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Origin Energy Review

Origin Energy is an integrated energy company, generating and selling electricity and natural gas to households and businesses across Australia. With 4.2 million customers, Origin Energy is one of the largest electricity retailers in the country, drawing on its size and experience to offer customers a wide range of value products.

In this review, Canstar Blue looks at what Origin Energy offers residential electricity customers and how much you can expect this to cost. We also look at some of Origin Energy’s other services and assess whether this retailer is the best choice for you.

Origin Energy Plans

Origin Energy has a number of electricity and natural gas offers across the ACT , NSW, QLD, SA & VIC.  Its offer lineup includes plans with boosted feed-in tariffs, as well as discounts for paying your bill on time or opting to pay your bill via direct debit. Other plans include open term or fixed rate contracts.

Origin Energy is also one of only a few retailers that give customers the option to pay the same bill regardless of how much electricity you use with its ‘Predictable plan’.

Origin also include ‘Green Power’ options, where Origin Energy promises to

Its plans include discounts for paying your bill on time, or opting to pay via direct debit. Other deals include open term or fixed rate contracts. Origin Energy

Origin Maximiser

The Origin Maximiser includes Origin Energy’s largest discount, between 10% and 28% on electricity usage charges, depending on the state you live in. This discount only applies for the first year after you sign up and customers must pay their bill via direct debit in order to receive it.

State ACT NSW QLD VIC SA
Discount 12% 15% 10% 28% 13%

Origin Saver

The Origin Saver is another variable rate plan that offers strong value through large discounts. Once again this discount only applies for the first year after you sign up. In order to receive it however, you need to pay your bill on time and in full.

State ACT NSW QLD VIC SA
Discount 10% 13% 8% 26% 15%

Origin Everyday

For customers who tend to fall behind in their bills and aren’t comfortable with direct debiting, there’s the Origin Everyday. This is a variable rate contract with a guaranteed discount on usage rates for one year. This discount is much smaller than the one included in the above two mentioned plans however.

State ACT NSW QLD VIC SA
Discount 5% 5% 5% 15% 5%

Origin Supply

Origin Energy describes this plan as its most basic offer. It’s about as straightforward as energy can be, with no conditional discount, contract period or early exit fees. Origin Supply is offered in every state where Origin Energy retail electricity.

Rate Freeze

Origin Energy’s ‘Rate Freeze’ plan is only available in NSW, SA & VIC. Customers on this plan will have their electricity rates left unchanged for two years, providing certainty and sheltering your household budget from increasing electricity prices. There are no discounts on this plan however.

Predictable plan

As we mentioned earlier, the Origin Predictable plan is one of only a few of this type of offer. In a nutshell, Origin Energy calculates how much electricity it expects you to use, factoring in usage history, current usage habits and seasonality to name a few. It then charges you the same amount of electricity each month for 12 months. If your usage was higher than expected, this will be reflected in increased bills the following year. Similarly, your bills next year will be smaller if your usage was less than expected.

Solar Boost

This plan is designed for customers with solar panels. It includes a feed-in tariff of 10c/kWh, which is 4 cents more than Origin Energy’s standard FiT of 6c/kWh. On top of this, the Solar Boost plan also includes a rather generous guaranteed discount. This contract is for a benefit period of one year and fees may apply for early exit.

State ACT NSW QLD VIC SA
Discount 10% 10% 5% 20% 10%

Solar Boost Plus

The solar boos plus is similar to the standard solar boost deal just discussed. This deal ups the value a bit however, with the feed-in tariff increased to 12c/kWh. It also includes slightly higher guaranteed discounts (listed below). The catch however is that this plan is for two years rather than one and fees may apply for leaving early. Essentially, you’re trading flexibility for value.

State ACT NSW QLD VIC SA
Discount 12% 12% 12% 22% 12%

While customers in most states receive an additional 2% discount with the solar boost plus compared to the standard solar boost deal, the discount for Queenslanders more than doubles.

Origin Electricity Rates

As an integrated electricity company and one of the largest retailers of electricity in Australia, Origin Energy uses its market power to offer customers extremely competitive products, prices and services.

