electricity bill monthly, while your gas bill could come quarterly, for example.

Do I get billed for electricity and gas at the same time?

You will receive two separate bills for electricity and gas given that your electricity and gas meters are read by different distribution companies at different times. These distribution companies then pass on the readings to your retailer for billing purposes. As a result, it’s most likely that you will receive gas and electricity bills at different times.

Which’s cheapest: Electricity or gas?

On paper, gas can be an incredibly viable option to power your home, but it has limited utility, while electricity can generate power for almost any application. Aside from rates, you should also take into consideration how much certain gas or electric appliances cost to purchase, and whether the running costs are worth the investment. If you’d like to learn more about how electricity prices compare to gas, read our handy guide.

Is it cheaper to buy electricity and gas from the same provider?

Paying for electricity and gas with the same retailer does not necessarily mean you’ll be saving on your overall energy costs. In some cases, energy providers offer incentives on dual fuel plans, such as double up discounts, but they could still end up being more expensive in the long run than taking out electricity from one retailer and gas with another. That’s why it’s imperative to compare electricity and gas plans separately to ensure you’re getting competitive deals on both counts.

Do I get a discount for getting electricity and gas from the same provider?

Some energy retailers may offer additional discounts for combining your electricity and gas, while others may provide other sign-up incentives, like customer rewards. Discounts aside, it’s always a good idea to check the fine print of the electricity and gas plan to make sure you’re not missing out on cheaper usage rates. However, in some cases, a discount could be the point of difference in choosing one provider over another, particularly if the usage rates are already competitive.

Compare Electricity Plans

Frequently asked questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have the same energy retailer for their electricity and natural gas, and they pay the bills – in this case, 3,342 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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