Origin Energy discounts might not be the largest you’ve seen on the market, however bigger isn’t always better. Some electricity deals hide higher rates behind massive headline discounts – but not Origin. It keeps its rates reasonable and is pretty transparent about what customers are getting in to.

To see how Origin Energy stacks up, Canstar Blue has calculated the expected quarterly bill of a household, were it to sign up with Origin Energy’s largest discounted plan. For all states but South Australia, this is the Origin Maximiser. The following pricing information is based on a single rate tariff and the average quarterly usage figures for a five person household.

Origin Electricity Prices NSW

Electricity plan Discount Non-discount cost Discount
Maximiser 15% $540.63 $471.67

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from AER for a five-person household on the Ausgrid network, January 2017.

These price calculations are for a New South Wales household situated on the Ausgrid electricity network. Prices may vary for customers connected to the Endeavour Energy or Essential Energy network. See how Origin Energy prices compare to other retailers in our New South Wales price comparison report.

Origin Electricity Prices VIC

Electricity plan Discount Non-discount cost Discount
Maximiser 28% $547.73 $423.25

Costs based on annual usage calculations broken down into quarterly payments. Calculations based on statistics from the AER for a five person household. Costs based on Citipower network as of February 2017.

The rates used to calculate these prices are based on the Citipower network around the central Melbourne area. Different rates will apply for customers situated on other networks. See how Origin compares in our Victorian price comparison report.

Origin Electricity Prices QLD

Electricity plan Discount Non-discount cost Discount
Maximiser 10% $555.83 $511.94

Costs based on yearly usage calculations based on statistics from AER for a five-person household. Prices used are based on the Energex network, current as of March 2017.

These prices are based off rates from the Energex network. Those living outside South-East Queensland will be on the Ergon network and will be charged different rates on electricity. See how Origin compares in price to other retailers with our price comparison report for Queensland.

Solar Power with Origin Energy

Origin Energy offers a standard feed-in tariff of 6c/kWh to customers who export their solar power to the energy grid. As we’ve discussed, customers can get even more for their solar power by signing up to Origin’s solar boost and solar boost plus deals, which include FiTs of 10 and 12 cents per kWh respectively.

Origin Energy also offers a full range of solar products. It’s partnered up with leading manufacturers including Fronius, Trina and Tesla, to provide customers a wide range of panels and inverters, with the option to add a Tesla Powerwall to complete your solar system.

Other Origin services

Origin are experts in all things energy, so it’s not surprising they’ve broadened their services to include LPG, air conditioning and hot water services.

Heating & Cooling

Origin Energy retail three split system reverse cycle air conditioners from Carrier, Toshiba and Mitsubishi. Prices start around $2,000 for the 2.5kW(C)/2.7kW(H) Carrier model, with the option to repay in monthly instalments over 12 months with no deposit.

LPG

Origin Energy have a comprehensive range of LPG services available across most of Australia. Its services include gas fitting, delivery, exchange and refills. Customers can order at a whim, or organise for Origin to periodically deliver gas so you never run out. Origin promises that if customers can find lower comparable LPG price, it will beat it by 5% for 12 months.

Hot water services

Origin Energy installs and repairs hot water systems across NSW, VIC, SA and Brisbane Metro. In addition, Origin hot water customers receive access to a 24/7 help hotline. Origin also offers flexible payment arrangements and same-day system replacements for orders made before 10am.

My Account

‘My Account’ lets Origin Energy customers manage all their energy accounts and queries in the one spot. Among many of its features, customers can:

  • View and pay bills
  • Change payment options
  • Renew or change plan
  • Change property
  • Update contact details
  • Request usage data
  • Receive energy efficiency tips

Is Origin Energy right for me?

Origin Energy is a well-rounded retailer, offering considerable value for a variety of home and business customers. Origin Energy is a well-rounded retailer. While our calculations suggest it isn’t always the cheapest retailer, its service and reliability is almost unparalleled. In addition, Origin Energy offers a wide range of services, giving customers the added convenience of having a range of services accessible all in the one place.

At the end of the day, whether Origin is right for you is a matter of preference. If you’re after a reputable retailer with strong service, Origin is worth checking out. If you just want the best price, then you will need to compare and shop around.

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